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“Bob B”

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Oceanside Village Resort
Ranked #2 of 13 Hotels in Parksville
Certificate of Excellence
1 review
“Bob B”
5 of 5 bubbles Reviewed October 17, 2013

Great facilities. Pool could have been a little warmer for the young kids.Easy to find and close to various dining facilities.Close to beach with wonderful walking trails. We required the use of a wheel chair and again the the roads and paths were great.Definitely will come back.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Binnendyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, October 18, 2013
Hi Bob,

Thank you very much for your wonderful thoughts on Oceanside Village Resort.

We do appreciate your patronage and if there is anything we can do to ensure your next stay with us is completely trouble-free, please do not hesitate to let us know.

Let's hope that we are able to welcome you back to Oceanside Village in the not to distant future!


Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

493 reviews from our community

Traveler rating
    330
    118
    18
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    16
See reviews for
309
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • Any
English first
Victoria, Canada
Level Contributor
2 reviews
5 of 5 bubbles Reviewed October 15, 2013

We stayed for 3 nights over Thanksgiving Weekend. The weather was great and I cannot say enough about the Dogwood Cottage we stayed in. The resort is on the outskirts of Parksville but within reach of anything you may need or want. The whole resort is spotlessly clean as was our cottage. We had everything to hand and more for our weekend. The pool and jacuzzi were the best we have used for cleanliness. The attention to detail is so obvious right down to dishwasher tablets, washing powder, cutlery and utensils and enough glasses, plates and mugs etc!! We were lucky enough to sit in the sun on the deck and in the beautifully kept garden. It is a walk to the beach which is nice. We had a picnic on the beach after a walk to take in the lovely scenery. Even the tin foil was supplied. We would not hesitate to return. Thank you so much for your kind hospitality.

Room Tip: Our Dogwood cottage Number 171 was close to reception and the pool area.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, October 18, 2013
Hi Joy,

Thank you for your positive feedback with regards to your stay with us.

We do appreciate your patronage and if there is anything we can do to ensure your next stay with us is completely trouble-free please do not hesitate to let me know.

Let's hope that we are able to welcome you back in the not so distant future!

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lockport, Canada
1 review
5 of 5 bubbles Reviewed October 12, 2013

My wife and I stayed here for the month of September and were very impressed with the resort. Our Dogwood cottage was perfect in every way. It was very clean and had every item required for us to live very comfortably. We used both decks and the barbecue was awesome to have especially with the patio furniture beside it. We used the pool and hot tub every day without fail and were impressed with how clean and well kept they were. The credit for that goes to the caretaker, Chuck - I believe his name is, who was enjoyable to talk to. The office staff were very pleasant and professional and took a genuine interest in ensuring we had everything required. We are considering moving to the Island from the prairies and will probably rent a cottage here while looking for a permanent home. The only constructive criticism I could provide is to improve the WiFi service as it is slow and sometimes difficult to connect to. Thank you to the Oceanside Resort for providing my wife and I with a memorable experience. Elaine & Brian H.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, October 18, 2013
Hi Elaine and Brian,

Thank you for your positive feedback with regards to your stay with us. I will be sure and pass along, your comments to the staff and especially Chuck. They work very hard to ensure that each and every guest has a pleasant experience while staying here with us.

We do appreciate your patronage and if there is anything we can do to ensure your next stay with us is completely trouble-free please do not hesitate to let me know.

Let's hope that we are able to welcome you back in the not so distant future!

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed October 7, 2013 via mobile

We spent a weekend here with our "little dog" (120lbs) and absolutely enjoyed it. It is a home away from home - which was what we were looking for. No it's not a hotel with turn down service or daily cleaning but then it's not meant to be. You have bedrooms, bathrooms, kitchen, dining room, living room and kitchen - show me a hotel "room" that has that. There is a walk to the beach but it isn't long and for those that want you can drive over. It is not a party destination but again we appreciated it -- a place to get away from day to day stresses but with all the conveniences of home. That's why we're now looking at buying!!

Stayed September 2013, traveled as a couple
Helpful?
Thank HappyTravellerYVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, October 9, 2013
Hi There,

We are very happy to hear that you enjoyed your stay with us so much that you're now looking towards a possible purchase.

If we can be of any further assistance or help to answer any questions, please be sure and contact our office.
Kind Regards, Kathy Fraser, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
2 reviews
5 of 5 bubbles Reviewed September 25, 2013

We stayed there in September and had a wonderful time. The staff there were very helpful with info about what to do in Parksville and surrounding area. The cottage where we stayed was very clean and had everything you would need. We used the pool and hot tub which were great to have close as it rained a lot on one of our days. I would recommend this place to anyone who wanted a quiet stay.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, October 3, 2013
Hi Sharon,

We very much appreciate your positive review and the fact you so enjoyed your stay, the accommodations and were able to take advantage of the amenities on site.

We would love the opportunity to be able to welcome you back to Oceanside Village in the future.

Please feel free to contact should you have any questions or wish to book another stay.

