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“Disappointed”

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Best Western Plus Emerald Isle Hotel
Ranked #2 of 5 Hotels in Sidney
Certificate of Excellence
GreenLeadersBronze level
Halifax, Canada
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Disappointed”
Reviewed March 7, 2014

We chose this hotel as we had to catch an early morning flight at Victoria Airport. Everything went fine until we retired to bed. A family arrived on our floor sometime around nine o'clock with some very noisy children. We were close to the elevator in Room 208. That may have been part of the problem. The noise went away and we managed to get to sleep. However, around midnight the noise began again and it awakened us. It went on for a while and we were unable to get back to sleep. This was bad luck but maybe some signs could be posted to remind people that others are sleeping! We were totally exhausted the next day on our long journey home.

Room Tip: Do not chose a room near the elevator.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMVHalifax_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, March 19, 2014
Thank you for comments about your recent stay here, I regret that other guests disturbed your stay. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 3, 2014

This hotel is great, great staff and amenities. It is in a very handy location-walking distance to shops, services, and seaside. The staff are so friendly and helpful, and this hotel is kept very clean and quiet. Our room was big and comfy with a huge closet which is always a plus. I understand that the rooms are due for redecorating and that there are plans, if not already started, and that is a good thing, as there are only two downsides to this hotel: one is the tired/dated decor, which I don't mind overlooking because of the rooms are still quite comfy, and the other downside is that there is not a free brekkie, you only get 25% off a the adjacent Smitty's. I like Smitty's but I think that the discount should be higher, simply because other BWPluses include your brekkie. But these are minor complaints and I would still highly recommend this hotel, and in fact we will be staying there again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 396elaineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, March 19, 2014
Thank you for your comments regarding your stay. I am pleased you mentioned the staff here as being friendly and helpful. It is also their efforts reflected in your comment about the hotels cleanliness. We have a great team! We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Ground, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 16, 2014

The Best Western PLUS Emerald Isle Motor Inn was very comfortable for the amount of time I was able to be there. The bed was comfortable and the room very quiet even though there was a very brisk wind outside. I would stay here again as it is close to the airport and yet close to restaurants and downtown Sidney

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Donald C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, February 24, 2014
Thank you for your comments regarding your recent stay with us. We are very proud of the work our housekeeping team doses to ensure a clean and comfortable room product. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 5, 2014

I booked online and discovered, if you ask, they have deluxe rooms with a king sized bed and jacuzzi tub for the same price as the regular rooms. Not a great view from the room but otherwise really nice. Terrific service too. Also, Sidney is a great little town to visit.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Caccicoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, February 24, 2014
Thank you for your comments about your stay! It was wonderful we were able to upgrade you during your stay to ensure your comfort. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell River, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2013

We went for a nice Holiday for the weekend and normally stay in Sooke but this time decided to stay in Sidney as we were going to Buchart Gardens , we found the hotel very nice and clean and centrally located within walking distance to a lot of things we wanted to do , Spectacular city with a lot of nice sights. Look forward to spending another weekend at this hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, December 16, 2013
Thank you for your comments regarding your stay here. Sidney, is a great destination for weekends away. Look forward to our Family Day events coming in February, Sidney will be a very exciting place to be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 8, 2013

Although the staff and service are friendly and good, this hotel is over rated, the furnishings, carpets and overall decor are dated and worn. The saving grace are the staff and the fact that it is relatively clean. I was disappointed as I had expected a PLUS catagory hotel which was the reason I selected to stay there, instead I was in an older, worn hotel paying PLUS price. The resaurant staff are very friendly, however the food was very greasy.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jvcco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, December 9, 2013
Thank you for your comments and the accolades for our staff. We are very proud of what they do! I regret your were disappointed with your stay. We are planning for upgrades to the hotel this winter and are finalizing those plans. We have a mock up room completed and we are happy to show it off. I look forward to welcoming you back to see the improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 4, 2013 via mobile

Nice clean and quiet hotel. Very friendly staff that have a knack with faces and names to make you feel at home when you've stayed a few times. The rooms are standard with decent beds, some of the rooms haven't had tv's updated but still are flat screen. Whenever I am in Victoria for work I stay here in Sidney and will keep coming back.

Stayed December 2013, traveled on business
Helpful?
1 Thank DutchmanJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review, December 9, 2013
Thank you for comments, and your return visits! We are very proud of our staff and their relationships with our guests. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Emerald Isle Hotel

Property: Best Western Plus Emerald Isle Hotel
Address: 2306 Beacon Ave, Sidney, British Columbia V8L 1X2, Canada (Formerly Best Western Plus Emerald Isle Motor Inn)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Sidney
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Sidney
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Emerald Isle Hotel 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Best Western Plus Emerald Isle Hotel in Sidney-by-the-Sea. PLEASE refer to the Management Photos as these are our new Hotel photos, we have renovated. Our location is perfect for an early or late flight as we are only a five minute drive from the Victoria International Airport. The BC Ferry Terminal at Swartz Bay, and Washington State Ferry to Anacortes WA are both five minutes drive as well. We are the closest Best Western to Butchart Gardens, Butterfly World, Church and State Winery, and the SHAW Ocean Discovery Center is 7 blocks away! Experience Sidney-by-the-Sea also known as Book Town with over 9 book stores. Everything is at your doorstep of our clean and quiet Hotel. Enjoy a beautiful walk along the Ocean front and watch the seals and otters play, Be sure to check out the Manager Photos not the prior Traveler or Expert photos as those are very old, We are Newly renovated, large comfortable rooms, free parking, free internet, options of Kitchen Suites, or Family suites or a large standard King or Queen Bedded room. Come and see us soon! ... more   less 
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