Pulling up to copper point, I was excited to stay at this swanky mountain resort. check in was easy, and the room was nicer than I expected. We had a great view, with lots of space, and nice finishing in the room - granite/stainless steel, and hardwood. However, it's short comings were obvious quickly. The deadbolt wouldn't work on our door - we called down, and the house man told my wife that the deadbolt is only for propping the door open, not for locking the door.
The second night I wanted to BBQ a salmon, so I fired up the electric BBQ - not sure who thought these were a good idea. It was like an outdoor toaster, and definitely the worst BBQ I have ever seen. It wouldnt hold any heat, so I had to use the oven. Our room quickly filled with smoke after pre heating the oven, as a previous guest had made a mess of the oven, and it was not cleaned before we got there. We went out for dinner instead.
The restaurant and bar staff really fell short. There was no urgency to get you a drink, take plates away or make you feel like ordering anything else from them. Jeff, our waiter on a couple of occasions, tried very hard, and was the only one that I didn't have the look of apathy in his eyes. The food was hit or miss - pesto fettucini was among the best I have ever had. The burger was a mess - the texture was all filler - where's the beef?
I lodged my complaints with the manager on day 2 of our stay, and she was nice enough to comp us one night of our four. This place has great potential, but needs someone to steer the ship. I would definitely return, but not until I see it is getting good reviews for service.
- Official Description (provided by the hotel):
- Surround yourself with gorgeous Rocky Mountain views and a staff that loves outdoor pursuits as much as you do. After a day on our onsite championship golf courses or nearby ski slopes, float in the stunning indoor or outdoor pool. A soothing treat. ... more less
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- Also Known As:
- Copper Point Hotel Invermere