This is the first bad review I have ever written for Tripadvisor. I made reservations weeks ago for the Sleep Inn in Bracebridge, Ontario, and called the day of arrival to tell them we would be arriving after dinner. Our reservation clearly showed that we had children with us. It also clearly stated that I had booked a Non Smoking room. The hallway and the room reeked of stale smoke - not just from one person smoking perhaps - lots and lots of smoke. It was the only room left we were told. We were told it was a Non Smoking room, but there are NO signs to that effect. The only reason this hotel was fully booked is because there is very little competition and it is on a busy road. My children were very upset about the smell but we were stuck. We tried to open a window but there was no screen. Thankfully the cleaning staff had done a decent job on the room which helped. The towel I used after a shower was falling apart - long threads hanging off of it. We left immediately in the morning skipping the breakfast. The man at the front was pleasant and after our complaints he reduced our bill to the amount I thought was fair. I would have preferred to pay the full amount and stayed in a decent room.
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- Also Known As:
- Sleep Hotel Bracebridge
- Sleep Inn Bracebridge, Muskoka District, Ontario
- Bracebridge Sleep Inn