We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing Sunday Brunch!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Heritage Inn Hotel & Convention Centre
Ranked #10 of 18 Hotels in Cranbrook
Reviewed February 21, 2012

Loved our stay! Friendly staff! Amazing Sunday Brunch!

  • Stayed: July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wannabeawanderin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded March 7, 2012

Dear Guest,
I appreciate your business and value your comments. I am so pleased that you enjoyed your stay and your breakfast in the Skylight Restaurant. Our Sunday Brunch is a big favourite for both our guests and the local community. I have passed your compliments along to our staff and our management team. Guest satisfaction is our ultimate goal and it is always wonderful to receive this type of confirmation. Thank you.
I would love to welcome you back to the Heritage Inn should you find yourself, once again, in the Cranbrook area.

Sincerely
Colin N Johnston
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (140)
Traveler rating
Traveler type
Time of year
Language

109 - 115 of 140 reviews

Reviewed January 12, 2012

For an older hotel on the strip , this place is fine. Like a lot of places these days it seemed a bit steep. Rooms are adequate but somewhat dated (no flatscreens here!!). Best feature was hot breakfast including coffee and juice.

Room Tip: Ask for a room furthest from hwy.
See more room tips
  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cascade411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded January 27, 2012

Dear Canuck 411,

Thank you for your comments and your recent business.
We do strive to offer our guests a pleasant and comfortable stay at a reasonable price, and we acknowledge your comment that the rate seemed “a bit steep”. We have passed this along to our Sales and Marketing division for a review of rates to ensure we are meeting our guest’s needs. Renovations in some of our guestrooms are scheduled for this year and will continue on a regular basis.
As you noted, one of the additional services we offer is a free hot breakfast complimentary with every stay. This is a service that we are pleased to provide and that many patrons come to enjoy again and again. We are glad that you too enjoyed your meal.
Should you find yourself in the Cranbrook area again, we do hope that you will once more choose the Heritage Inn and come to see some of the renovations that we are undertaking in 2012.

Regards,

Collin Johnston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2011

This hotel was a pleasant surprise since the reviews were so bad - I booked before I read reviews. Room was newly renovated and very clean with a small couch and coffee table. Staff were very helpful and friendly. We ate in the restaurant for the whole time as breakfast was included and senior's ate for $11.00 for all inclusive dinner. Selection was top rate and delicious. Will stay again when in Cranbrook. The cost for 2 people was $95.00

Room Tip: Ask for a renovated room up 1/2 flight of stairs.
See more room tips
  • Stayed: November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jodan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded December 19, 2011

Dear Guest,

Thank you for your comments about your most recent stay at the Cranbrook Heritage Inn. We have shared you positive review with the hotel staff and the entire team found your comments to be very gratifying.
We truly look forward to having you back as our customer in the near future.
Thank you for taking the time to post your comments.

Sincerely,

Collin Johnston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2011

This is an OK hotel. We were put off by the fact that it had no lift and we had to haul our cases up a flight of stairs. The rooms were clean and OK. The room we had was at the back of the hotel and there was a lot of noise. Strangely enough our friends had a room looking out onto the main road and they did not have much noise at all! The breakfast was included and was very good. The lady in charge topped everything up as soon as it was empty and she was very helpful indeed.

  • Stayed: September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CeeTeeandRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded October 24, 2011

Thank you for your comments in regards to your recent stay at the Heritage Inn.
We are very glad to hear that you enjoyed your complimentary breakfast and the service our restaurant staff provided. We are, however, sorry that we didn’t have rooms left on our main floor to offer you. If you do choose to come back to Cranbrook and would like to stay with us again, I will personally ensure that you are offered a main floor room facing the main strip. Please contact me directly.
We are committed to providing customer satisfaction and appreciate your comments on all levels. We do hope to see you again in the future.

