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“Great spot for our Island base” 4 of 5 bubbles
Review of BEST WESTERN PLUS Barclay Hotel

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BEST WESTERN PLUS Barclay Hotel
Ranked #1 of 9 Hotels in Port Alberni
Certificate of Excellence
Guelph, Canada
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Great spot for our Island base”
4 of 5 bubbles Reviewed September 13, 2012

We checked in here early in September. The front desk lady was very helpful regarding setting us up with a room and planning our trip up toTofino?
Rooms were comfortable and clean and great for the price. Beds were comfortable and the restaurant was a great spot for breakfast.
We would easily stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review, September 20, 2012
Thank you for your comments. I am glad that we could assist you in your activities & sightseeing in Tofino. Many of our guests use Port Alberni and our hotel as a central hub to explore not only our beautiful area but Tofino and Ucluelet. I hope you enjoyed your visit to Vancouver Island.
Peter G. Mugleston
Owner/General Manager
Best Western Plus Barclay Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
    163
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    33
    6
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Ancaster, Canada
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed September 9, 2012

Stayed here for 2 nights. Front desk was nice in assisting us with a last minute reservation for the Frances Barley day trip. The only odd thing we found was when asking staff for their opinions on whether to visit Tofino or Ucluelet. No one seemed able to give us a straight answer! Even when we directly asked them which was their favorite, all we got was a non answer, basically skirting the question. Weird.....but all in all, nice, clean hotel.

Room Tip: Not 504. Its right across from an exceptionally noisy ice machine.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brittsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 6, 2012

We chose the 2 night stay at the Best Western & tickets for two on the Frances Barkley to Ucluelet. The hotel has the tickets ready for you. Staff at desk recommended we go to the salmon festival which was fun. I had asked for a very quiet room (trouble sleeping). We had room 504 & it was so, so quiet, clean & comfy. Slept great. Had breakfast in "Stamps" restaurant. Food & service very good. Thanks to all the staff & people of Port Alberni for making our first visit a wonderful one.

Room Tip: Ask for a very quiet room and follow up before you go.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jackfish52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 20, 2012 via mobile

We stayed at this hotel for 3 nights. We had 2rooms on the 4 th floor. The room was reasonably clean but I felt that the service did not pay enough attention to details. There were some notes left in the room from the previous guest. Also on second day when they arranged the room they left pillows here and there on the bed- looked like they rushed out of the room in the middle of the setup. The Room did not have refrigerator or safe or microwave only a coffee machine and an older TV. We had lunch in the stamps cafe which was good but the Sunday morning buffet was extremely over priced and was even lacking basic choices. They charged extra for coffee, milk and juice. The staff were nice and friendly. We felt the hotel was OK as a 2 star or perhaps one and half, not really one you pay $140 a night for.

Stayed August 2012, traveled with family
Helpful?
1 Thank Fstrraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBarclayGM, Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review, August 30, 2012
Dear Fstrraveler,

Thank you for taking the time to fill out this Tripadvisor guest survey.

We at the BEST WESTERN PLUS Barclay hotel are constantly working to improve the service and product we provide to our guests.

I can only apologize for the lack of housekeeping service you received and I have already had a meeting with the housekeeping team to discuss your concerns. We do not have fridges in every room, but we do have fridges available for a nominal fee and would gladly have delivered one to your room.

I am glad that you enjoyed your lunch in Stamps Cafe. Our Sunday Brunch is quite popular with our regular guests and local residents, so I am sorry that you were dissatisfied with the selection.

We are in the process of upgrading all of our TVs to 37" flatscreens, and to date we have received 40, and are waiting to receive the rest to finish the upgrade. We have also just finished an upgrade to our HSIA and have added several new access points throughout the hotel.

I hope that during your stay you were able to take advantage of some of the ameneties we have such as the heated swimming pool, the sauna, the whirlpool, or the fitness room.

I thank you for your feedback and hope that should you be in the Alberni Valley again you would consider staying with us again.

