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“WHAT A JOKE!! No customer service whatsoever!!”

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Pierre's Point Campground
Vancouver, Canada
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“WHAT A JOKE!! No customer service whatsoever!!”
Reviewed August 21, 2012 via mobile

Rude staff, disgusting washroom facilities, minimal and incompetent security, and loud trains going by every 15 - 20 minutes all through the night!! definitely not a vacation by any means!!

I think the native band that leases out this land should reconsider their tenants.

We will never go there again with the current family operating this campground. They seriously have no idea how to operate a campground!!

The washrooms were incredibly unsanitary!! There was no soap in the dispensers or paper towels at all during the week. The toilets and floors were extremely dirty and the showers were scalding!!!

For one, they charged me exactly $100 too much on our bill. When I addressed this, he admitted he had done the same thing toi someone else the day before. Coincidence?? I don't think so!! Opportunity?? Absolutely!!! An opportunity to make an extra hundred dollars on whomever they can do it to and get away with it!!! Nice try, Mr. Gregg but I wasn't born yesterday!!!

The store staff was incredibly rude and disrespectful. From ignoring us and making us feel like they were doing us a favour by serving us. If you don't want business in your store than just say so and we'll go elsewhere to buy ice cream just like we did eventually!!! Or better yet, put a sign on the door saying you are not interested in any business!! You lazy butts!!!!

Also, they claim that they are a friendly family campsite!!! Really? Who are they kidding???? They were definitely not a friendly campsite. They seemed to be picking on our kids the whole week we were there!!!! (banned from the playground, banned from the golf, banned from the store). Give me a break!!!

Couldn't get a good night's sleep as the campground is right beside the train tracks and trains go by at every hour of the night. Even the ground shakes when the trains go by.

The lake was full of clay, seaweed and debris.

I certainly need another vacation to get over this ridiculously stressful week thanks to the incompetent operators if Pierre's Point Campground!!!!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank apinbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 20, 2012

Pierre's point was not a vacation for my family at all. From day one the staff began to target are children, banning them from everything including the playground. Claiming that the 8-11 year old children were not children and were not be found on a playground. The people running the store continuously gave attitude, whether it be that they would throw candy on the ground that the children had bought, or by not opening the door for my children but opening them for everyone else. As well, my children were banned from the mini golf course, for loosing one golf ball. Whenever we (the parents) would talk to the staff to find out what the children had done wrong, we were only threatened that they would kick us off the site. In addition to the threatening I witnessed the staff slam the door on a ladies arm, while she was standing in the doorway and you could hear constant yelling indicating that the staff would take care of her in the back room. The bathrooms were disgusting, not to mention they’re closed from 5-6 each day, which is not convenient. There is no hand soap in them or tissue paper, not to mention the floors are covered in waste. The lake is filled with clay, seaweed and rocks, and the site is located right next to the train tracks (trains came by every 15 min). Overall the campsite was not a vacation for my family, and for many of the neighboring families either. I would most definitely not recommend the campsite.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 16, 2012

The location is beautiful..... BUT since it's been taken over the grounds are a mess, the bathrooms dirty and security is at a minimum. Last season our boat was stolen off the water and one of the culprits was a security guard at the campground. If ever you try to book a site you most likely will not receive a call back or email response. Drive on in and you can be sure to get a site because all the people who used to come have found better campgrounds. We will never return to this location that we used to cherish and love dearly .....

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Skategirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pierre's Point Campground

Property: Pierre's Point Campground
Address: Shuswap Lake, 7.7km west of Salmon Arm | Highway 1, Salmon Arm, British Columbia, Canada
Location: Canada > British Columbia > Salmon Arm
Hotel Style:
Ranked #5 of 7 Specialty Lodging in Salmon Arm
Price Range (Based on Average Rates): $
Number of rooms: 192
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