We visited for lunch today and won't be returning. We ordered the basic halibut & chips and it arrived very quickly, too quickly as I immediately noticed that the chips were not cooked & one bite confirmed this and way too salty. I scooped up my basket & my partners too and returned them to the counter where no fewer than 4 servers and an owner/manager? were hanging out. I told them the chips were raw and very salty and handed them back over. Nothing was said then and I returned to my seat. A server came over and apologized and said while they cooked some more for us she would return with our fish. Okay, I guess we are having fish, then chips today I remarked to my partner. She returned with our lone hailbut and some gummy tartar sauce, We were 3/4 of the way through by the time the chips came, they looked browner and crispier, but another taste confirmed they were not cooked properly. Our server at least came back to inquire this time and I told her they still weren't right. Mind you we have eaten here maybe once every couple of months for 5 years. She said oh, please try the wedge fries then, they are better and my favourite. Better? they can't get a basic chip right and I should try a thicker cut one, anyway she won me over and I said yes. By then my partner was too hungry to part w/ his and just wanted to eat something at least semi=cooked. So she took my basket away again, I finished my halibut, which was small but passable, although my partner confided in me later that he was sure his was cod, not halibut, but was too hungry to complain. Finally the wedge fries come and they were cooked a bit better, fluffier, not mealy this time. Although as I ate I realized they did not return my portion of coleslaw, I remarked on this to the server who came to collect our baskets and I think I got an oh, but no offer of what I would be paying for or something off the bill. As we left and paid our bill I looked around for the owner/manager to have a word, but the open kitchen was deserted and also pretty dirty too. Must be a change of ownership/management as we have never had a bad an experience there before. There were warning signs I realized later - very damaged menus, masking tape over the coffee selection, masking tape over the beer choices, so no more beer & wine license I guess.
Will look for our fish & chip fix elsewhere when we visit Sidney, BC in the future.
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