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“Good room, poor breakfast”

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Holiday Inn Express Hotel & Suites Brockville
Ranked #2 of 6 Hotels in Brockville
Certificate of Excellence
Reviewed August 28, 2012

Visited here in August 2012 for a family event. The room was pleasant and comfortable, and highway noise didn't intrude unnecessarily to prevent sleep. The breakfast, however, was poorly organized and food trays were left unfilled for significant periods of time. No fruit available and few, if any healthy options available. Best to avoid paying charges for breakfast and simply get food from other local restaurants.

  • Stayed: August 2012, traveled with family
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2  Thank ACanadianguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this reviewResponded September 17, 2012

Dear ACanadianguy,

Thank you for taking the time to leave a review of our property. I am glad that you found our location commendable and room accommodations good enough for your needs. Please accept my sincerest apology for any inconvenience brought by the poor breakfast setup. I appreciate you bringing this matter into our attention as this is our best resource of improving guest services.

Again, thank you for staying with us and taking the time to give feedback. We hope to have the opportunity of hosting you again should your travels bring you back to Brockville.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 - 174 of 216 reviews

Reviewed August 27, 2012

Best place to stay in Brockville! Stayed here for three nights 25-27th August 2012 chose the king suite. Two tv one in living room and one in bedroom, mini fridge, microwave and sink. Was not bothered by the construction underway for the Conference center, still better to choose room off highway. Great breakfast, eggs, bacon or sausages, pancakes etc. Carley at front desk very helpful and always a nice smile. Also took advantage of their pool & spa. Went to rockport aprox15min away, and also went to the casino 30 min from hotel. Enjoyed our stay here highly recommend this hotel.

Room Tip: King suite
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  • Stayed: August 2012, traveled with family
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1  Thank southpamela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

We have stayed in this hotel several times now and we are never disappointed. Large, well lighted, clean rooms with very good WiFi signal. Large clean bathroom with a non slip tub. The free breakfast has a wide variety of good food and the seating is well laid out. Very good location close to the 401, Swiss Chalet, Harvey's, Gas stations, and Tim Hortons.

Stayed: August 2012, traveled as a couple
1  Thank DWGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

I stayed there 2 nights for business in the area, the location was good, right off 401 and close to downtown area. The room was clean, no refrigerator or microwave in my room. Hotel has wifi and provides a continental breakfast. Not pleased with Decaf coffee (my judging on hotels I stay in) very weak, but they did have a variety of items. Elevator 1 was shaky made me nervous each time I rode in it and the treadmill was broke in the fitness center. The fitness center is very small, 1 treadmill, 2 stationary bikes and 1 elliptical machine. I'm a runner so I had to run outdoors around the hotel area. The front desk staff was very friendly and helpful, Tracey, front desk manager was extremely helpful with local restaurants and sites.

Room Tip: Hotel does not have room service or a restaurant but there are some retaurants close by.
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  • Stayed: August 2012, traveled on business
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1  Thank MsMayvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this reviewResponded September 17, 2012

Dear MsMayvee,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. I am delighted to hear you were pleased with your room and our convenient location. We are deeply sorry you found our options options, elevator services and gym facilities less than satisfactory. I understand the inconvenience this caused you. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed August 11, 2012

We had to book a one-night stay here on short notice, and the only rooms left were "king suites." The room turned out not to be an actual suite with multiple rooms, but rather a large king room with a sofa bed and kitchenette. Everything was clean and seemed relatively new, and the front desk staff were very friendly. I felt the price was a bit high for what we got, but otherwise it was a good experience and I would consider staying here again.

  • Stayed: July 2012, traveled as a couple
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1  Thank bimarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

Stayed here with my family while on vacation! It was incredible! Room was spacious and breakfast was fantastic! Great value when you factor in the amenities .... Pool, fitness center, free wifi and the best continental breakfast I've ever had! Front desk staff was very accommodating and friendly! Only place to stay in Brockville!

  • Stayed: July 2012
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1  Thank Travelingfami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2012

Staff were very friendly and competent. Complimentary breakfast was adequate. Room was nice but was slightly surprised it didn't have a mini-fridge. Location is close to Hwy 401 for quick and easy access. Several restaurants within one km travel from hotel. Found price a bit high compared to other cities in ON.

Room Tip: rooms on south side are facing hwy 401 (high traffic roadway)
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  • Stayed: July 2012, traveled as a couple
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1  Thank rjv55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brockville

Address: 7815 Kent Blvd, Brockville, Ontario K6V 6N7, Canada
Phone Number:
Location: Canada > Ontario > Brockville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Brockville
Price Range: $127 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brockville 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express & Suites, Brockville's newest hotel. We feature 80 guest rooms with a wide variety of suites. Each room is equipped with 42" televisions, iron/board, coffee maker, hair dryer, high-speed internet and free local calls. Our suites also include a kitchenette with mini fridge and microwave, as well as a sitting area with a pullout sofa. Hotel amenities include business centre, indoor pool with hot tub, fitness room and guest laundry room. Remember to start your day off right with our complimentary deluxe continental breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Brockville
Holiday Inn Express Hotel & Suites Brockville Ontario

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