This is the first time we have really felt let down by Tripadvisor, as we had booked this based on the good reviews for this resort.
The resort was under a boil water advisory at the time we arrived. I had called the resort to make the reservation and this was never mentioned. We felt this should have been disclosed prior to our arrival. The resort had our email so there was no excuse for not letting us know this was the case.
When we arrived at 6:20pm there was no one in the office. The phone number on the door rang through to a voice mail. We eventually located another number and the owner picked up.
She had us come down to the lower cabins but referenced the wrong cabin and we ended up waiting another 10 minutes until we could locate her. Needlessly stressful.
The owner indicated her cleaning staff had called in sick but she had done her best to clean the cabin. She offered us free use of the kayaks to make up for this.
We purchased some cleaning supplies and my wife ending up spending about 45 minutes cleaning the bathroom so it would be usable. The final straw was when we went to put the kids to bed. The pillows on the upstairs bed were dirty and the bed linens were dirty and stained.
We left and found alternate accommodation for the night. On the plus side, when we checked back the next morning they agreed not to charge us and let us leave our reservation for the next night.
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