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“The Little Things Should Still Matter”

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Glacier Mountaineer Lodge - Bellstar Hotels & Resorts
Ranked #6 of 19 Hotels in Golden
Bedford, Nova Scotia, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The Little Things Should Still Matter”
Reviewed March 28, 2013

LIke others we found it confusing that we were in fact booked into the Mountainer Lodge as check in was at the Glacier Lodge. Not a big deal though. I had been here once before and recomended this as prime ski in ski out accomodation which it is.

The place is a little more run down than when I was there previously. Overall it is a nice looking and very practical place but...

All the ice machines have been removed except the 1 on the second floor and it as out of order.

The locks did not work on the inside and more importantly the outside door of the ski equipment storage room which everyone had to use.. there was a sign on the exterior door stating the obvious ..that it was out of order.. and that ski or equipment storage was at "your own risk"..although there were numerous other signs throughout the building warning against taking ski gear to your room.
This also left the backdoor of the building essentially wide open to anyone,, and as there are no hotel employees in this buidling (as the front desk was in the Galcier Lodge).. that felt a little risky too..but the boot dryers and lockers are handy.
We were in a hotel room when we initially got there (We upgraded to a 1 BR suite after the first night) which was OK... and did have a small fridge, a few dishes and a small kitchen sink.. but why no microwave in the space obviously made for one?
In spite of the note on the mirror from the cleaning staff claiming to be picky and asking for feedback if we were pleased.. several Cheerios remained nestled on the floor under the edge of the kitchenette cabinet..certainly makes you wonder how clean the rest of the room really is.
The TV was a very old CRT style unit..(I have one similiar but larger than it in my garage)..and was on a cabinet so low that you couldn't really see it from the bed .. we propped it up on top of a suitcase so we could see it in all its fuzzy old 19" glory.
And what is it with the lack of towel racks in hotels???...1 small towel rack ..no hooks on the door no places to hang up towels. Has management ever tried to set up houskeeping for more than 1 night in these (and other ) hotel rooms?
The mattress was extrememly uncomfortable.. like a bed of coil springs.
No Bureau of course..but closet space was good. It was quiet, and you could open the patio doors to a small balconey where there was a lawn table and chairs.. so fresh air was available.

After 1 night we had to move to a 1 BR so my wife could have a skype conference not in a bedroom..

This unit had good TV, lots and lots of closets..but still only 1 tiny towel rack and a smaller vanity than the hotel room unit..the bathroom had a small seperate shower stall and a bath tub..
Both units had some kind of humidty or timer control on the exhaust fan that I was unable to figure out..although there is a switch to turn them on or off manually..

The 1 BR is a huge step up from the hotel room except for the vanity and the lack of towel racks or hooks..with dishwasher, full stove and a sizeable living room. Even the mattress was good. But still no dresser of any kind.. so clothes in the closet shelves is the deal.

One oddity in this unit was that the highly pressurized halls caused the wind to whistle and howl around and under the hallway door..unless we propped the door open a little..after awhile it was very annoying. And the fridge rocked badly until I finally used a teabag under the front roller to level it and keep it from rolling out of it's cubicle each time we opened the fridge door.

Also , we should mention that the reason we had to move and upgrade to the 1 BR is that on Tripadvisor it states that there is a business center here which my wife needed for her video conference .. and there is in fact no such place..so we had to bite the bullet and spend the extra dough to move to the more expensive unit..although the Lady on the front desk should be commended for giving us a great deal on the upgrade. She said she would mention the issue to maanagement but so far the listing still shows the business center.

Still.. it's a great location and our ski trip was fantastic. But the small things seem to pile up.
But we do love the Hill and the terrain..and had a great time there. I'm just saying is all..

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, March 29, 2013
Thank you for sharing your candid review from your stay with us at Glacier Mountaineer Lodge. I really appreciate the points your brought up from your stay and they will be shared with our entire team during our weekly operations meeting as well I have posted them on our staff board so we can all take note of this and make improvements to better serve our guests. I have recently inquired with Trip Advisor to have the business centre listing from our page removed so we can prevent any further confusion for future guests. Thank you once again for sharing your experience and we look forward to hosting you again next season.
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321 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
Alexandria, Virginia, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 23, 2013

Staying at the Glacier made the morning trip to the gondi less than 2 minutes! Pick up the skis out of the locker and you are there! I also loved the proximity to Peaks, where I hung out when I wasn't skiing.

