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“Great place to stay” 5 of 5 bubbles
Review of BEST WESTERN PLUS Columbia River Hotel

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BEST WESTERN PLUS Columbia River Hotel
Ranked #1 of 3 Hotels in Trail
Certificate of Excellence
Mississauga, Ontario, Canada
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great place to stay”
5 of 5 bubbles Reviewed November 14, 2013

I needed to visit Trail BC on business for two days and this was the only chain hotel option in the area. I was not sure what to expect, but it was way above my expectations. Check in was great, the staff friendly, and the rooms were very comfortable, clean and quiet. For such a small town, this hotel was way above my expectations. The bar/restaurant were very comfortable and had great food, drinks and great staff. Great high speed internet access worked really well, and the attached liquor store was a great convenience. The Trail airport is only 5 minutes away as well. Would definitely stay here again.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Johnnyo_and_Kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review, March 5, 2014
Dear Johnnyo and Kim,

Thank you for comments regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1.800.465.6682.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Brandon Schroth
Manager of Guest Services
BEST WESTERN PLUS Columbia River Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    76
    84
    34
    8
    2
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Vancouver, British Columbia, Canada
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

I stayed at this hotel in October 2013. This is a Best Western Plus and it was exceeded my expectations. The hotel is located on the main road through Trail and on the way to Rossland. There was road paving going on in front of the hotel, not a bother to me, as it occurred during business hours. The beds were very comfortable and rooms are well appointed. I had dinner in the restaurant/pub downstairs. For the sports fan there are several TV's. The dinner was very good. I had the salmon with seasonal vegetables of rapini and golden beets; yummy. The breakfast was a self service breakfast of scrambled eggs (dry), lots of breads, oatmeal etc. The usual carbohydrate load. I would most certainly stay there again. For me a comfortable bed trumps all else.

Room Tip: If you get a room at the back of the hotel there will be less traffic noise. I recommend a room on t...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review, March 5, 2014
Dear Diana D,

Thank you for comments regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We are happy you enjoyed our award winning accommodations. We have just put out a new menu for Foxy's Fine Food & Drinks and we invite you back to try our new offerings!

We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1.800.465.6682.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Brandon Schroth
Manager of Guest Services
BEST WESTERN PLUS Columbia River Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley
2 reviews
4 of 5 bubbles Reviewed October 17, 2013

I stay at 15 to 20 hotels a month for my sales job & found that this hotel is overpriced for the area it is in & the fact that I paid $150+ during the off-season this week is ludicrous. I mentioned this to the lady at the desk & she said the price is based on occupancy, but the parking lot was 1/2 full at best. It's October in Trail, not a busy time of year. The hotel itself is very nice, very well maintained & the room was great. Breakfast needs to go a bit later then 9am. This place is a very comfortable stay, but I think this hotel needs to lower their rates in order for me to make it my regular Trail stop on my sales trips.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tyrone O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review, March 5, 2014
Dear Tyrone O,

Thank you for comments regarding your at our property.

We are a corporate location and unlike most leisure locations our business peaks in the fall months. If you are planning regular trips to our area we would be happy to offer you a discounted business rate. Best Western also has a Business Advantage program that you may be able to take advantage of.

We hope you will come back and see us again soon.

If I can be of assistance in the future, and would like to find out more about Business Advantage please don't hesitate to contact me at 1.800.465.6682.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Brandon Schroth
Manager of Guest Services
BEST WESTERN PLUS Columbia River Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

We haven't slept in many beds in Trail, but my wife and I agree that this hotel has a very comfortable bed. Our stay this time around involved lots of time with family and a fairly lengthy travel process to get here, so an excellent bed to provide an excellent sleep gave us the rest to thoroughly enjoy our stay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jsundog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review, March 5, 2014
Dear Jsundog,

Thank you for comments regarding your recent stay at our property.

We are happy to hear you enjoyed our heavenly beds. We continual reinvest in our bedding to offer our guests that has been described time and time again as "simply heavenly."

We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1.800.465.6682.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Brandon Schroth
Manager of Guest Services
BEST WESTERN PLUS Columbia River Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
101 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed October 12, 2013 via mobile

Clean and comfortable. Nice bed with flat screen TV. Gym was small and basic but I had it all to myself every morning. Breakfast was the same each day sliced ham and scambled eggs with a wafer maker. Didn't try the restaurant as was told it's not great.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kien G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review, March 5, 2014
Dear Kien G,

Thank you for comments regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1.800.465.6682.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Brandon Schroth
Manager of Guest Services
BEST WESTERN PLUS Columbia River Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbank, Canada
1 review
4 of 5 bubbles Reviewed October 5, 2013

Enjoyed our stay at the Best Western Trail - clean and friendly staff easy to get to other than the road work being done - ideal down town location - easy to walk to town centre to enjoy a walk along the river and stores

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Mardelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
2 reviews
5 of 5 bubbles Reviewed October 4, 2013

Stayed at the Trail, BC Columbia River Hotel, most recently from October 01-03, 2013. Phenomenal staff! Very clean hotel. When I returned home, I commented to my wife how impressed I was with the cleanliness - memorable. Front desk responded quickly when I required another pass card. Fitness facility was well equipped and clean. Great location for business and pleasure to either walk downtown or along the esplanade. Staff very willing to assist me with business requirements (copies, printing, web upload) and/or recommending a service provider in the area. Great job! Would return.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank KB351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Columbia River Hotel

Property: BEST WESTERN PLUS Columbia River Hotel
Address: 1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Trail
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Trail
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Columbia River Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award winning boutique hotel downtown in the heart of Trail's business district - your own personal oasis and a true home away from home. ... more   less 
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Also Known As:
Best Western Trail
Trail Best Western
BEST WESTERN PLUS Columbia River Hotel Trail, British Columbia

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