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“Big Price-No Discount”

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Glenwood Inn & Suites
Ranked #2 of 3 Hotels in Trail
creston bc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Big Price-No Discount”
Reviewed March 22, 2012

We stayed one night. Room was clean. Beds were reasonably comfortable.The sink was in the Bedroom.Weird?? There was no Senior Rate. There was no Veterans Rate. There was no Hospital Rate.We will recommend to our friends in Creston who have Medical appointments,to travel the extra 20 kms to Castelgar. We will not use this over priced motel again.

Stan Klippenstein Creston BC

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stanCrestonBc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, March 26, 2012
Dear Mr Kippenstein, Thank you for your comments, they are appreciated. Our motel does offer Seniors Rates as well as Hospital Rates for our guests however, when you book and pay for your room online, at a site such as Expedia and not on the Glenwoodmotel.com website, the discounts do not show. Next time you’re in Trail for hospital or other reasons please call our motel directly at 1-800-667-9544 so that we can give you the Seniors/Hospital Rate. Again thank you for your comment.
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80 reviews from our community

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    19
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Grand Forks, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2012

The hotel was clean, but very basic. Terrible sleep with very old bedding. The medical rate was the price of a nicer quality hotel in other cities. There just was no other option, but I would certainly not stay again, nor would I recommend it to others, especially with the outrageous price for what it was.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 28Dizzy1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, January 27, 2012
Dear Guest, thank you very much for your comments, we encourage all our guests to offer feedback on their stay and use it to better serve the needs of our guests. We keep our rates competitive within the market place and strive to give exceptional hospitality and service to make the stay enjoyable. We apologize for not meeting your expectations. Please call us next time you’re in Trail and we’ll be happy to assist you. Again thank you for your comment.
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Travelers are raving about these Trail hotels

australia
1 review
Reviewed November 23, 2011

The Glenwood Motel in Trail BC made me realize that small towns aren't so bad. Everyone was so friendly and helpful and it was a more personalized experience than I've ever had at another larger chain hotel. The rooms were immaculately clean, quiet and comfortable and at a very low rate. I stayed for two weeks on business and their weekly rates really helped me cut down on travel costs.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sheila b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, October 18, 2012
Dear Sheila, thank you for sharing your great experince with us! We strive to make our guests visit as comfortable as possible, it's difficult being away from home for several weeks. If you're ever in Trail again we would look forward to having you here again! Thank you.
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cranbrook
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 31, 2011

Very accomodating. We checked out late due to our schedule and it was not problem. Great place for our large family. Clean warm pool for the kids and nice hot tub for the parents!

Room Tip: Its a motel, if you are going to swim, get one close to the pool as in winter its cold to go outside...
See more room tips
  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveldisney09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, October 18, 2012
Dear Guest, thank you so much for your great review of our motel. We're so happy that you had such a great experience here. Yes the pools are a huge hit with the kids especially if you've been travelling all day. If you're in Trail in the summer you'll be able to enjoy our outdoor pool which is located by our barbeques and picnic area. Thank you again for your great review.
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Richmond, Canada
1 review
Reviewed August 12, 2011

I was in Trail for a family reunion last weekend and stayed at the Glenwood Motel. Although I found it a little pricey it was very clean and comfortable. The restaurant only serves breakfast which is a problem considering taxis are not very reliable in Trail. The staff was very polite and helpful with any questions I had. I love the pools, hot tub and the barbecue (no restaurant so had to cook dinner myself). All in all I would suggest this motel if you don't mind paying extra for kindness and comfort.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 2BORNOT2B30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, October 18, 2012
Dear guest, thank you for your review of your stay at our Motel. Our team takes great pride in trying to meet and exceed all expectations. We're glad you were able to enjoy the pools and use the barbeques. Again thank you for your feed back
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Kelowna, Canada
1 review
Reviewed August 11, 2011

Just went to Trail to visit some family. The Best Western was full, and they recommended this motel. Stayed a couple night, place was clean and quiet. Loved the pools, yes two pools. It's nice that they have a breakfast cafe, wish it had lunch and dinner too though. They even let me bring my dog, which is nice so I didn't have to pay someone to look after him.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JohnnyCanuckBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, October 16, 2012
Dear JohnnyCanuck, Thank you for your great review of our motel. We at the Glenwood strive to make our guests, including our furry ones, feel comfortable while away from home. I'm glad you enjoyed the use of the pools, with our summers being so hot it's nice to cool off in the outdoor pool. Thank you for your comments, we welcome you and your dog to stay with us again next time you're visiting your family.
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Rocky Mountain House, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2011

We are in trail on business, but also brought along our children. I found the lady at the front desk very rude. The pool is to be opened till 9pm so we invited family to watch the kids swim and the lady came and locked the pool at 8! Housekeeping barges in your room without even knocking first. The exercise room is always locked and the only reason we stayed here was for the pool. we will be having shifts of 2 to 3 people working in trail for the next year and this hotel has lost alot of business because we will be relocating to somewhere where the staff is a bit nicer to their guests

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank luv2golf61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandi H, Front Office Manager at Glenwood Inn & Suites, responded to this review, August 11, 2011
Thank-you for your comments. We are disappointed that we failed to meet your expectations. We take all of our guest comments to heart and strive for constant improvement. Again, thank-you for your comments!
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Additional Information about Glenwood Inn & Suites

Property: Glenwood Inn & Suites
Address: 2769 Glenwood Dr, Trail, British Columbia V1R 2S6, Canada
Location: Canada > British Columbia > Kootenay Rockies > Trail
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Trail
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Glenwood Inn & Suites 2.5*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Glenwood Motel & Residences, located in the heart of beautiful Trail British Columbia and just 11 kilometers to the Trail Regional Airport. Recognized over the years for our heavenly beds and award winning housekeeping, the Glenwood Motel & Residences is set to be your favorite place to call home. ... more   less 
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Also Known As:
Glenwood Inn & Suites Trail, British Columbia

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