The negative: Noise can be a bit of a problem. Not so much during the week, but on the weekends it can get loud, especially if there's a much younger crowd hanging at the resort.

The rooms have everything you need to be comfortable for the time you are staying. I would say that for the prices they are charging a few little upgrades would be nice. First, some nicer shower heads would be amazing. I was staying in a 1 bedroom suite, and there was no dresser to put clothes. Everything had to be put in the closet, which would have been fine, except there were not enough hangers, so more hangers please! Some better quality bedding would be nice too. The sheets felt rock hard. I would also like to see a better housekeeping schedule. I was here for a total of 10 days and got housekeeping once! From my understanding I was supposed to get housekeeping every 4 days. Again, for the prices I was paying, I don't think I should be having to go down and fetch more toilet paper and clean towels every few days.

Room Tip: I put a request in to have a room facing the mountain, but instead got one facing the valley. Not e...
See more room tips
Stayed March 2013, traveled with friends
Helpful?
Thank beckylh84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, March 24, 2013
Thank you sharing your comments with the Trip Advisor Community from your recent stay with us. Having the Gondola only steps away from your unit is such a great feature. We put in 10 hangers in each closet, however, we do have extra hangers should guests request extra ones. With regards to the sheets they are professionally pressed, so there may have been little more starch than normal as the sheets are usually nice and soft. With our Housekeeping we do offer a condo style service which entails a full clean on the fourth day of your stay. Should guests require additional amenities we are more than happy to deliver them so you don’t have to leave the comfort of your unit. Thank you once again for comments and we look forward to hosting you again soon.
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Southampton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2013

Some of the reviews on Trip Advisor weren't great so I wasn't expecting much. I was really pleased with pretty much everything: After a hairy drive (wouldn't recommend it in the dark) we received a warm welcome from the very friendly & helpful receptionist. We knew that we may be in the Mountaineer Lodge due to other reviews so didn't unload our luggage. We were given underground parking and found our room easily. The room/apartment was fantastic - it was a cracking size with a massive bedroom and all the facilities you could need. We knew that food would be tricky on our first night due to other reviews but reception provided details of one of the restaurants that delivered and the food was lovely. When we woke up in the morning (after the most comfortable sleep of our whole holiday) we were blown away by the view and location. Kicking Horse is an awesome location but the runs were too hairy for me (a timid green runner) but my husband and son loved them! I would 100% recommend this hotel to anyone and would like to thank them for the postcards!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gareth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, March 17, 2013
Thank you for your wonderful comments from your recent stay. I am pleased to hear that you and your family had a great experience with us at Kicking Horse. The drive through the majestic rocky mountains during the day is phenomenal, however, during the evening can be somewhat nerving if you haven’t driven through them before. Thank you once again for your review and I hope your friends and family enjoyed the postcards they received.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Level 5 Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 14, 2013

A group of 8 adults shared a 3 bedroom condo at the Glacier Lodge at the bottom of the Gondola. The location was amazing, and the boot/ski locker room was very well organized with a great boot and mitt drier. It kept all the ski gear out of the condo and our boots were nice and warm in the morning!

There was only one hot tub for the hotel and it wasn't very big, or clean, but we had no trouble getting a seat. It wasn't too busy when we went in after skiing.

The room was pretty nice with a big kitchen and dining room table to seat 8. The living room was large, but there was only enough furniture to sit 4 adults, which was a shame because there were 8 of us. The master bedroom was great with the ensuite, which left one more bathroom for 6 of us to share. it wasn't a problem as there were double sinks and a separate bath/shower and toilet. A second half bath would have been useful. There was one more bedroom with a queen bed, and one with two twins that could have fit more beds. It would have been better with a set of bunkbeds and a queen bed, and there would still be room to spare in in. The den was supposed to be closed off with a pull out couch. Instead it was open to the rest of the condo and had two single pull outs, one of which didn't fit in the space and banged the wall. The 4th couple chose to sleep on the pullout in the living room as it was a double pull out. A fouton would have been better in the den, and easier to set up.

