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Best Western Plus Emerald Isle Hotel
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Reviews (419)
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185
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All reviewssmitty's restaurantrestaurant next doorattached restaurantclose to the airportvictoria airportwithin walking distanceconvenient locationthe main streetroom was largefront desk staffhotel guestsexcellent hotelbeds were very comfortablequeen bedwould stay here againbutchart gardenscoffee machine
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340 - 345 of 419 reviews
Reviewed December 10, 2013

We went for a nice Holiday for the weekend and normally stay in Sooke but this time decided to stay in Sidney as we were going to Buchart Gardens , we found the hotel very nice and clean and centrally located within walking distance to a lot of things we wanted to do , Spectacular city with a lot of nice sights. Look forward to spending another weekend at this hotel.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this reviewResponded December 16, 2013

Thank you for your comments regarding your stay here. Sidney, is a great destination for weekends away. Look forward to our Family Day events coming in February, Sidney will be a very exciting place to be.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

Although the staff and service are friendly and good, this hotel is over rated, the furnishings, carpets and overall decor are dated and worn. The saving grace are the staff and the fact that it is relatively clean. I was disappointed as I had expected a PLUS catagory hotel which was the reason I selected to stay there, instead I was in an older, worn hotel paying PLUS price. The resaurant staff are very friendly, however the food was very greasy.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank jvcco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this reviewResponded December 9, 2013

Thank you for your comments and the accolades for our staff. We are very proud of what they do! I regret your were disappointed with your stay. We are planning for upgrades to the hotel this winter and are finalizing those plans. We have a mock up room completed and we are happy to show it off. I look forward to welcoming you back to see the improvements.

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Reviewed December 4, 2013 via mobile

Nice clean and quiet hotel. Very friendly staff that have a knack with faces and names to make you feel at home when you've stayed a few times. The rooms are standard with decent beds, some of the rooms haven't had tv's updated but still are flat screen. Whenever I am in Victoria for work I stay here in Sidney and will keep coming back.

Stayed: December 2013, traveled on business
1  Thank DutchmanJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this reviewResponded December 9, 2013

Thank you for comments, and your return visits! We are very proud of our staff and their relationships with our guests. We look forward to welcoming you back.

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Reviewed November 25, 2013

My husband has mobility issues and uses a walker so we asked to be accomodated in one of the handicapped suites. This was on the ground floor so no need to manoevre in and out of the elevator. The bathroom had lots of room to move around with grab bars strategically placed by the toilet and bathtub/shower. It was a short walk to the restaurant - no need to go outside. All the staff were courteous and helpful. From the hotel it was easy to explore the town, drive out to Butchart Gardens and drive into Victoria. We will definitely return to this Best Western again.

  • Stayed: October 2013, traveled as a couple
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Thank Sheena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this reviewResponded November 29, 2013

Thank you for your comments about your recent stay with us. We are very happy to hear how you enjoyed the hotel and the highlights of Sidney and the Saanich Peninsula. We look forward to welcoming you back.

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Reviewed October 29, 2013

This hotel is Ok for a nights rest but it needs some updating and I am not sure why it received Best Western Plus status.The service again was ok but not noteworthy.The beds were very comfortable which is the redeeming factor for this hotel,It's not awful but it needs upgrading for sure.There are better options in Sidney IMHO on the waterfront

  • Stayed: October 2013, traveled as a couple
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Thank islandrockin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Best Western Plus Emerald Isle Hotel, responded to this reviewResponded November 29, 2013

Thank you for your comments and please accept my apologies for not exceeding your expectations. We are currently preparing for upgrades to the hotel, to be completed this winter. We are starting with Smitty's Restaurant in December! We look forward to welcoming you back to see the improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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