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“Disappointing hotel”
2 of 5 bubbles Review of Super 8 Truro NS

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Super 8 Truro NS
Ranked #4 of 8 Hotels in Truro
Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing hotel”
Reviewed October 19, 2013

I found this hotel to be very disappointing compared to other Super 8 hotels I have stayed at. I was asked to provide company ID when I booked this room by phone and also upon check in. They were looking for a copy of one of my pay checks. I don’t think so!
Even though I have a company credit card with my company name on it and my name ...never been asked before for this anywhere.
Room was not very clean, bed was not made the following day and the hotel was generally not very clean or maintained even though this is a fairly new hotel.
I will not stay here again or recommend it to anyone.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Trevor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, General Manager at Super 8 Truro NS, responded to this review, October 22, 2013
Dear Trevor B
Thank you for taking the time to provide feedback regarding your recent stay at our property.
I am sorry that the experience you had was not up to our usual standard. You should never have been asked to provide such personal details. I have passed your comments along to the front desk and housekeeping supervisors, and this will be addressed with our staff.
Again, I apologize for the issues during your stay. I appreciate that you took the time to post your comments, and I hope that you will reconsider and try us again, so that we may show you the service for which we are known.
Alana H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    63
    75
    59
    29
    14
See reviews for
100
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
New Waterford
2 reviews
Reviewed October 14, 2013

Overall, very pleased with the accommodations - very clean, staff was very friendly and helpful with any questions that needed answering, prices were reasonable and comparable to other hotels/motels, and the breakfast in the morning was great with lots to choose from

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Shirley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, General Manager at Super 8 Truro NS, responded to this review, October 22, 2013
Dear Shirley G
Thank you for providing feedback on your recent stay at the Super 8 Hotel in Truro. We are pleased that you enjoyed your time with us, including our Super Start complimentary breakfast.
We look forward to welcoming you back in the future.
Regards,
Alana H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, Canada
Level Contributor
155 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 6, 2013

We enjoyed our stay here. It wasn't anything fancy but didn't claim to be either. The room was clean with nice decor. The staff at the front desk were friendly and helpful. They were able to provide us with a take out menu for a local restaurant we wanted to try and provided us with information about delivery. (That didn't work out so well but it wasn't their fault.) It was easy to get around the hotel. We didn't use the pool but it looked clean and impressive with a fun-looking waterslide.

They are to be especially complimented on how they deal with noise. The place was full and housing two volleyball teams and we barely heard a peep all night.

I have two complaints. We reserved through Hotwire and arrived to find that we were placed in a smoking room. We had no warning that this might happen and the hotel was unable to move us as they were at full occupancy for the night. Now, I'm not sure who to blame, them or Hotwire or both but we put up with it for the night.

The second complaint is about breakfast. I was happy that it was included but it was total chaos. The breakfast area is tiny and is clearly not built to accommodate the number of people it should. So, not only was seating an issue, but everyone had to huddle around this narrow strip of counters to get the food. That area could probably accommodate maybe 4 people preparing their food...not a whole hotel's worth! To make it worse, it wasn't well-staffed. So we arrived to finding many items depleted. Eventually someone did come to refill everything and, while that was appreciated, her doing so put her directly in the way of everyone for 15 minutes. And this person wasn't the least bit friendly about it either. No eye contact, no conversation, just pushing her way into where she needed to be. But I assume she was stressed by the small space and being understaffed so maybe she wasn't at her best.

Also, if you are spending a lot of time in downtown Truro this might not be the best location. It is a bit out of the way, although there's lots of fast food and a movie theatre right there.

Room Tip: We were on the third floor in the back and it was perfect. Easy to get to and not noisy at all.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CndnFlagOnBckpck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, General Manager at Super 8 Truro NS, responded to this review, October 7, 2013
Dear CndnFlagonBkpk

Thank you for taking the time to comment on your recent stay at the Super 8 in Truro. I apologize for your breakfast bar experience; we were not adequately staffed for the weekend and though it should not have come across to our guests, it obviously did. This is not acceptable and will be utilized as a training opportunity with the staff.
I will investigate the issue of the smoking room being reserved. You may be pleased to know that we are planning to switch all our rooms to non smoking in 2014, which should eliminate this issue in future.
Thank you again for providing feedback about your experience. It is through constructive comments such as yours that we can work to improve our product and services. I hope to have the opportunity to welcome you back in the near future.
Alana H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottetown, Prince Edward Island, Canada
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 4, 2013

Great service, the staff were very accommdating. We requested a early check in as we needed to get ready for a wedding, and they made sure our room was ready, knew who we were when we came in, and made sure we had a spacious room. Not too bad of a rate for a spacious room with a king bed. There was a strong smell of smoke in the hallway, I'm a smoker so it didn't make a difference to me, but it would definitely bother others. The continental breakfast was good, but the coffee definitely wasn't!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, General Manager at Super 8 Truro NS, responded to this review, October 7, 2013
Dear Meg S

Thank you for your comments regarding your recent stay at the Super 8 Hotel in Truro. We are aware of the occasional smell of smoke in the hallways, and are planning to switch all of our rooms to non smoking in 2014.
Thank you again for taking the time to provide us with your feedback, and for choosing Super 8. We hope to have the opportunity to welcome you back in the near future.
Regards,
Alana H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birchy Bay
1 review
Reviewed September 9, 2013

Really enjoyed staying at this Super 8 !! Check -in lady was very friendly and helpful. Great location.Breakfast was perfect. Will stay there again !

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Lorne_J2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, General Manager at Super 8 Truro NS, responded to this review, October 7, 2013
Dear Lorne J

Thank you for taking the time to post your comments regarding your recent stay at the Super 8 Hotel in Truro, NS. We are so pleased you enjoyed your time with us, as well as our Super Start breakfast. We hope to have the opportunity to welcome you back in the near future.
Regards,
Alana H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Truro NS

Property: Super 8 Truro NS
Address: 85 Treaty Trail, Truro, Nova Scotia B6L 1W3, Canada
Phone Number:
Location: Canada > Nova Scotia > Truro
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Truro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Truro NS 2*
Number of rooms: 50
Official Description (provided by the hotel):
Featuring an 80ft waterslide and family pool, Free SuperStart breakfast, High Speed Internet, Local Calls and parking. Microwave, fridge, coffee maker, iron/board, in-room safes ($) in all rooms . Pet Friendly. Discounts at local Restaurants. Guest Laundry on site. Packages available. ... more   less 
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Also Known As:
Super 8 Truro NS Nova Scotia
Super Eight Truro
Truro Super 8
Truro Super Eight

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