Touchstone is a resort in a beautiful setting.
Unfortunately, the attitude from the woman on the front desk is unbelievable and the service is awful. I had trouble booking because she indicated she did not have three rooms available and I really felt she could care less whether we booked. So my cottage friends went over and booked a nice two bedroom suite for a two night stay and I cancelled a room at Taboo. When we went to check in (with my friends tagging along) she literally yells "I hope you don't think you are all staying in there". Breakfast arrives as a pretty disgusting box in the fridge because the "breakfast room isn't open when there are not enough people staying at the resort".
After a day out, we came back at 4:00 to find the suite being cleaned. At 8 the next morning, I head to reception (and for a change there was actually someone there-same rude woman) to see if I can extend a checkout from 11 to 11:30. Oh but check out is 10 and she will need 10 minutes to check if someone is coming in the unit. Meanwhile the resort is literally empty in the middle of July.
I went back upstairs and asked the others to checkout by 10 as my son and I headed out for 9 holes of golf.
Next time I'll stay in a place that actually wants my $520 a night.
- Official Description (provided by the hotel):
- Touchstone on Lake Muskoka offers a mix of pristine lake views and elegant sophistication. Whether you choose our well-appointed Main Lodge Suite, private Villa or Cottage you will experience breath taking views of Lake Muskoka in luxurious accommodation.Enjoy the Infinity Pool and other deluxe amenities while taking in the best views in Muskoka. Take part in the recreational opportunities Touchstone has to offer; from boating to golf it is all just outside your doorstep at Touchstone. Enjoy a fabulous meal at our Touchstone Grill or a relaxing treatment in our Spa. Plan your next getaway at Touchstone whether a family holiday, or romantic weekend for two, Touchstone on Lake Muskoka delivers a unique experience. ... more less
- Reservation Options:
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- Also Known As:
- Touchstone On Lake Muskoka Hotel Bracebridge
- Touchstone On Lake Muskoka Bracebridge, Muskoka District, Ontario