Sincerely,

Collin Johnston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2011

After camping for 3 days we decided to tret our selfs to a hotel for the night so we could clean up and go out for a nice meal. We saw the sign showing free hot breakfast and headed over. I got the corpate rate. $109.00 for 2 for one night. The room was old dirty and unkept. The air conditor was from the 70 I sure and the bathroom had tile missing. Your could hear everything in the hall. One good note is it is a hot breakfast from a real menu.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank shadowcalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded September 29, 2011

To Shadow Cal,

I am sorry for the inconveniences that your room state may have caused on your most recent stay with us. We are currently preparing for guestroom renovations and our policies regarding room repair reporting have been reviewed with our staff. We appreciate you bringing these issues to our attention.
We strive to offer our guests a positive experience and we hope that we may have another chance to offer this to you.
I sincerely hope that you may consider staying with us upon your next visit to the area and would be more then happy to upgrade your accommodation.
Please contact me directly and I will ensure this happens.

Regards,

Collin Johnston
General Manager
Cranbrook Heritage Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2011

The hotel room and bathroom were clean, bed was comfortable, and we had no problems with any staff. There was no elevator and the carpets were all looking worn, but otherwise, everything was fine. There was a buffett breakfast included, which was served in the restaurant within the same building. Hot eggs, ham, pancakes and hash browns, as well as coffee/tea and juice were included. We also had dinner at the same restaurant, and got good food and value for our dollar there.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank BarbLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2011

How many times is reasonable to approach a front desk?

The first room we got the toilet was leaking. The clerk was most agreeable in moving us but then the AC puttered some during the early evening and gave out almost entirely plus you can not open the window as we faced the road.

Both problems were not all of sudden problems and the AC conditioner in room 305 was obviously due for a change some time ago. I pity the housekeeping staff to have to clean the rooms in the heat.

Plus to this place is there is usually room, good parking, and a hot cooked breakfast of several different choices...but the lack of sleep due to the heat was not worth it.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Goven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded September 29, 2011

To Goven,

I am sorry to hear of your experience on your recent visit to our hotel.
Customer service and customer satisfaction are our priorities and we are sorry that your experience was not a positive one.
I have dealt with the deficiencies you noted and have reviewed procedures for the reporting of these items with both the housekeeping division and maintenance division. Once again, thank you for bringing this to my attention.
We are currently preparing for upgrades to all our rooms and we can only hope that on your next visit you will give us another try.
Please contact me directly as I would like to discuss the opportunity to upgrade your stay.

Regards,

Collin Johnston
General Manager
Cranbrook Heritage Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cranbrook hotels
0.2 mi away
Best Western Cranbrook Hotel
0.1 mi away
Days Inn & Conference Centre - Cranbrook
4.6 mi away
St. Eugene Golf Resort & Casino
Show Prices
Show Prices
Show Prices
0.2 mi away
Sandman Inn Cranbrook
Sandman Inn Cranbrook
#14 of 18 in Cranbrook
103 reviews
0.9 mi away
Model A Inn
Model A Inn
#12 of 18 in Cranbrook
69 reviews
1.3 mi away
Super 8 Cranbrook
Super 8 Cranbrook
#6 of 18 in Cranbrook
482 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage Inn Hotel & Convention Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Inn Hotel & Convention Centre

Address: 803 Cranbrook St N, Cranbrook, British Columbia V1C 3S2, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 18 Hotels in Cranbrook
Price Range: $87 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Inn Hotel & Convention Centre 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located in the heart of Cranbrook, the Heritage Inn Hotel & Convention Centre offers the best in hotel service and accommodations. Whether you’re here for business, leisure, or for a special event, the Heritage Inn Hotel & Convention Centre has everything you need for a relaxing and comfortable stay. Enjoy a host of on-site amenities including our restaurant, lounge, fitness room, indoor pool and hot tub. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Orbitz and Hotwire so you can book your Heritage Inn Hotel & Convention Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hotel Cranbrook

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing