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“Great Room!” 5 of 5 bubbles
Review of BEST WESTERN Glengarry Hotel

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BEST WESTERN Glengarry Hotel
Ranked #5 of 8 Hotels in Truro
GreenLeadersSilver level
Middleton, Canada
Level Contributor
166 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Great Room!”
5 of 5 bubbles Reviewed September 2, 2013

I was pleasantly surprised to receive an upgraded room (at no additional charge) to this hotel. I was given an Executive Suite with two flat screen TVs, a powder room and large full bathroom with whirlpool tub, a king sized bed, a living room area and a private patio. After many weeks on the road it was great to have the additional space to feel more like being in an apartment than a regular hotel room. The only thing I was disappointed with about the hotel was that there was no fitness centre, just the indoor and outdoor pools. I really look forward to having the chance to work out at the end of the day and was surprised that this otherwise very well equipped hotel did not have this amenity. The staff were all very pleasant and the building was very clean and well set up. I really appreciate the attention to detail and the customer service and hope there will be a fitness room added in the future (even a treadmill, a bike, and an elliptical would suffice).

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CrownVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, September 5, 2013
Dear Crown Victoria: Thank you so much for your wonderful comments on our hotel. We upgrade our guests when we can and I'm glad you enjoyed all it had to offer. We don't have a Fitness Center due to lack of space available to put one but we do offer our guests complimentary day passes to Goodlife Fitness or Community College Health & Fitness Center, both within walking distance of the hotel. We will also be providing from the Front Desk a "Fitness In A Bag" for complimentary use in your hotel room as soon as they are available to us. Thank you again for your comments and look forward to a return visit.
Regards, Judy
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253 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 26, 2013

We had a great stay. Beautiful outdoor pool, amazing front desk service however poor dining experience. I called to see what time they close and I was told it was 9 o'clock, so we were seated at 8:15. We happened to be the only ones in there and the waitress couldnt have tried to get us out faster! Where she was standing was very uncomfortable, as soon as my boyfriend put down his fork she came and retrieved his plate, then as i put my last bite in my mouth she came and took my plate while still chewing. We received our bill not 20 seconds later! As for the food im not normally fussy but neither of our dishes had any flavor. I had the chicken Alfredo and my bf had the chicken parmesan and we both agreed that out garlic bread was the best part.. i hate to leave poor service rating because the gentleman with double hip replacement (sorry i forgot your name) was over the top friendly, it was just the dining room that brings the place down

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank jenna_870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, September 5, 2013
Dear Jenna-870
Thank you for taking time to review our property and thank you for complimenting us on our facility and friendly staff.
I do apologize for your terrible service in our dining room. Your treatment was deplorable and the matter has been dealt with, believe me. However, we are sorry that we ruined what, otherwise, was a great stay. Thank you for bring all this information to our attention.
Regards, Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

While we enjoyed great service and found our room to very clean, we were overall dissatisfied with our recent stay at the Glengarry Best Western. Our room was one of many in a detached auxiliary building. The interior of the room is like all other 3+ star hotel rooms. The building, however, has no elevator. It also is completely separate from the main building, so guests need to walk 1-2 minutes outdoors to access the main building's dining room, swimming pool, and other amenities. That is not a problem in nice summer weather, but I would not have wanted to do walk outdoors after a swim in the winter, or during rainy weather. Overall, I felt that the rooms in the auxiliary building should have been offered at a much lower rate. Finally, there were no towels at the pool, and the complimentary breakfast buffet did not include fruit, bagels or yogurt. To sum up: professional and friendly staff, clean and comfortable room, BUT conveniences and services were lacking for this class of hotel.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank ExplorerAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, September 5, 2013
Dear Explorer Amy - We were very pleased to hear that you had great service and cleanliness at our property which is what our guests deserve and what we always strive for. However, I'm sorry that our two storey building was inconvenient for you - usually our staff offer an upgrade to the main building if any of the rooms are available and in your case, I'm hoping this was done. We are in the process of major renovations in this building so hopefully, soon, this won't happen to you or anyone again.
Regards, Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathurst, Canada
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed August 22, 2013

We recently stayed 3 nights at this hotel. We found the facility and location to be quite nice, and the room very comfortable. It was nice to be able to open the windows for fresh air. There were a couple of small irritations: one being the very small elevator and only one making service slow; the other was the limited breakfast menu. It would be nice to have a healthier choice like pancakes. I was a little disappointed with the hotel restaurant when I had dinner there one evening. My food was not very hot but when I mentioned it to my server she quickly discounted my bill. We found the staff very helpful and friendly overall. We would stay at this hotel again.

