After spending countless times at the Deerhurst Resort, we decided to try the Cranberry.....WHAT A MISTAKE....stay away from this place. Check in was set for 4pm....we arrived at 7pm....room was neither ready or clean. There resolution was to have me and my wife stay elsewhere on the resort somewhere on the 6th floor (no elevators) which was a dump after we looked at it first, at no point were they willing to charge us less for the room considering we had booked a condo in the waterfront condo complex which was costing us about 200.00 a night. After some yelling on my part, they finally agreed to clean the room (how novel)...which took over an hour. Eventually we were told that our room was ready, when arriving, we encountered a construction work zone with live wires hanging out from the wall, dust, noise, nausiating fumes and an elevator which did not work. The employees here are rude, not experienced, uneducated, poorly trained, lazy and just ignorant. My key to my condo had to be reset 3 times over a three day period....no one ever answers the reception phone....pool is dirty....and it takes for ever to resolve an issue....stay away from this place and spend your money at a resort like Deerhurst where they know how to run a resort.
- Official Description (provided by the hotel):
- Cranberry Resort, set against the panoramic backdrop of Blue Mountain and the beautiful waters of Georgian Bay, is a world-renowned, 750 acre year-round vacation destination. At the Cranberry Resort, you can experience an expansive 18-hole golf course, full-service marina, fine dining, a luxurious spa and a wide range of outdoor and indoor fun the whole family can take part in. Cranberry Resort is a 4-season vacation paradise! ... more less
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- Also Known As:
- Cranberry Hotel Collingwood
- Cranberry Resort Collingwood, Ontario