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“Poor quality”
Review of Alpine Inn

Alpine Inn
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Alpine Inn
Ranked #6 of 7 Hotels in Valemount
Edmonton
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Poor quality”
Reviewed June 19, 2013 via mobile

More of a truckers stop over! My apologies to the truckers! A two bit motel that advertises movies, but just has porno's. what a place! No character , but all deception!! Not recommended for children. I was led to believe by booking.com that this was a normal place . Far be it ,,

Stayed June 2013, traveled solo
Helpful?
Thank Twobear_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanj K, Manager at Alpine Inn, responded to this review, June 23, 2013
Hello Twobear_22,

We are unaware of what movie/show was playing on the HBO but network programming is not something we are in control of and do apologize for it. We do have other movie channels available for our guests again HBO may play more adult oriented movies later on in the night but again something we can not control and do not monitor on a regular basis...having said that the front desk staff would have gladly changed the network had you voiced your concern to them. We are family friendly and the majority of our guests are families that are travelling between BC and Alberta and have never heard of any concerns about the television programming that we offer our guests.
We invite you to give us another chance and you will see that we have offer a great and affordable product to our valued guests.
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Comox, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013

Riding on the motorcycle from Van to Edmonton and was chilled at 8pm. Saw that it had a sauna and hot tub....perfect after a long days riding. I made sure to ask if they were working prior to checking it.....told they were......great! Was given a room at the end of the motel right beside the road going into Valemont......hmmmmm.. Asked "How is the traffic noise.....any trucks at 5 in the morning?" Was told that the road is quite after 9pm and that since the "mill was closed" it should be good.
Yaaaa, here we go. Changed into my shorts and did the short walk across the parking lot to the indoor pool area. Took the thermal cover off the hot tub....water seemed kinda low. Turned on the jets and jumped in......it was cold.... not even warm. Looked at the scupper drain and it was barely filling (POOR MAINT!!!!). This was not going to work, so got out and thought I would go into the sauna. Go into the sauna.....not warm. There is a "coin" slot machine on the wall inside.....you got to be kidding! A coin operated sauna....how cheap is that! Just gave up and jumped into the shower and informed the front desk about the hot tub.
Now....we can get to the room. Room with king bed, dark carpet so have no idea how clean it was. Laying here looking around at the furniture....chairs and table have been re-painted (years ago) to match the dresser and night tables......not sure if the Salvation Army would accept them as a donation. The rest of the stuff was fine. Went to look for a plug in for the cell phone and computer......found one behind the bed and the plugs for the clock and lights were there with the bed jammed up against them......not sure if thats a fire hazard but as soon as I pulled the mattress away, the cords fell out......obviously needs a new outlet. Im not sure why hotels do that, but if they ever reno....why not put a socket on each side of the bed behind the night stands! As for the cell phone, I unplugged the airconditioner by the door and plugged in the phone for the night.
NOISE: Even simple cars going by were noisy on the road.....let alone trucks...which were also going by till about 11pm. Traffic started about 6 am. I think a very thick hedge of evergreens or a solid stone wall would be the only option here as the walls are only 2 x 4 construction with stucco....and old single pane aluminum frame windows.
Last comment......the remote doesn't work. I think that should have been the true test as soon as I walk in from now on.
Two doors down, there is another motel with a hot tub and comp breakfast, might try them as I wont be staying at the Alpine Inn ever again.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanj K, Manager at Alpine Inn, responded to this review, June 23, 2013
Hello Dave firstly I would like to apologize for your experience at the Alpine Inn but I assure you that had you brought your concerns to our attention while you were here we would have done everything in our ability to make your stay more comfortable.We have recently purchased this property and are undergoing renovations in a timely manner. The Hot Tub the day of your stay had some issues but they were quickly fixed the next morning as for the Sauna with the coin operation is done just to make sure guests are being aware of not wasting energy and leaving the Sauna running unnecessarily and we are more than happy to provide guests with the quarters at the Front Desk when our guests ask for them.

