We booked couples massages on the day of our annversary - but received a call on the day of that one employee that was scheduled to do our massage was sick. The day before, she was not.
Very disappointed as this was the point of couples massage together on our special day.
As a way to help compensate they offered us free 45 minute infrared sauna. My husband hates heat in that setting - thus wasn't very relaxing for him. I didn't mind, but would have appreciated a discount, or scalp massage service instead.
The staff were very quiet, not friendly behind the desk. Being a cosmotologist/salon owner myself I could see the lack of passion for the job and customer service.
Had Crystal do my massage - did good pressure for deep tissue but only used one type of pressure. In hindsight a wellness practitioner would have been better, or scheduling with an RMT.
All in all was ok, wouldn't probably go back unfortunately.
Would have appreciated being asked from the beginning what type of massages we wanted scheduled - ex elemental massage, hot stone etc. Was not asked this question.
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