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“stay far away, far far away”

New York Restaurant
Ranked #55 of 94 Restaurants in Brockville
Cuisines: Chinese, Seafood, Eastern European, Canadian
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Restaurant details
Good for: Romantic, Local cuisine, Business meetings, Families with children
Dining options: Delivery, Reservations
Reviewed August 18, 2014

The worst Chinese restaurant I have ever visited. The service was horrible and there were very few parties in the place. They had plenty of waitresses. Our waitress was inattentive, slow, and forgetful. We went at 6pm on a Friday and the place was near empty. That should have been a clue. The bathrooms are through a door and down a steep and narrow staircase to the basement. The bathrooms were filthy and had no paper towels or hand driers. Now the food. The egg rolls were practically inedible. They were over fried and the ingredients all stuck together. They used angel hair pasta instead of noodles for the Cantonese chowmein and other lo meins. The beef lomein was dry and tasteless. The other dishes were marginally better. The owner lied to us on check-out declaring that the US dollar vs Canadian dollar exchange was equal, It was not. The Canadian dollar was worth 92 cents in American currency. Avoid this restaurant for so many reasons.

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3  Thank solivita512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (59)
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35 - 39 of 59 reviews

Reviewed August 10, 2014

Great value and good , you will not come away hungry , you will have food to take home , excellent selection .. Canadian food also , it has been in Brockville for a very long time and really a town landmark

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1  Thank DGaronB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

The white tablecloths and red cloth napkins tell you that this business wants you as a customer. The shrimp with mixed vegetables were fresh, but rather bland. The shrimp wrapped in bacon, breaded, and deep-fried were a wee bit salty and rather chewy. In fact, one could not taste the shrimp. The prices are reasonable. I wish that the bathrooms were updated as the wallpaper is peeling, the chipped sinks are so low that they must have been put in when people were much smaller 84 years ago, and the STAIRS down to the bathrooms are STEEP, so the elderly may have trouble. There is free parking on the bricked part of the street nearby if you can find a metal pole on the sidewalk that says that there is complimentary parking for two hours. Watch out; some parking is only for 10/20 minutes. We will try this restaurant again, selecting other entrees.

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Thank scottishvermonter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

I have been eating here for years and always get the same things that I love every time so I can't comment on most of the menu, which I haven't tried. What I order here is the chicken Soo Guy, General Tao chicken, either chicken lo mein or chicken chow mein depending on my mood, fried rice, honey garlic ribs, and sweet and sour chicken balls. The chicken Soo Guy and General Tao chicken here are my favourite that I have ever had. The Soo Guy isn't made the way most others make it, with the chicken fillet covered in a thick, overpowering salty fried batter and then with another light, salty gravy at the side. The breading here is more similar to a chicken fingers breading, light and crunchy, and the gravy is beautiful, dark mushroom gravy. It's delicious. The General Tao chicken is also very unique from what I've had in other Chinese places, they are large chunks of chicken in a barely noticeable but crunchy breading, and the sauce is a medium-spicy ginger-based sauce. If you love the flavour of ginger like I do, you will love their General Tao chicken. Their chicken lo mein and chow mein have a chicken-based brother rather than a brown sauce, which is how I like it. The honey garlic ribs are hit or miss, tasty sauce but are often tough. I don't like sweet and sour chicken balls, so I won't comment on them, but my family seems to like them from here.

You won't be wowed by the service, but its not atrocious either. You will have your order taken and food brought out promptly, but don't expect to be hovered over or visited often, especially since they give you canned drinks and a glass of ice, so there are no refills to watch out for. The decor is nice, lots of reds and dark browns and golds, with Chinese paintings and calligraphy on the walls and little golden Buddhas on the counters. Prices are typical, about $10-11 per plate of food.

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1  Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

I have gone to this restaurant for over 50 years and it has always been good, but no longer live in Brockville so only get to visit a few times each year. A visit to the New York is always one of the highlights for me. In recent years it seems to have lost some favor and there are very few on site patrons anytime I have visited. This would make you wonder about a location but I think it is a lack of contemporary marketing. I have had Chinese food from coast to coast in Canada and the New York Restaurant is still the standard I gauge all the others by. It remains one of the top 2 or 3 Chinese restaurants in the country and at moderate prices. They have unique offerings such as their mini egg rolls. These are so delightful that I will order a dozen pre-meal appetizer with Sweet and Sour sauce. I have found NO Wonton Soup that compares with theirs. Everywhere else it is limp while theirs is great. Sweet and Sour Chicken Balls at so many Chinese restaurants are mostly batter. Theirs are not, they are great. Sometimes you'll find a dish such as Shrimp in Lobster sauce is glunked up with thick gravy. Theirs is a much more pleasing consistency. As some other reviews have mentioned, going down to the washrooms on the narrow stairs is treacherous. They should update these. It would be a shame for this landmark eatery to disappear. More people should divert from the 401 for a direct view of the St. Lawrence River and to take in this culinary opportunity. For those who like things really plain and simple they also have a full range of dishes like a Hot Turkey Sandwich, so you should be able to please everyone.

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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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