I was riding my motorcycle along looking for a motel in Merritt, BC and saw the Sportsman that was advertising best rates and Internet.
I checked with at desk clerk about the availability of cable Internet and the room rate. I was told yes they had cable and wireless Internet and the room rate was $49 so I checked in without checking further.
After checking in I search for the Internet cable connection that I couldn't find so I went back to the desk clerk and ask where it is located.
I was then told they only had wireless Internet and I mentioned I had specifically asked for cable Internet and said that I wouldn't take the room as I needed Internet access.
When I asked for my credit card bill back I was told that there would be a $5 charge because it was advertised that wireless and it was supposedly my fault that I misunderstood even though I asked specifically about the availability of cable Internet.
In fact they were not totally honest about their sign as it said only "internet" from the direction I came, it did say "wireless internet" from the other direction. They also said there was a charge for reversing the credit card transaction which for some reason they processed at check-in as opposed at my check out.
In the end they charged me $5.35 for, what I consider their mistake.
Overall my experience, although short, was terrible. The customer service was essentially non-existence, the room was smelly, the windows wouldn't open, the air conditioner was extremely noisy, and they didn't have cable Internet that I specifically asked about, and they charged me $5.35 for their not being totally honest with me.
Not more than a 100 metres further down the road was motel for $20 more that had clean, fresh smelling rooms, windows that opened, cable and wireless Internet, and very helpful and friendly service.
The Sportsman Motel in Merritt BC is one I would NOT recommend to anyone.
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