My husband and I ordered two separate dishes of pad thai that he later went and picked up from the restaurant. When he got home I was surprised to see my order had "xxx spicy" written on it but didn't think anything of it seeing as I did not order it extra spicy. After my first bite my mouth was blistering with heat and I can handle some heat! We promptly called the restaurant and explained our dilemma. The woman we spoke to on the phone told us "that was what we ordered" and that there was nothing she could do about it. We explained again that we did not order it extra spicy and she again insisted that was not her fault. Our order never got fixed and we were told they apparently have a no refund no exchange policy. As a result of terrible customer service, we will never order from this establishment again.