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“Definitely not Grand”

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The Adventure Hotel
Ranked #7 of 10 Hotels in Nelson
Certificate of Excellence
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Definitely not Grand”
2 of 5 bubbles Reviewed September 9, 2012

We booked one night August 2012 as we were driving through Nelson. My husband saw that the ratings were decent but what a let down. It seems to be on a rowdy street and when we pulled up there seemed to be a lot of partiers and questionable people. Checked in and had to carry our luggage up a steep flight of stairs (no elevator) and went down the shabby windy hallway to our room. Our room was very dirty, the window looked out to the liquor store parking lot which seemed to be a popular place based on the noise all night. Very, very old and dingy decor and a weird smell. Also the bathroom wasn't cleaned very well as I found short curly hairs on the floor. The toilet wasn't secured properly so when you sat on it, it made a loud thumping noise and tipped. Also, the bagged breakfast was inedible. I didn't think this was going to be the Shangri La but we did pay $120 for this room and feel that that for the quality of hotel and room, they should only be charging maximum half of that.

Room Tip: Go to another hotel
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdventuresofV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newgrand, Front Office Manager at The Adventure Hotel, responded to this review, September 10, 2012
I am sorry that you did not enjoy your stay with us at The New Grand Hotel. As we are located in downtown Nelson, and with the tourism season in full bloom in August, we can not control the noises from the outside of the hotel. From within however, we do have staff on 24 hours a day to prevent other guests from causing disturbances.

Thank you for your feedback regarding the rooms as this helps me in dealing with housekeeping issues when they on occasion occur. I will look into this situation.

The Healthy Breakfast To Go consists of a breakfast sandwich, a piece of fruit and a yogurt. As not everyone is going to enjoy all aspects of the breakfast, we do ensure that it is of high quality and that it is made fresh daily.

Regards,
R. Comeau
Guest Service Manager
The New Grand Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
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    26
    12
    7
See reviews for
26
90
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9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • Swedish first
  • Any
English first
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed September 2, 2012

we stayed at the New Grand Labour Day weekend 2012. The room was very basic. Beds were ok, a little saggy. Bathroom outdated. The view was into the back alley. There is a decent looking pub and restaurant in the building.

I guess it is tough to stay in the BC Rockies at a decent hotel without spending much more than you would in an average sized city with some competition.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpellan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newgrand, Front Office Manager at The Adventure Hotel, responded to this review, September 10, 2012
I would like to thank you for your review of The New Grand Hotel. Although our hotel does have rooms with a beautiful view of the Selkirk Mountains and the Kootenay Lake, not all do.

As for the beds, we strive in having comfortable beds, but as some like firm and some like soft, it does make it hard to find the right one for everyone.

Regards,
R. Comeau
Guest Service Manager
The New Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
109 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed July 14, 2012

After having booked this hotel through internet, we experienced an initial disappointment when we saw it because we expected to find much more modern rooms for the price we were paying. It’s certainly an old building (dating from 1913) but it doesn’t seem to have been either renovated in the last years. As an example, we didn’t see any elevator although the hotel has several floors (and steep stairs). Our room and the en-suite bathroom looked also tired, especially the windows which were really thin and easily allowed us to hear cars passing by or even people talking too loud in front of the hotel. In addition the curtains were not opaque like in many other places we had been. In a similar line, the air conditioning unit was old, also the heater, the TV was normal and there was neither refrigerator nor microwave (see pictures attached).

That said, we had fortunately a good stay because the hotel’s area is quiet. The beds were as well comfortable and both the room and the bathroom were clean.
Let us add also that the staff was friendly, that there were some iPads in the lounge downstairs (between reception and a Mexican (?) bar) and that the packed breakfast that we got in the morning at the reception was really filling.

It’s then clear that this place has a great potential to be a really good place if they undertake some renovations.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwaladar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed July 6, 2012

We wanted to hang out in Nelson for a few days with our two small mutts. The Grand is an old building with old rooms and creaky floors. It does have character though and great service and wonderful bars, restaurants downstairs. The place is pet friendly BUT the city of Nelson has somehow over-reacted to dogs by placing a 15 square block area as a "no dog zone" including the block we're staying in. We did not realize this and could easily have been hit with a citation unless we played the tourist card.

Having said that, we get a bagged breakfast in the morning which is a flexible way to start the day. Coffee is always available. Our room had a fresh coat of paint, no fridge or microwave although there is plenty of ice and a microwave downstairs. Our room overlooks the lake and mountains so for that view the value is great. The building is full of nostalgia and old times but the lobby/bar/restaurant downstairs have been upgraded and Louie's restaurant is excellent.

In summary, this isn't for everyone and we're in a low maintenance mode this trip so it works for us. It is downtown, close to stores, lake, airport and walking places. It is located at the corner of the "no mutt" zone of the city, has great food and drink downstairs and has friendly service. Bikers have a nice wash zone behind the hotel to clean up. Parking is first come basis and there is a walmart, safeway and save-on plaza nearby. I would come back here but we cannot plan to walk in the city proper with our mutts so it means exploring Nelson outside the city core or drive through with our vehicle. Strange, but true.

Room Tip: We were showed a couple of rooms to choose from.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed June 11, 2012

It was a rainy night in Nelson..........we got our supper&gr8 drinks............ except for 1?we were all done our supper, when the final meal was served....... it was a really nice supper / except that 1 person had to wait for close to 1/2 hr for his?20%off.............. just does'nt make it quite right!

  • Stayed June 2012, traveled with family
    • Value
    • Service
Helpful?
Thank mercedies2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penticton, Canada
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed May 31, 2012

We are very glad that we picked this hotel for our Nelson stay. The bed was comfy and clean and the staff were super friendly and accommodating. They are doing their very best to create a pleasant stay for guests. When we told them we didn't red meat for the "breakfast to go", the chef made us a special egg/cheese/veggie sandwich which was scrumptious!! We liked having the cofee already made just a few steps down the hall. We enjoyed being able to walk everywhere from there. Parking was okay in mid-week, but could be a problem during tourist season. The drawbacks were the very very squeaky floor and the window above the door that let the hall light shine in all night so it was like daylight all night. Next time I would ask for something to cover that window!

Room Tip: We had a queen bed over the bar in the very corner (cheery and had a view). Traffic is loud there...
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slsunfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
4 of 5 bubbles Reviewed March 11, 2012 via mobile

We had a boys trip to Bethpage Lodge, which is about a 10 minute helicopter ride from Nelson. We stayed at the new grand hotel the night before we left and the night we got back. Fun atmosphere and clean rooms. Staff went above and beyond to make sure we enjoyed our boys trip! We will be going back next year.

Stayed February 2012
Helpful?
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Adventure Hotel

Property: The Adventure Hotel
Address: 616 Vernon St, Nelson, British Columbia V1L 4G1, Canada (Formerly The New Grand Hotel)
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #7 of 10 Hotels in Nelson
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Adventure Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Expect an avalanche of Change. Euro-Style Rooms with 100% renovations completed. New addition include Guest Lounge, Large Patio, Gym, Sauna. Function and style with airy, bright ambiance and picture perfect views of the Selkirk Mountains and Kootenay Lake, creating a subtle luxury perfect for relaxation and comfort. ... more   less 
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