My husband and I took friends, visiting from out of town, for a special dinner to celebrate their wedding anniversary. We hoped to impress our friends by taking them to the All Seasons Cafe as it was touted as the best in town. It was our first time visiting the All Seasons and as things turned out, we vowed it would be our last. The food was okay, not great, but it was the poor customer service that completely overshadowed our dining experience. Our server was pleasant and attentive enough, but, as she admitted, she lacked experience at this particular restaurant, and it was necessary for her to often defer our questions regarding the menu to the manager/owner. This was not an issue for us, except, as it turned out the manager/owner completely lacked in good judgement as it relates to how to make customers happy. First off, the wine we were served came in a cracked bottle which proceeded to leak over the table, no big deal, the wine was replaced. Next, two of us ordered the salmon dish as presented on the special board only to be advised many minutes later that the salmon special was sold out. Okay, we were slightly disappointed, but no big deal, we would, instead, take the salmon dish that was offered on the menu. Again, several minutes later the owner came to the table to suggest we order the halibut instead as there was no salmon at all left in the house. The server then rushed over to interrupt the owner in the middle of his dissertation to say that the chef had, in fact, made a mistake and had found some salmon to cook for us. Muttering expletives under his breath the owner walked off without any explanation as to what dish we might expect to show up at our table. We were finally served our salmon dinners and because of the lateness of the hour skipped dessert and paid the bill. Before leaving, we thought it appropriate to let the owner know that what we had hoped would be a special dining experience had been disappointing. Our comments fell on completely deaf ears and instead of being even slightly apologetic he was arrogant and indignant, suggesting that we should feel fortunate for having frequented his fine restaurant. Maybe he was having a bad day.....or maybe this attitude is his normal. Either way, we won't be back anytime soon.
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