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“Parking Space as well as room and room service”
Review of Super 8 Chatham

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Super 8 Chatham
Ranked #8 of 10 Hotels in Chatham
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Parking Space as well as room and room service”
Reviewed February 11, 2014

Excellent parking space and all rooms are properly cleaned and well maintained. The morning breakfast was excellent. The welcome as you enter the hotel was so good and you feel homely. The room are quiet so you can sleep well. Excellent ********************* in everything.

Room Tip: choose whatever you will feel that you are in the lap of heaven.
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kalpesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qaiser S, Guest Relations Manager at Super 8 Chatham, responded to this review, March 1, 2014
Thank you for taking the time to provide feedback on your stay with us at the Super 8 Chatham, Ontario. It is very important to us to make our customers feel comfortable upon arrival. We would like to thank you and I appreciate your words of encouragement and really makes our day.

Guest Relations Manager
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262 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 2, 2014

Absolutely the worst experience we have ever had. I will never come back to a motel like this again in my life. We booked this hotel for a business online through a travel site. We decided the night before that maybe we should get the room a day early because of the weather conditions. Phoned down and asked if this would be possible and was told by a lady that it was no issue.
Three hours later we arrive and receive attitude from a fellow saying there is no record of it. Then more attitude because the business name was used and not personal names for the hotel rooms when they were booked.
Upon entering the rooms we noticed some sort of bodily fluids on the tv, the toilet was cracked, and the heat in the room was blasting (the room was 30 degrees).
The next day we had left for business and when we returned we had noticed that our card no longer worked and that we had to cancel a room due to a fellow business associate's attendance. I spoke to the same fellow about the room key and he gave attitude saying that I had to pay again for the room. He finally issued a working key and then began arguing that if I wanted to cancel that other room I had to call the online company I booked through. It made no sense that while I'm standing in the hotel that I cannot cancel a room. Finally got that sorted out with the booking company, but still had terrible customer services.

There were no signs in the room to hang on your door to let housekeeping know they were not needed, so both mornings they walked into our room without permission.
There was garbage all over the parking lot. The same fellow admitted there is no surveillance in the parking lot so if someone breaks into your vehicle you're out of luck.
The back door to the hotel also shuts down after a certain hour, so you have to walk from the parking lot to the front door to even get back inside.

I would never deal with this place again in my life, it seemed like a good rate but I'd rather pay the extra cash and get the service and the cleanliness we all deserve. Especially when we are paying for it.

Room Tip: go anywhere else!
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AmandaKarl86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qaiser S, Guest Relations Manager at Super 8 Chatham, responded to this review, March 1, 2014
I would like to take this opportunity to apologize for your unpleasant stay at our hotel. Thank you for taking the time to let us know of your situation. I assure you that the matter will be investigated.
Let us clear few things, you made your reservation in your business name and at the time of check-in, you were giving your name, it was not attitude, it was difficult to find your reservation.

Next day, there were two rooms reserved through Booking.com. Your key card did not work next day, because you were told to make all paper work next day morning but you did not pay attention.
Next day at 7:00 PM, you came to front desk that key card is not working and canceling the 2nd room.
Front Desk staff told you to cancel through booking.com because your reservation was through booking.com and you got upset. Your 2nd room was cancelled at 7:00 PM without any penalty to make you happy but we could not make you happy.

Once again, we do apologize for your unpleasant stay and any inconvenience we may have caused you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 23, 2014

A nice place to stay. Very affordable, clean and very nice staff. Always treated great. I've stayed there several times now. Not far from highway 401 and close to restaurants. I would definitely recommend this place to people traveling on a budget.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tallboy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
1 review
Reviewed January 13, 2014

Stayed here last year with family. room was very good . Clean rooms and friendly staff, a very
comfortable stay!!! highly recommend it to everyone who wants a good place to stay in Chatham, ON. keep it up. would definitely stay here again!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chatham

Property: Super 8 Chatham
Address: 25 Michener Rd, Chatham, Chatham-Kent, Ontario N7L 4B8, Canada
Phone Number:
Location: Canada > Ontario > Chatham-Kent > Chatham
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #8 of 10 Hotels in Chatham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Chatham 2*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Hotwire, TripOnline SA, Priceline, Cancelon and HotelQuickly so you can book your Super 8 Chatham reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Super Eight Chatham
Chatham Super 8
Chatham Super Eight
Super 8 Chatham Ontario, Canada

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