All aspects of our stay was fine, except for our arrival. The lady at front desk was friendly, but aloof. She took a while to find our reservation and after she did told us it wasn't ready but gave no indication how long it would be. This really agitated us for two reasons: 1) We arrived at 430PM and had to get dressed for a wedding in town at 6PM (after driving 3.5 hrs to get there), 2) We had guaranteed our room weeks in advance and called several days prior to request that our room be ready for checkin time (4PM) or earlier, to which they said it would be "no problem at all". Well, that didn't happen and we ended up waiting until 515ish for the room to be cleaned. Considering checkout time is 11AM, a 5 hour room turnaround is unacceptable, especially since we booked with BW because it is known for being a brand that delivers consistent service. I'd expect that from a budget motel, but not a Best Western.
Next time I'm in Cobourg, I'll try a B+B or something in the downtown.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Cobourg Inn & Convention Centre is a full service property offering an indoor pool, whirlpool, fitness centre, inhouse restaurant and lounge, business centre and 11 meeting and convention/banquet rooms. We are conveniently locate a 1/4 mi south of highway 401 off exit 472 and offer 87 guest rooms and suites for your business or getaway needs. Our friendly and courteous staff will make you feel at home. ... more less
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- Also Known As:
- Best Western Plus Cobourg Inn & Convention Centre Hotel Cobourg
- Best Western Plus Cobourg Inn And Convention Centre
- Best Western Cobourg
- Cobourg Best Western
- Best Western Plus Cobourg Inn & Convention Centre Ontario