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“Cold Reception, Terrible Service, Run Down”

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Quality Inn & Suites
Ranked #1 of 1 Hotels in Hawkesbury
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Cold Reception, Terrible Service, Run Down”
Reviewed February 27, 2011

We arrived this evening with four more nights in our future and I am dreading it. Previous to this hotel I have yet to meet snottier staff. This place is terribly run down. The restaurant is apparently under renovation, I think it's closed because it was no longer profitable, however, its website states otherwise. I would like to finish this review with a warning, the staff are the worst part of this hotel if given the option I would drive a little further and stay in another town.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tamaram17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
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English first
Velden am Woerthersee, Austria
Level Contributor
139 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed November 5, 2010

The receptionist claimed she had started working here recently and it took about 20 minutes until I was checked in. I had a room on the ground floor towards the main road. Windows could not be opened what I found annoying. The room was fairly large but the furniture is in dire need of modernisation. I have definitely seen cleaner places. Breakfast was included in the rate, but very basic and rather low quality. Not a recommendation, but choice appeared to be limited in the area if you travel late in the night.

  • Stayed September 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alpenbewohner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, February 11, 2011
Thank you for taking the time to complete the survey following your visit to the Best Western L'Heritage.I am disappointed we failed to handle all your requirements in a sastifactory manner and I appreciate your constructive critique of our performance and dated place.
I am please to announce that we are upgraded all our rooms with new carpet, flat screen TV and fresh new paint for a start. If everything goes well all the room would be remodling for the summer of 2011..We look forward and hope you will stay with us at Best Western Plus L'Heritage the next time you are in the area. Thanks Madeleine Front Office Manager
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Travelers are raving about these Hawkesbury hotels

Stratford, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 1, 2010

We booked a one night stay several months in advance with a request for a ground floor room (there was no elevator that I could see). We are seniors. Upon arrival we were told that there were no ground floor rooms available. We had to drag our luggage up a big staircase to the room. The halls were hot and very stuffy. There was enough "room freshener" in the halls to gag me. The first room was smothering hot and the air conditioner didn't work. We were transferred to another room but it did not have a king size bed like we had reserved. We had an early morning check out but there was not a person at the desk like we were told there would be. We got locked out of the facility when we loaded our car and then had to call to wake up someone to let us back in and check us out. Not impressive as we had advised them we needed to leave early. The room was ok but "never again"!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank downhomer53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, February 11, 2011
Thank you for your cooperation in taking the time to complete the comment card following your visit to the Best Western L'Heritage in Hawkesbury. I am disappointed we failed to handle all of your special requirements. Your observations have aided us in locating areas of our service needing improvement. I can assure you we will do eveything we can to make your stay a comfortable and happy one on your next visit in the area. Thanks Madeleine Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Japan
1 review
Reviewed February 23, 2010

This hotel gave me all that I was looking for...comfort,clean room and professional staff.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IgorIgor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawson Creek, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 25, 2007

Rooms are dated and in need of a thorough cleaning. My parents wanted a non smoking room but only a smoking was available so they took it. To try to freshen up the room they were going to use the air conditioner but there was cigarette butts in it. They do have one of the very best restaurants we have ever eaten in though. The chef is a true professional. Breakfast is very cheap as well. Stop for the food it's worth it.

  • Stayed September 2007, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank dawsontraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 1575 Tupper St, Hawkesbury, Ontario K6A 3T5, Canada (Formerly BEST WESTERN PLUS L'Heritage)
Phone Number:
Location: Canada > Ontario > Hawkesbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hawkesbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites. Each room is fully equipped with cable satellite television and high speed and wireless Internet access. Business guests staying at this Ontario hotel will appreciate the business services and meeting banquet facilities. Located less than 15 kilometers from the Hawkesbury Sports Complex, The Ottawa River and the Golden Anchor Arena. This Ontario hotel is ideal for the outdoor sportsman offering easy access to a variety of outdoor activities including golfing, curling, fishing, boating, swimming, biking and rafting. ... more   less 
Reservation Options:
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Also Known As:
Best Western Hawkesbury
Hawkesbury Best Western
Quality Inn & Suites Hawkesbury, Ontario

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