This is not a hotel! It is more like a very dated Motel! Way over priced for what you get. The sinks water temperature changes when other rooms use the water at the same time. The rooms have had next to no up keep. There are cracks in the floors, holes in the walls and the bathroom door does not shut right. The shower also does not work right. First the water is extremely hot then turns ice cold. I was unable to adjust the temperature due to the fact the knob was broken. I informed the cleaning staff of our issue with the shower and she was very helpful and apologized for the cold shower. She checked the shower and informed the front desk and the owner of the issue. This is when our stay took a turn for the worst. The owner made me feel like a liar and told me there was no issue with the shower and that I don’t know how to use the shower. The fact is the shower was broken! My concern was for future customers. The owner’s customer service was horrible after realizing I checked in online and prepaid for the room. This is when she raised her voice at me and was extremely rude. She basically tried to make me feel like an idiot. She told me she would not credit my room because it was just because I didn’t know how to operate a shower. The fact was the shower knob was broken! Only after I told her I was going to contact the corporate office about her inappropriate customer service and lackluster rooms did she try to help me. By this time it was too late. The damage was done. You could not pay me enough to stay there. I do not recommend this Hotel/Motel. It needs new ownership/management.
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- Also Known As:
- Bracebridge Travelodge Hotel Bracebridge
- Travel Lodge Bracebridge
- Bracebridge Travel Lodge
- Travelodge Bracebridge Muskoka District, Ontario