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“Don't Stay At the Saxony- Bed Bugs !!”

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Saxony Motel & Restaurant
Ranked #5 of 10 Hotels in Chatham
Certificate of Excellence
Goderich, Ontario
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't Stay At the Saxony- Bed Bugs !!”
1 of 5 bubbles Reviewed July 18, 2011

My husband booked here because the Comfort Inn and others were all full,and we had a family wake and funeral to attend. We stayed in Room 11(eleven). The ad said"recently renovated" so we thought this would be ok. It looked old but clean. I noticed a chemical odor when we entered; I should have checked the bed then; but didn't. Bedding felt clean when we got in bed. When my husband began to put his socks on in the morning he noticed blood on his big toe and many bugs crawling on his legs and floor. We pulled the covers back to find many, many bugs all over and under the pillows we'd slept on ! Plus there were blood spots all over the sheets. We were both shocked and disgusted ! After changing quickly into our funeral clothes my husband went to the office to complain and I looked in the phone book for the Health Unit #. Note* there were bugs in the drawers and phone books. He told the man at the office about the bugs and asked him to come to our room to see them. The man said that he believed my husband but he wouldn't come to our room. My husband said that we shouldn't have to pay for a room like this but received no response. We left quickly and will never return to that motel.

Room Tip: You don't want to stay here; waking up to find bugs and blood spots all over in your bed is not...
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank SusanJ49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hojo_Owner-30917, Owner at Saxony Motel & Restaurant, responded to this review, September 2, 2011
I would like to take this opportunity to apologize for your experience as a guest of our motel.We took your complaint very seriously & have thrown out the old furniture & old matterresses not only in the room you stayed in but in several other rooms as well & replaced it with the new furniture & new decor This review does not justify the effort & the initiative, we have taken to make the reforms& to imply them not only in words but in action.We have a professional pesticide company servicing this property.We hope that you will give us the opportunity to regain your trust in us & we look forward to having you as our guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    31
    35
    13
    6
    6
See reviews for
27
26
4
18
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
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English first
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Additional Information about Saxony Motel & Restaurant

Property: Saxony Motel & Restaurant
Address: 521 Grand Ave E, Chatham, Chatham-Kent, Ontario N7L 3Z2, Canada
Location: Canada > Ontario > Chatham-Kent > Chatham
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #5 of 10 Hotels in Chatham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Saxony Motel & Restaurant 2.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Saxony Motel & Restaurant Chatham, Ontario, Canada

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