Room Tip: The rooms on the back of the hotel enjoy a nice sunset and a view of the pool and greenery. More qu...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MJP695rue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, August 26, 2013
Dear MJP695rue
We appreciate you taking your time to review our property. Thank you for your kind comments on our facilities and we take all comments to improve our facility and service to our guests. Thank you for commenting on our friendly staff. We are very proud of them and we try our best to fullfill our guests expectations. Our complimentary full served hot breakfast has a great selection and we do have pancakes on our regular menu but we will consider adding or substituting them to our complimentary breakfast for the future. Thank you again for your kind review. Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 8, 2013

We traveled from Maine to Nova Scotia and all along stayed at Best Westerns and stayed here for one night. For some reason this one was the most expensive one, but the amenities were about the same. The front desk was helpful and the rooms and beds were comfortable and clean. The pool area was nice too.
Unlike the other Best Westerns we stayed at (where the included breakfast was a buffet), here it is served to you, so you are given an little card with a few breakfast options that include eggs, toast, juice or coffee, etc., you order the option that you prefer and then have to wait for them to bring it to you. We had to wait about half an hour for them to bring ours. If you are not in a rush, that might not be a problem, but we had hoped to get back on the road fast to go to out next destination, so a long breakfast was not what we had in mind.

Overall, it was a nice and comfortable stay but we’ve been in nicer Best Westerns.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sotada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, August 12, 2013
Dear LuzdeLuna
We thank you for taking time to write a review of our property. We take all comments, good and bad, as constructive and try to do better. We are pleased you found our services to your expectations. The breakfast is a bit different in our hotel as we are a full service hotel with a convention center and most other Best Westerns are limited service with a breakfast room only. We have a full dining room and coffee shop. I'm sorry that it took a bit longer than usual for your breakfast and we will address that problem. Thank you for all your positive comments on our facilities and we hope you will visit again when you travel this way. Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
5 of 5 bubbles Reviewed July 30, 2013

We had a fantastic stay at this hotel. The hotel was in excellent shape, our supper was great and reasonably priced and the staff were extremely helpful and friendly. I would recommend this hotel to anyone without any hesitation. One note would be to confirm what hours the breakfast buffet runs to so you don't miss it like we did.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank BagsPacked2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, August 2, 2013
Dear BagsPacked 2010:
We thank you for your great review of our property. Your comments were much appreciated and your strong recommendation of our property. We take all comments to improve in all areas so thank you so much. Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truro, Canada
Level Contributor
4 reviews
5 of 5 bubbles Reviewed July 30, 2013

My husband and I were married at this location this past weekend. The venue was amazing as it is a convention centre and can facilitate any kind of function. The reception room was large and held the dance floor off to the side so moving tables and chairs for the dance was not necessary. The staff did up a separate room for the ceremony so we weren't stuck in the same function room all night. The staff were amazing, always checking in with us to see if we needed anything, facilitating and accommodating every one of our requests. The entire day ran smoothly and the food was AMAZING! We had many comments from our wedding guests about how great the food tasted. We were given an executive suite for our wedding night and it was very spacious, comfortable and very clean. We were even treated to a complimentary chilled bottle of champagne in our room. I would definately recommend this venue/hotel to others. It is a very nice setting, very nice atmospher and the customer service is excellent!

Room Tip: Did not see the standard rooms, but the two room executive suite is well worth the extra cost coming...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashley Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review, August 2, 2013
Dear AshleyZ: Thank you for your wonderful comments regarding your recent wedding in our conventon center. We have a fabulous catering staff and they take great pride in making a very special day even more special and as stressless as possible. Thank you again for your comments. Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Glengarry Hotel

Property: BEST WESTERN Glengarry Hotel
Address: 150 Willow St, Truro, Nova Scotia B2N 4Z6, Canada (Formerly BEST WESTERN PLUS Glengarry Hotel)
Phone Number:
Location: Canada > Nova Scotia > Truro
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Truro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Glengarry Hotel 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
We are a 92-room property centrally located in the Hub of Nova Scotia, 40 miles north of the Robert L. Stanfield International Airport. We offer 12,000 sq.ft.of meeting room space - complimentary high speed internet in all guest rooms - King and Queen size beds and 2 room executive suites with private balconies. Indoor/Outdoor Pools. Coffee Shop, Dining Room with daily luncheon buffets/Sherlocks Piano Bar. Close to many major businesses. Friendly helpful staff. ... more   less 
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Also Known As:
Truro Best Western
Best Western Truro
BEST WESTERN Glengarry Hotel Truro, Nova Scotia

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