We hope to see you again in the future to give the Alpine Inn another chance and to see that your experience as unfortunate as it was is not the norm that the Owners and Staff hold themselves accountable for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Valemount hotels

Princeton, BC, Canada
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 9, 2013

Excellent value for the money. This will be my spot in Valemount from now on. Front counter staff greeted me when I arrived, and explained the layout, and options available for us. Gave us a great rate. A couple of minor blemishes on furniture, but only cosmetic, nothing dangerous or unhealthy.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013

Very convenient location right off the highway. I come here every year to go snowmobiling. The rates are excellent and rooms have been revamped with flat screens, new paint, and bathroom floors. The Moose Pub is right across the street and all the stores and shops are easily accessible. I would definitely recommend this place.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
Reviewed March 7, 2013

Spent 5 days here, the rooms were clean, the staff was more than accommodating. I requested extra towels, and they were delivered right away. The location is great, as it's right across from a pub. Definitely will stay here the next time I visit the area!

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

The physical setup of this facility appeals to me. The location is right next to Loose Moose Pub which is best place in the area , as well as several other stores and restaurants. Although another larger motel would have been closer to the relative I was visiting, I preferred to stay here. The grounds were clean, and were nicely landscaped with summertime blossoms. I find the size, decor, and general layout of the room pleasing. The personable manager and housekeeper made me feel welcome and seemed genuinely interested in me as a guest. The rate was very reasonable. i'll definately stay here when i tarvel this area.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanj K, Manager at Alpine Inn, responded to this review, June 23, 2013
Hello Paul S thank you for your kind words and we look forward to seeing you again the next time you are travelling to Valemount!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 26, 2012

We only stayed here through lack of choice, tiredness and giving up. We popped in to check if there were any double rooms available before checking out of the Ramada next door (another awful hotel). He said one was available so we rushed back to Ramada to check out. On our return he had already let another couple take it. We asked what else he had available. A double 'pet room' was his answer, and he assured us they are thoroughly cleaned and didn't smell. It stank! It is likely to have smelt less of dog if we stayed in a kennel for the night. Infact dog and stale cigarette smoke. As it was getting late we had no choice but to stay and bear it. The room was extremely tired, old and grubby. But the bed sheets looked clean at least (a vast improvement on the state of Ramada's bedsheets next door). However we were mighty glad to leave Valemount behind early the next morning and fill our lungs with fresh air!

  • Stayed June 2012, traveled as a couple
    • Rooms
    • Cleanliness
Helpful?
Thank Mister B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanj K, General Manager at Alpine Inn, responded to this review, November 28, 2012
Dear Mister B,

First I would like to apologize for your experience here at the Alpine Inn during your visit to Valemount. I will assure you that since I have taken over recently I am upgrading the property with new paints in all the rooms and having them cleaned with a fine tooth comb! I am sorry that the manager prior to me did not get back to you regarding your comments or care to ask how your stay was but know that if you are ever back in the Valemount area and choose to stay at the Alpine Inn as my guest then you will see a vast improvement that we have made and continue to make everyday. I welcome any comments or suggestions that you may have for the Alpine Inn to help serve or guest better.

Thank you for your time, Sanjay Kosmadia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alpine Inn

Property: Alpine Inn
Address: 1470 5th Ave, Valemount, British Columbia V0E 2Z0, Canada
Location: Canada > British Columbia > Valemount
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Valemount
Price Range (Based on Average Rates): $
Hotel Class:2 star — Alpine Inn 2*
Number of rooms: 58
Official Description (provided by the hotel):
Alpine Inn is nestled in the valley between the Rocky, Monashee and Caribou Mountains. Enjoy one of the 60 rooms we have to offer and relax in the spa, whirlpool, sauna or indoor heated pool. Watch a free movie or just relax and view the spectacular and majestic Rockies from your suite. If the outdoors are to your liking, Valemount also offers a wide range of activities all year. Alpine Inn welcomes tour companies and offers special snowmobiler's rates. We also have special group rates, baggage service and ample bus parking. ... more   less 
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Also Known As:
Alpine Hotel Valemount
Alpine Motel Valemount

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