Out with my wife for dinner and a movie, We previously had a good burger there soon after it had opened and thought to try some of the other offerings. It was early enough and we had plenty of time before the movie (lucky). The place was full I think we got the last table (yes the crappy one near the toilets), still we were happy to get a table and as it turned out being near the kitchen was quite informative.
I ordered the pulled pork on a bun with fries, my wife a quarter smoked chicken, sweet potato fries and coleslaw. Feeling hungry I also ordered a side of cornbread for $5.
I was quite interested in what was going on at the serving station, the stainless steel platters they use were stacked on every surface with some part of a meal already applied, there seemed to be an ongoing argument between the wait staff and the kitchen, I couldn’t hear exactly, but the result was a lot of waiving around of order tickets and no movement of food. The place was packed and I watched for 20 minutes as burgers cooled and salad wilted under the heat lamps. When food eventually moved it was soon back, rejected for either wrong side or wrong temperature. I grabbed the attention of the waitress as she was passing and asked after our side of cornbread, I was hungry by now and at least wanted an appetizer. Clearly in a bad mood she paused then snapped that she WAS going to put the cornbread on the side of our entrée and not charge us, but since we were asking for a side she would charge us the $5. I guess you had to be there to appreciate how she burned her own tip.
She marched over to the serving station, got a pair of tongs and dug into a pan under the heat lamps for two small squares of cornbread and dropped them on a steel platter…5 bucks for cornbread that had been drying under the heat lamps all evening. No butter or anything to go with it. Just dry crumbling bread with no butter. Oh and the bottom of the cornbread was burnt.
When she returned we had to ask for a refill of my drink, she ignore that my wife’s drink was just about gone…because by now we had been sitting there for half an hour. Of course drinks were the only thing moving, the table next to us was getting rather surly and people from other tables were walking to the kitchen to ask where the food was. Not good.
Strangely enough our food was some of the first to come out even though we were clearly one of the last to get a table. So here is the food review bit:
On the good side, for my wife there was plentiful sweet potato fries and the coleslaw was great… the quarter chicken was well smaller even than Swiss chalet, it was grey, not smoked, it was tepid and dry. It was only edible with the generous application of one of the table sauces. We did think about sending it back, but given the chaos…we would still be there waiting now.
My pulled port sandwich. The bun was good.
The pork was tasteless I had to smother it in sauce to eat it. My fries were just this side of cold. The steel platters look very chic, but they suck the heat out of the food instantly. My fries were also lacking in body count. Measly, paltry…disappointing.
We finished the food quickly and left. Complaining would have been pointless. It would have stopped us getting to the movie (silver linings playbook, quite good).
I do however believe to not post this review would be a disservice. They need to sort the chaos in the kitchen, watch for slipping standards with the food or frankly they won’t last the long gap between ski seasons. I will only go back when I hear good things; there are too many other restaurants to risk a bad meal.
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