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“New hotel right along the highway, comfortable and good stop over”

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Holiday Inn Express Golden
Ranked #2 of 17 Hotels in Golden
Certificate of Excellence
Reviewed July 30, 2014

We stayed one night in July as we were driving from Edmonton to Kelowna. Was a good stop over to break up the 10 hour drive. The hotel is fairly new so everything looks in good shape. Was located close to the highway but easy access to downtown through some back roads. Breakfast included was convenient. Price was high compared to others in Golden but with it being so new, not unexpected. Would stay again if we stop over in Golden.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank pank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 - 289 of 335 reviews

Reviewed July 25, 2014

Holiday Inn Express Kicking Horse, Golden, B.C.
Hotel is very new...nice rooms, very comfy beds., Pool, was great. Nice hot tub
Quite quiet...breakfast included in price of your stay...eggs, bacon, pastries and lots in between...great, when wanting to get on with the trip. Staff very friendly.
Lots of restaurants to choose from near by...looking for a great place to eat dinner, go down 9th avenue In to Golden itself..Restaurant called The island. Superior and reasonable.

Room Tip: Our room was directly above entrance to hotel and at the crossroads of heavy truck traffic...hardly...
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  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
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1  Thank touringuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2014

This is a brand new hotel, opened in feb 2014 and this obvious throughout. Lovely, clean, tidy, modern hotel and without doubt the nicest in town. The lady behind the front desk was very polite and helpful. The room was large, comfy bed with a nice toilet (no one likes to go into a dirty toilet let alone do the business in one). Breakfast in the morning had plenty to choose from and was very nice.

All in all, a very pleasant stay.

Oh and if you're in the area, you must go up the mountain via kicking horse trail to the kicking horse resort at the top of the mountain and take a gondola up to the peek. Awesome views and killer trails and hikes! Loved it!

  • Stayed: July 2014, traveled with family
    • Value
    • Location
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2  Thank AdamCW92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

stayed here just for one night with my family on route to the Banff National Park. The hotel just opended on 14th February 2014.

The rooms are big with plenty of space - power outlets to recharge everyones smartphones etc. were plentyfull and you really could feel that a lot of thought went into these newly constructed hotels.

Staff was excellent and made us aware of a busload of guests haveing breakfast the next morning around 7 and if possible we should avoid this time for breakfast.

breakfast which is included in all rates was good and even exceeded our expectations.

Would happily stay there again

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
2  Thank appenzeller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

After checking out the competion we found the Holiday in Express to be the best deal and much nicer rooms than others in town. This motel is new with comfortable rooms. Shilo and Rav, at the front desk, were courteous and efficient.
The breakfast was well supplied and offered many choices.

Room Tip: There are trains traveling through Golden and the sound of the whislte can be heard from the outside...
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  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

The lobby area is a cut above the traditional HIE lobby. The room and beds were very comfortable. Some days they have large tour groups staying there, and the staff suggests that you might want to schedule breakfast after they leave. When the groups are gone, staff cleans the area and replenishes the buffet in very good fashion. We found some good restaurants and the town sponsors a music performance once a week. There are many white water rafting companies nearby that offer a variety of trips on the Kicking Horse River. Also Revelstoke and Glacier National Parks are close.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Mrjack37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

I stayed in Golden as a transit stop before heading to Banff, and was most disappointed by the service standard of the staff.

As a platinum member of the IHG® Rewards Club, I was expecting a staying experience similar to those within the HI chain. However, I was (1) let down by the refusal for any sort of room upgrade (suite, higher floor, or even seating area), and (2) more so by the unresponsive and offensive staff responses when I asked for a replacement of a broken coffeemaker.

To keep my review short, I'd only elaborate on the coffeemaker incident as I find the whole experience quite unbelievable. As common and basic coffeemakers are today, it took me 2 calls and over 1.5 hrs of waiting time before a replacement finally arrived. But even more ridiculous was the staff attitude. One of them (called Saurab) insisted that I have incorrectly filled the water, correcting me that the water should not be placed in the tank, but instead, in the filter basket. Though I was most impressed by Saurab's creativity, I have to say that the service standard of this hotel is in a par of its own and a let down of the Holiday Inn brand name.

I would advise management to re-train their staff, and think twice if you're planning to stay in this inn.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
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19  Thank Owen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Golden, responded to this reviewResponded August 5, 2014

Dear Owen J,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. We value your feedback as this is our best resource in improving our guest services. We hope you give us another opportunity and allow us to redeem your faith in our products and services.

Sincerely,

Dhan M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Golden

Address: 1120 14th Street North, Golden, British Columbia V0A 1H0, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Golden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #2 of 17 Hotels in Golden
Price Range: $90 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Golden 2.5*
Number of rooms: 75
Reservation Options:
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