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“Wouldn't spend my own money”
Review of Cranberry Resort

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Cranberry Resort
Ranked #5 of 11 Hotels in Collingwood
Reviewed March 7, 2014 via mobile

Thank god we got the accommodations for free from a family friend because if we spent our own money, I would be asking for a refund. Rooms are very outdated, housekeeping is poorly done (cobwebs and dirt everywhere), our room wasn't ready upon checkin for almost 2 hours later and front desk didn't seem to care at all. Stay away unless its free.

Stayed: February 2014, traveled as a couple
1  Thank Traveller8465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alannah I, Front Office Manager at Cranberry Resort, responded to this reviewResponded March 18, 2014

Thank you for your candid review of the The Cranberry Golf Resort. We certainly apologize that the cleanliness of the room wasn't up to standards and that the room wasn't available on time. Many rooms on site are in the early process of renovation. We truly hope that you reconsider and return again in the future so that we can provide you with the wonderful service that we pride ourselves on and that you should have received on your first stay.

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Reviewed March 3, 2014

I would NOT recommend this place! The hallway carpet was full of crap and looked like it hadn't be vacuumed for several weeks. Threads were hanging off the old carpet stairs. Everything looked poorly maintained. When we walked into our room, we were welcomed by scratched furniture that looked like it had been threw a war zone. Everything was very very dated and not looked after. Our bed had a large gob of hair in it. Do I have to go on? Oh and we could hear noise from everyone walking by. Not a very restful place. I don't expect much, but I do expect cleanliness from a hotel...especially one called a "resort". Don't stay here.

  • Stayed: March 2014, traveled as a couple
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2  Thank girly g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alannah I, Front Office Manager at Cranberry Resort, responded to this reviewResponded March 18, 2014

Your feedback about The Cranberry Golf Resort hotel is appreciated. We are in the process of renovating our hotel and a couple of the upgrades will be new furniture and sound proofing. It is very upsetting to hear that this was your impression of our property and we would like to assure future guests that the cleanliness of our property is among our highest concerns.

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Reviewed March 3, 2014

We got the package at the wine show, which cost $90 for 2 nights plus spa voucher and 2 for 1 dinner voucher. and then I read the previous review about this hotel and felt quite anxious about our visit.
The first impression at the lobby was not bad, there are a few staff there, and in no time we got check in and got our room which is on the ground floor!! (yea, there is no elevator so if you have a lot of luggages ask for the ground floor start with 2xx. as 1xx is at the basement!! in advance!!)
all the rooms on this floor i think are all connecting room, so if you book more than 2 rooms which is good. our room was ok. no major problem. There is no fridge or phone in the room, so we use ice bucket for cooling our wine and some food. WIFI works fine in the room as well. We slept well on the bed but i think the double bed might be too small for 2 big adults! so just be aware of it. and it is right the wall is thin so you can hear noises from the hall or washroom somewhere...
Since we are at the main lodge, and ground floor, it is really convenient to go to pool and hot tub. during our stay there were a lot of kids, but during dinner time it got quiet, so if you don't want kids' company, go after 7pm
we went to Memories(the restaurant) for dinner for 2 nights as we have meal vouchers. and was advised by previous comments, so we asked receptionist to book the table for us, and the last rsvn is 9pm. food is pretty good, we only order main course, and the steak was very good to our liking, lamb is good but not the sauce. seafood fettucini is good with nice portion of seafood. lobster gnnchi is just ok.
On friday and sat. nights there are live music at the lounge! we listened to canadian idol runner up Drew Wright on friday night and he was awesome!!
On Sat we snowshoes at the resort, and it was a nice workout
overall our stay at the resort was better than we expected.
and i heard that they will upgrade the rooms in the next few months! so might be worth the wait?!

Room Tip: if in the main lodge, and don't want to walk up choose room start with 2xx. as 1xx is at the bas...
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  • Stayed: February 2014, traveled as a couple
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1  Thank sunshinelpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alannah I, Front Office Manager at Cranberry Resort, responded to this reviewResponded March 18, 2014

Thank you for choosing to stay with us at The Cranberry Golf Resort and for taking the time to review our property. We are delighted that our front desk staff was able to get you into your room quickly and efficiently and that you enjoyed your experience with us. One of the many upgrades we will be doing in the next few months will be changing all beds in the hotel to queens, We hope to have a chance to try them out on your next trip to Collingwood, Ont.