Sincerely,

Peter G. Mugleston
Owner/General Manager
BEST WESTERN PLUS Barclay Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed August 6, 2012

We recently stayed at the Best Western Plus Barclay Hotel while visiting the Vancouver west coast! We thought this hotel just a gem for overnight! The rooms were incredibly clean and beautifully kept. One of my pet peeves when traveling is a lot of hotel rooms are nice enough and very comfortable, however they overpower the rooms with cleaning products, rug cleaners or air freshening products. I think a room should have no smell!! This room was awesome! Our King Room on the 5th floor came with a small fridge and microwave. No in room safe. Wifi was included free everywhere in the hotel.

The Stamp Café in the hotel had good food. We had breakfast and lunch here with good service.

The Pastimes Sports Bar and Grill in the hotel has pleasant surroundings, but we couldn’t get service. After waiting and waiting to be served we eventually had to go up to the bar for drinks. The staff on seemed more interested in watching the Olympics on TV than serving. The mixed drinks were terrible. Stick to bottled beer if you stop in here! Another thing to note, the food service to the bar ends at 9pm. This isn’t very convenient for travellers. I would suggest you skip this bar entirely and head about 2 blocks further down Stamp Avenue (it turns into Gertrude Street at the light intersection) to the Dolci Vita Bar Grill & Seafood. The service and food here were absolutely excellent!! I wish we’d found the Dolci Vita the first day of our stay, not the third…lol.

An interesting thing to see while here is the Port Alberni Steam Train. Well worth the visit! The steam train stops at the Best Western Plus Barclay Hotel, so you can catch it right there! It takes you up to a working steam sawmill. It’s a nice bit of history about Port Alberni! We enjoyed it!

We would recommend the hotel for sleeping. Dine elsewhere! ☺

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ladywp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amstelveen, The Netherlands
1 review
5 of 5 bubbles Reviewed August 2, 2012

Great friendly staff! Nice restaurant, bar and pool. Nice suite - spacious enough for 5 adults! Will definitely recommend to friends, family, and clients. Good add on with location, liquor store and harbor

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janpau845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerland, Canada
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 2, 2012

We arrived in town quite late Friday nite on the Francis Barclay (coastal transport ship), with nowhere to stay. On check in the clerk could tell we were quite tired, so she ensured we got to our rooms quickly (forgot my BW club card which she kindly looked up while we were in the room...she left us our account # on checkout)

We stayed in a king bed and found the room clean and quiet, with every amenity we needed. We cleaned up and fell into bed...a most comfortable night on a matress worth looking for. The room also provided easy access for where to find any artilce that you may have forgotten...or where to find anything or place in the PA locality.

We could have stayed longer but we were at the end of our holiday ...

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review, August 7, 2012
Dear Dave S,

Let me start by thanking you for completing this Tripadvisor Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services.

We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the BEST WESTERN PLUS Barclay Hotel and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it.

If we can be of assistance in the future, don't hesitate to contact us at 800-563-6590.

Again, thanks for taking the time and have a great day!

Sincerely,

Peter G. Mugleston
Owner/General Manager
BEST WESTERN PLUS Barclay Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Barclay Hotel

Property: BEST WESTERN PLUS Barclay Hotel
Address: 4277 Stamp Ave, Port Alberni, British Columbia V9Y 7X8, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Port Alberni
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Port Alberni
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Barclay Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
The Best Western Barclay an exceptional Port Alberni hotel on Vancouver Island, BC. Come be our guest in Port Alberni and enjoy a leisurely stay in warm, comfortable accommodations with tasteful décor. We are located 50 miles (80km) northwest of Nanaimo and is the midway point on Highway 4 to Vancouver Island’s West Coast. Situated in a valley surrounded by mountains and water, Port Alberni's beauty is breathtaking. ... more   less 
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Also Known As:
Best Western Port Alberni
Port Alberni Best Western

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