I have stayed in all the different styles of rooms at the Blue Mountain. The Inn is older, but it is what it is - a hotel room. It's amenities are fair - there's a swimming pool onsite, a nice restaurant, daily maid service, etc. The Villas are much more upscale, some units being just rooms and some being bachelor suites. The amenities here are better - pool, daily maid service, the village with boutique stores and restaurants just steps from your room. The accomodation this time, however were condos on the slopes. They were old. The carpets were ripped and the paint was peeling. Although the bare neccessities were provided (pots, glasses, cutlery), there was little else. There were no paper towels, no coffee filters, no coffee for that matter! When I tried to phone to get some I found the phone in the kitchen didn't work. I tried to call from the bedroom phone, but was put on hold for longer than it was worth. I went to Starbucks instead. There was no pool connected to the condos; you had to walk over to the village to use theirs. There was no ice or pop machine. No games room. Nothing. Then there were the charges: Everything cost money: Local and long distance calls, the internet, even the BBQ. Then last, but absolutely not least was the attitude of the staff (not just on this stay, either, but this time was the worst). I think they are sent for mandatory appathy lessons. Their attitude was so crappy when I complained about several things (both about the room and more importantly about mistakes on my bill). They didn't offer me any compensation for my trouble such as a coupon for the restaurant or % off my next stay, etc. You would think a regular customer would have been treated better. Well, I'm no longer a regular customer. I'm heading for the nearest Holiday Inn for my next stay.
- Official Description (provided by the hotel):
- For your next vacation, spend it in one of our Blue Mountain Chalets. If you are looking for a spacious chalet that is comfortable and well appointed, then you have come to the right place. Our beautiful chalets have everything you need. You will easily be able to find a chalet that is steps away from Ontario's largest ski resort! The best thing about the Geogrian Bay area is the endless list of exciting activities available. No matter what season it is, there are always fun and adventurous thing to do. Each chalet presents a home-away-from-home feeling where your family can enjoy the holidays in a friendly and welcoming atmosphere. ... more less
- Also Known As:
- Blue Mountain Chalets Hotel Collingwood
- Blue Mountain Chalets Collingwood, Ontario