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Reviewed March 3, 2014

This is not a nice place to stay! Old and dated. If you are looking for a nice place don't stay here!
I would not consider this to be a "resort" It's an old Motel type place that they are calling a resort. I have stayed in many resorts and hotel and this is one of the worst! Couldn't pay me to return!
I would stay if it was free!

  • Stayed: November 2013, traveled with friends
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2  Thank Kwray23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alannah I, Front Office Manager at Cranberry Resort, responded to this reviewResponded March 18, 2014

We are very sorry that elements of your stay fell short of your expectations, as you may see on other responses we have plans to renovate our hotel. We assure you that each of the issues raised will be explored and resolved.

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Reviewed March 3, 2014

Good hotel, clean, had everything we needed. Was in good proximity to amenities. Pool needs to be painted to give it a fresh look, the black stains remind me of black mold. rooms could be updated and freshened up, over all we were not at the hotel much and got a great deal from a friend so we were ok with what we got but had I paid full price I would have been disappointed.

  • Stayed: February 2014, traveled with friends
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1  Thank tina g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014 via mobile

This is a tired no-tell motel. Had read the reviews on here and we were scared of what would happen.

Told lady at counter that we were not comfortable staying here based on all the bad reviews. She offered to show us a room. It was on the first floor near pool and you could smell the pool.

She mentioned that for an extra $60 we could upgrade to the Livingwaters location. Ummmmmmm, if ur trying to sell a $30,000 timeshare why not put people into a nice place???????

We asked about other options and she put us up stairs In a redone room. It had new ceramic tile in the entrance and new paint on the walls. In fact they just painted over the wallpaper and any repairs made to it. I have posted a pic of it

On the bathroom door was something red/brown that looked like blood. Do they not look when they clean???? I posted a pic as well. A pig with lipstick comes to mind

Staff was very friendly but the bad reviews are consistent with what we had.

Stayed: February 2014, traveled as a couple
1  Thank dan459us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

My son and I stayed here while we went to Blue Mountain for a skiing trip. When we arrived, there was nobody in sight at the front desk. We had to wait almost 5 minutes for someone to show up. Immediately when we started walking down the hall to our room we noticed that the decor was old and in need of an upgrade. The swimming pool had a crack in the bottom and a large brown stain. The room was tidy but did not smell clean. It had that old carpet smell. I'm sure this was a very nice hotel in it's day but as I said, it needs alot of updating/upgrading.

  • Stayed: February 2014, traveled with family
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alannah I, Front Office Manager at Cranberry Resort, responded to this reviewResponded February 27, 2014

From the management team we would like to apologise for the issues that you and your family encountered during your stay at the Cranberry Resort. We work with our staff to make sure that the first impression that the guests receives is a great one and I am sorry to hear that no one was at the front desk to greet you upon your arrival.

We take our guest comments and reviews and use them to improve our service as well as what we have to offer at the resort.

Within the next month we are going to be working on upgrading our main hotel rooms and would love it if you would come and stay in the near future to see the improvements that we have made.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cranberry Resort

Address: 19 Keith Ave | Highway 26 West, Collingwood, Ontario L9Y 4T9, Canada
Location: Canada > Ontario > Collingwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Collingwood
Price Range: $102 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cranberry Resort 3*
Number of rooms: 181
Official Description (provided by the hotel):
Cranberry Resort, set against the panoramic backdrop of Blue Mountain and the beautiful waters of Georgian Bay, is a world-renowned, 750 acre year-round vacation destination. At the Cranberry Resort, you can experience an expansive 18-hole golf course, full-service marina, fine dining, a luxurious spa and a wide range of outdoor and indoor fun the whole family can take part in. Cranberry Resort is a 4-season vacation paradise! ... more   less 
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Also Known As:
Cranberry Hotel Collingwood
Cranberry Resort Collingwood, Ontario

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