My stay here wasn’t bad. But I did leave with a bad taste in my mouth. Upon arrival it was dark and raining. I checked in and was directed to 234B and told to go out the back door and follow the path around to the entrance of building “2”. I gathered my things, my laptop and suitcase and coat and exited the lobby to the back patio area and beyond into the rain. Total darkness. I could sort of make out the path and carefully walked along it. I could see building 2, but couldn’t make out in the darkness how to get there. Meanwhile I was getting wet. I made it down to building 4 but couldn’t see a path to get to building 2. I eventually traipsed across a gravel path, carrying my suitcase, in the blackness and arrived at the entry to building 2 soaking wet. I found it! I entered my room and found it to be very, very warm. I assume that is so that you have a nice inviting, warm room instead a cold uninviting one, but it must be a lot cheaper to have the heat turned down a bit. The room had in-floor heating which is quiet and even but slow to control. There was no air conditioning. Eventually I left the bathroom window open to try and cool the room off. Too hot to sleep. Ugh! Comfortable bed and nice shower though.
I travel a lot for business. Our company has many employees who travel to this area and customers also looking for a place to stay. We recommend this hotel. However, that may change. My biggest issue was when I attempted to checkout early. When I booked the room I inadvertently selected the best internet rate and didn’t read the part where it was non-refundable. My plans changed and I needed to checkout two days early. I was informed that even though I was checking out early, I still had to pay for the two nights I didn’t use. I completely understand that logic. I chose that rate (inadvertently), not the resort’s fault. However, I tried to discuss the situation with the manager and she just continued to claim that is our policy and that when I booked I must have acknowledged the policy. Okay, I understand that is your policy… She went on to say that even if I had selected the flexible rate that I would have been charged because it requires 72 hours notice for cancellation. I understand that is the policy. But such an inflexible manager I have never met. Usually hotel managers are willing to try to accommodate, to try to compromise… I would have been happy with some concession with some empathy for my plight, but I got none of that. I could understand it better if it was peak season and the resort was full, but it was almost empty. My point was as a business traveler, it isn’t always possible to have advanced notice. This is not a hotel that is friendly to business people, my mistake… oh yes, I do understand your policy and I understand that your management team is extremely rigid, inflexible, and unaccommodating.
- Official Description (provided by the hotel):
- Sunrise Ridge Waterfront Resort is the perfect place to start your Vancouver Island vacation. Located just 37 km north of Nanaimo, Parksville is situated in a spectacular natural setting, surrounded by beautiful beaches, mountains, lakes and rivers. At Sunrise Ridge pamper yourself with in suite features including top quality furnishings, soaker tubs, open and spacious kitchens, natural timber, stone, granite and stainless steel appliances. ... more less
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- Also Known As:
- Sunrise Ridge Waterfront Hotel Parksville
- Sunrise Ridge Waterfront Parksville
- Sunrise Ridge Waterfront Resort Parksville, Vancouver Island