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

We stayed there recently. The location is amazing and the cottage we had was perfect. It was just the two of us and we staying in a dogwood cottage. It has more then enough room.
The kitchen had everything we needed.

You should know 2 things. It is not on the beach (very close to it though) nor does it have air conditioning.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank degrana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, October 3, 2013
Hi There,

We very much appreciate your positive review and the fact you so enjoyed your stay, the accommodations and were able to take advantage of the amenities on site.
I would like to mention that we do have some air conditioned cottages so when coming back for another visit, please be sure and say you'd like a cottage with that feature!

We would love the opportunity to be able to welcome you back to Oceanside Village in the future.

Please feel free to contact should you have any questions or wish to book another stay.

Kind Regards,
Kathy Fraser
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed September 17, 2013

Two girlfriends and I recently spent a weekend at the Oceanside Village Resort. We enjoyed each other's company, the decor was lovely, the roominess ample and the beds were comfortable; however, the cleanliness of the cottage we stayed in was awful.

One of the first items of unpleasantly was discovering fecal matter on the front of the main toilet. Unfortunately, there is no cleaning staff on during weekends, so I had to clean the toilet - great beginning to our ladies retreat (read: sarcasm). My girlfriend and I were suitably disgusted.

The next discovery was a dirty hand towel. Not stained, but soiled with food still clinging to. What was remarkable to us was that someone had hung it on the oven door, folded nicely, and put a fanned dish cloth in the fold. Nice presentation, save for food revealled once the cloth was pulled out.

While waiting for the third in our party to arrive, we noticed a huge lip print on the front window, along with forehead and chin smear. Not the view we had envisioned.

After an hour, we sat down and put our feet up. And then marvelled at the dirt on our feet from the floors.

I called the front desk to notify the resort staff of our concerns. I was thanked for bringing it to their attention and told it would be passed on to the manager upon her return on the following Tuesday.

Next was supper time. I opened the BBQ lid and (not) to my surprise, part of the last guest's dinner remained on the grate. More cleaning. Not a happy guest.

Finally, the dishwasher did not clean the dishes properly and we ended up having to hand wash the food that was now stuck on. We then regretted not having washed the dishes and utensils before using them.

No laundry detergent (hadn't thought to pack that...). Hopefully, it was used up on the sheets. Given our other findings, we were skeptical.

I filled out the comments card and left it with the front desk staff. The manager took a week to respond and I can't say I was satisfied with the response. I was informed the cleaning staff & clean checking staff (front desk person) should not have missed the fecal matter, dirty window or dirty dish towel, and although the manager apologized and stated they "take all comments very seriously and appreciate being made aware of deficiencies in our accommodations so we can better serve our future customers," that was not good enough for me or my two girlfriends.

The accommodation rate was not money well spent. Nor was the experience or response of the manager acceptable.

Two of us drove down to the resort from the Comox Valley and a third joined us from Vancouver. Had we not all travelled the distance, we would have packed up and left. If I owned one of of the cottages at the Oceanside Village Resort, I would be very concerned about my investment.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islander0010, Manager at Oceanside Village Resort, responded to this review, September 20, 2013
Dear Guest,

Thank you for your comments. We take all comments very seriously and appreciate being made aware of your complaints regarding cleanliness in your cottage and our service at the front office. Let me first say that this experience does not at all reflect the normal guest experience while staying at our resort and for that I sincerely apologise. I assure you we are looking into this particular case in great detail in order to identify where, why, and how exactly this case came to be so that we can ensure something of this nature will not happen again in the future. Again, I do sincerely apologise for your negative experience and welcome you to try our resort again so that we may show you how we have improved our service based on your feedback.

Kind Regards,
Matthew Hill
Resort Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oceanside Village Resort

Property: Oceanside Village Resort
Address: 1080 Resort Dr, Parksville, British Columbia V9P 2E3, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Parksville
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Parksville
#2 On the Beach Hotel in Parksville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oceanside Village Resort 4*
Number of rooms: 67
Official Description (provided by the hotel):
Oceanside Village is a convenient Parksville resort situated on a beautiful 15 acre property offering various styles/sizes of new cottages sleeping from 1-8 persons in Parksville's resort area. Each cottage boasts all the comforts of home, coming fully equipped with 6 appliances, 2-3 TV's, DVD players, large open concept rooms with vaulted ceilings and field stone fireplaces. Enjoy the outdoors on your front and back decks which come with patio furniture and your own BBQ. This unique development features thoughtfully designed luxury cottages within easy walking distance to nearby lush forest trails and miles of sandy beaches to explore Rathtrevor Provincial Park. Located within our Resort is an indoor pool with hot tub and fitness centre. Also a Day Spa & Salon, Tea/Coffee House & Clothing Boutique. Riptide Lagoon Adventure Park is located next door and our area also hosts four first class golf courses. ... more   less 
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Also Known As:
Oceanside Village Hotel Parksville
Oceanside Village Resort Parksville, Vancouver Island

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