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BEST WESTERN PLUS Baker Street Inn & Convention Centre
Ranked #2 of 9 Hotels in Nelson
Certificate of Excellence
Calgary
1 review
“A Nelson gem!”
5 of 5 bubbles Reviewed January 14, 2010

We stayed at the Best Western Baker Street Inn on New Years Eve. The dinner in the Baker Street Grill was absolutely fantastic and the prices were incredibly reasonable. The server was very knowledgeable about Nelson and made us feel right at home. The next day we had the breakfast buffet and were blown away with how much food you got for what they were charging.
The rooms were quaint but the decor a bit dated. The server mentioned that the property is renovating all of the rooms starting next month. It was clean and we always received friendly hello's from the Housekeeping staff. Coupled with the convenient downtown location and this is a great property. One of the better Best Western's I've ever stayed at.

  • Stayed January 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank worldtraveler71_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

491 reviews from our community

Traveler rating
    272
    162
    48
    6
    3
See reviews for
107
160
41
126
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Calgary, Alberta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 21, 2009

What a terrible experience! 4 ladies from my family wanted to spend a nice wknd in Nelson, only to find our room had the A/C stuck on max when it was +3 degrees Celsius outside! The manager at the front desk had ample time to fix it as we advised her at 1pm Friday, but choose to ignore the request. Lack of any hotel management for the entire wknd left us stuck in a 1 bed room with a very uncomfortable pullout sofa...and the hotel wanted to charge us extra for the jacuzzi in the corner! The complaints went unheard all wknd and finally on Sunday the front desk manager was in but refused to come out and help us. We were "gifted" $50 off for the 2 sleepless night stay. The hotel manager, who also manages the Hume, refused to be any more accomodating. Warning! Do not stay here...not only is the hotel unmaintained but management is unresponsive!

  • Stayed October 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank kfuntravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
humehotel, General Manager at BEST WESTERN PLUS Baker Street Inn & Convention Centre, responded to this review, December 27, 2010
I am sorry that you were very upset with your experience at the Best Western Baker Street Inn. We were unable to get that AC unit fixed and unfortunately, we were entirely full that night and couldn't accommodate you in a similar room. We thought you would have enjoyed the upgrade to a Jacuzzi Suite coupled with the discount. We clearly fell short of your expectations and I apologize for this.

Thank you for the feedback. We are always trying to sharpen our customer service. The hotel is just weeks away from becoming a 'PLUS' Best Western and we have just completed a complete makeover of all guest rooms. Feel free to contact me directly the next time you are through the area and we will make sure that your next experience is a positive one.

Sincerely,

General Manager
BW Baker Street Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
1 review
4 of 5 bubbles Reviewed August 17, 2009

The location is convenient as a starting point for anywhere in Nelson, i.e. driving out to Balfour for the free ferry ride or window shopping on Baker st. The room is clean & the staff are very friendly. Eating at the Baker St. Grill is a must for good food & great price. If you want a more spacious room opt for the 2 beds instead of 1 even if there are only 2 of you traveling.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JaDan366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 10, 2009

I found this hotel to be nice, clean, and suitable. They had wireless internet but no breakfast. The parking lot is across the street from the hotel which was a pain, and there didn't seem to be enough spaces for hotel guests as it was difficult to find a parking spot. It is in a good location from what we could tell, and the staff seemed friendly enough.

  • Stayed July 2009, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ccmte_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Escondido, Mexico
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed August 8, 2009

My room was in the back and it was very quiet and comfortable, though a bit small. It's pretty good value for a hotel with a downtown location such as this, and the staff were great.

  • Stayed August 2009, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, Holland
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed July 12, 2009

No doubt about it, this hotel is at the best spot in town, just at the beginning of the historic Baker Street plus a complementary parking lot just in front. We are used to staying in B&Bs so entering the room is a little shock (they must buy their interiors by the millions so it doesn't matter where in the world you enter this hotel, it always looks the same). The room is also rather stuffy because the windows cannot be opened. There is a fan to bring in outdoor air, but it doesn't work at the same time with the airconditioning so it's a bit of a puzzle how to make the indoor environment comfortable. We end up opening the door to the corridor for some time. The rest is clean and the bed is good.
Breakfast is not included in the rate, which is fine because down the street is a very nice organic bakery that serves wonderful breakfasts. Unfortunately they are closed on Sundays.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank indegloria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed July 6, 2009

We stayed at the Best Western, Nelson, for one night in early June 2009. The hotel was relatively easy to find and free parking was available just opposite the hotel. An excellent location in the town centre.

The reception staff were efficient. Unfortunately, our first room was not only at street level at the front of the hotel and quite noisy from passing traffic and pedestrians but also next door to a loud trio of Canadian women who seemed determined to out-drink and out-shout each other! When approached, the reception staff were quick to agree to change our room to a much quieter internal one. We lost any type of view (in fact, we looked out at a mural painted on a wall) but we gained a quiet night’s sleep!

The room itself was clean, comfortable and a good size – with two queen-sized beds. The bathroom was fine – although for those of you that like a nice deep, relaxing bath, please note that it was so shallow it would be difficult to drown a fly in it (even if you wanted to be that cruel!)

There was a fitness centre and hot-tub which looked reasonably well maintained. Breakfast was not included but we decided to take it in the hotel restaurant. It was good quality and excellent value. The service was also very good.

Nelson itself had had a somewhat ‘hippy’ feel to it. Very relaxed and chilled-out. We had an excellent evening meal at the Hume Hotel – a local legend it seemed and worth the reputation from our experience.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Baker Street Inn & Convention Centre

Property: BEST WESTERN PLUS Baker Street Inn & Convention Centre
Address: 153 Baker St, Nelson, British Columbia V1L 4H1, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Nelson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Nelson
#2 Romantic Hotel in Nelson
#5 Family Hotel in Nelson
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Baker Street Inn & Convention Centre 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Best Western Plus Baker Street Inn & Convention Center is historic Baker Street's newest and only full-service hotel. In 2014, the property has received major upgrades to its guest rooms, corridors and lobby to maintain its 'Plus' status.It is the preferred choice for anyone seeking comfortable and convenient accommodations in the heart of the Nelson. You can relax in an in-room Jacuzzi, dine at the Baker Street Grill, exercise in our fitness centre or unwind in our soothing hot tub after a day on the slopes. Kids stay for free and pets are always welcome. Free wireless Internet and free parking are provided for your convenience. We are motorcycle-friendly and the perfect choice for couples, families and large groups alike. ... more   less 
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Also Known As:
Best Western Nelson
Nelson Best Western

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