We had a little trouble booking the place as each time we called the reservations people they had different prices for the same units, and the units available kept changing daily. Once we arrived, the front desk staff did not answer the phone when we tried to call down 2-3 times.

All and all we had a great vacation! Ski in ski out is the way to go, and we made use of the condo coming back for lunch and cooking dinner! I would return!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, March 15, 2013
Thank you for taking the time to share your comments from your stay with us at Glacier Mountaineer Lodge. All our suites are privately owned and some Owners do furnish the units with additional furnishings and bed configurations. I certainly do appreciate your feedback and will be sure to share it. I’m sorry to hear about the experience you had when making your original reservation. When planning your next trip please call Bellstar Hotels & Resorts direct reservations line and we would be more than happy to assist. Once again thank you very much for your review and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2013

Spent two nights at Glacier Mountaineer Lodge and had an absolute great time. The rooms were spotless and the staff were all very friendly and professional. The skiing conditions were sub par but you can’t control the weather. We will defiantly return in the near future.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, March 13, 2013
Thank you for the wonderful comments from your recent stay with us at Glacier Mountaineer Lodge. I’m glad to hear that you enjoyed your ski trip with the exception of the hill conditions. Thank you once again for sharing your comments and we look forward to hosting your again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spruce Grove, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2013

This property is amazing for travelling and staying with family for our ski vacation. There were 8 adults and 2 children in our group and we had lots of room in our 3 bedroom + den.
The staff is ALWAYS kind and helpful. They are very accommodating and rush to find anything we need.
We love the ski in and ski out feature of this property because not all of our family skis, so while some ski all day the others can watch from the balcony of the suite. We had 2 babies that needed afternoon naps, and with this property no one in the family has to feel left out because it's all right there.
As well, after a few runs on the hill taking our skiis off and walking just a few hundred feet to the room is a real treat. Cup of coffee or a cocktail and off to the mountian again. No sitting in the chalet waiting or having to take a bus to town to the hotel.
We will certainly be back
Thank you so much for the wonderful experience and helping us to make lasting family memories!!!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crystal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, March 7, 2013
Thank you kindly for sharing your experience from your vacation with us at Glacier Mountaineer Lodge. The 3-Bedroom plus den is our largest unit within our Lodges and I’m glad you and your family had the opportunity to experience it. When you’re planning your next visit please ask about our Return Guest Rate when booking direct with Bellstar Hotels & Resorts for additional savings. Once again thank you very much for your review and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 25, 2013 via mobile

Stayed at the Mountaineer two weeks back. Was a nice stay and I still like the resort (not our first visit but last was many years back). Spa was missing a few tiles and fold out couch was not so comfortable but aside from that a great stay. Pity there was not more snow.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tudibaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, Operations Manager at Glacier Mountaineer Lodge - Bellstar Hotels & Resorts, responded to this review, February 26, 2013
Thank you for sharing your experience from your stay with us at the Mountaineer Lodge. We value our Guests comments and thank you for bringing forward the items you mentioned within the Spa area along with the Sofa Bed mattress. I’m delighted to hear that your stay was great otherwise and yes, more snow is always welcomed. Many thanks for your comments and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glacier Mountaineer Lodge - Bellstar Hotels & Resorts

Property: Glacier Mountaineer Lodge - Bellstar Hotels & Resorts
Address: 1549 Kicking Horse Trail, Golden, British Columbia V0A 1H0, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Golden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites
Hotel Style:
Ranked #6 of 19 Hotels in Golden
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Glacier Mountaineer Lodge - Bellstar Hotels & Resorts 3*
Number of rooms: 109
Official Description (provided by the hotel):
Standing at the base of the ski runs and just steps from the gondola are the Glacier and Mountaineer lodges. These beautiful executive style condos and rooms are fully furnished and were designed with creature comfort in mind. All condos have fully equipped kitchens, gas fireplaces and spectacular views. For your relaxation and enjoyment both lodges are equipped with a fitness room complete with a sauna, steam bath and an outdoor hot tub. ... more   less 
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Also Known As:
Glacier Mountaineer Hotel Golden

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