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“Collingwood Stay”

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Comfort Inn & Suites
Ranked #3 of 11 Hotels in Collingwood
Reviewed November 12, 2012

Comfortable hotel, 5 min. drive to the Blue Mountain Resort area. Good rates. Complimentary breakfast. Pool area is very comfortable with chairs and lounges. Outdoor terrace by the pool also. Nice rooms. Friendly staff - knowledgable about the area.

  • Stayed: July 2012, traveled as a couple
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Thank Neal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 - 244 of 324 reviews

Reviewed November 7, 2012

Was at this hotel in August 2010, the room was dusty, toilets were not cleaned and overall housekeeping was terrible, on Day 2 of our trip we had to make our own beds and get our own clean towels. Upon check-out, the Manager gave us a free night which we just used November 3rd, 2012. They gave us a regular room, we were supposed to have a suite, we complained, got a Suite. Everything was fine until we rolled the beds down at night to go to sleep only to find an assortment of hair and lint in the bedsheets, here we go again, switching rooms at 10:00 p.m. with a 9 year old.... The smell of air freshner overruns the entire building so those with sensitivity to smell should beware, we will NEVER go back.

  • Stayed: November 2012, traveled with family
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Thank Vince C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

This is a property that was a Best Western for many years before changing brands. The door to our room was an old metal type obviously painted by someone who used a roller, not well, and slopped paint over the surrounding trim and edges of the peep hole. Seeing that was the tip-off that the rest of the room was likely to be worn around the edges, and we were correct. Cleanliness of the room was okay. Very small cramped bathroom. Front desk staff was helpful. Very good breakfast selection was the main redeeming factor of this one night stay. Bill came to $123.17 Cnd. Went across the street to the Days Inn the next night which was nearly the same price, but at least 10 times nicer and newer.

  • Stayed: September 2012, traveled as a couple
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1  Thank GreatLakesMariner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded October 23, 2012

Dear GreatLakesMariner,

Thank you for your feedback and choosing our hotel. I am pleased you enjoyed the breakfast and found our staff to be friendly. I apologize you were not fully satisfied with the condition of our property and rooms.We welcome any opportunity to improve. We would hope that you would give us another chance to meet your expectations next time and to provide you with a wonderful experience.

Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

The rooms were very clean and comfortable breakfast was plentiful. although the breakfast area was small there were tables and couches around the other side. Not a bid deal. Front desk staff was super friendly. we informed the lady at the desk upon check out that there were 2 bulbs burnt out in the bathroom she apologized perfusely and was upset that we didn't call the desk when we noticed the issue. said she would have sent maitenance right away. We got to the room really late at night after a day out so we weren;t really concerned but it was nice to know that they would have fixed such a small issue right away.

  • Stayed: September 2012, traveled with friends
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Thank justyna5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

Stayed there for one night on labor day weekend. This hotel has a good location with walking distance to many restaurants and shops. But the building is very old and most importantly it lacks cleaning and maitenance. It has very small breakfast area. And the worst thing is it's short staffed. Only one lady serving breakfast for hundreds of people - had to wait in the line for a long time and then found out that there's no coffee, no milk, no yogurt..... Won't choose this hotel next time.

  • Stayed: September 2012, traveled with family
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Thank Mike X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

We stayed at this hotel for one night, just a place to crash after hiking the Bruce Trail and nearby caves. It was clean and comfortable, with extremely helpful front desk staff and free breakfast. Central location was great for our needs. We found the hallway noise... well, noisy. Go early for breakfast, if you can--this area becomes jam packed rather quickly. All in all, we would stay here again while in Collingwood.

  • Stayed: August 2012, traveled as a couple
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1  Thank DiDart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

I've booked two queen size rooms for 6 girls (40-70 years old) in Collingwood. Hotel has a good location. Beds were comfy and room pretty good, just needed a little bit more cleaning. Everywhere a lot of dust. We had problem with the toilet and nonone was able to deal with it over our stay. It was disapointing because we had to use main floor toilet. And what we hear it was just sorry...
Breakfest was good, I wish it would be more selection of the fruit. We went to the Scandinavian Spa and Blue mountain village and of course caves and Wasaga Beach.

  • Stayed: August 2012, traveled with friends
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1  Thank ewunia35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded September 17, 2012

Dear ewunia35,

Thank you for your feedback. We are glad you liked the location of our hotel as well as your room accommodations and beds. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry the bathroom conditions and cleanliness of the room were unacceptable during your stay. I sincerely apologize for the inconvenience you have experienced. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 4 Balsam St, Collingwood, Ontario L9Y 3J4, Canada (Formerly Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain)
Phone Number:
Location: Canada > Ontario > Collingwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Collingwood
Price Range: $78 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Welcome to the Comfort Inn Hotel & Suites. We are a smoke free property. Our hotel features Complimentary Deluxe Express Start Breakfast. Enjoy our heated indoor pool, FREE high-speed Internet connection. Access to walking trails such as The Georgian Trail, Bruce Trail, Niagara Escarpment and Scenic Caves. The Comfort Inn & Suites in Collingwood is conveniently located 10 minutes from Wasaga Beach the world's longest freshwater beach, Le Scandinave Spa, and only minutes away from the Village at Blue Mountain where you can experience the unique atmosphere year round. We are close to industries including Pilkington Glass, Zellers, Home Depot, Rona, WalMart, Loblaws and Zehrs Markets. Our large parking lot has room for RVs or trailers. WE ARE 100% SMOKE FREE. The Comfort Inn & Suites is two stories with an elevator and an indoor heated pool. A credit card is required upon arrival with photo identification. The cardholder must be 18 years of age and reside in the registered room. Cash or cheques will not be accepted as deposits or as an alternative to a credit card. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Collingwood - Blue Mountain
Holiday Inn Express Collingwood
Holiday Inn Collingwood
Collingwood Holiday Inn
Comfort Inn & Suites Collingwood, Ontario

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