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“Convenient location” 3 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #1 of 1 Hotels in Hawkesbury
Rotterdam, The Netherlands
Level Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Convenient location”
3 of 5 bubbles Reviewed November 1, 2011

The hotel is very conveniently located near the highway, but keep in mind you will need a car to go out for a drink or a bite to eat, especially at dark (the roadsides are unsafe for walking).

Staff was not particularly friendly, breakfast is very unimpressive (if I would have eaten the entire donut I'd still be chewing on it now, 5 weeks later).

The room was large but had an unpleasant, musty smell to it.

Would not return.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mistaya71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, November 14, 2011
Dear guest,

Thank you for taking the time out of your busy schedule to write a review. We appreciate and hope you will stay with us at the Best Western Plus the next time you are in Hawkesbury.We look forward to your return and will make sure your stay will be a pleasant one.

Madeleine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

97 reviews from our community

Traveler rating
    32
    26
    15
    14
    10
See reviews for
25
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28
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 27, 2011

I arrived late evening after a long day of driving and was grateful for the hotel's convenient location near the highway. Check-in was smooth, efficient and the rooms were comely and inviting. The staff were eager and courteous, a refreshing change from other hotels i've been to. My only regret was that I could not spend a few more days here... Although I was on business I wouldn't mind spending some leisure time here in Hawkesbury with my family sometime soon!

  • Stayed July 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lorenz0_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, November 14, 2011
Dear guest,

Thank you for taking the time to write a review for the hotel. I am oassing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.

Madeleine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

We stayed at the Best Western in Hawkesbury a few years back. This time, we have seen a major difference. The staff were very welcoming and it looks like the hotel has gone through a renovation. Our rooms were very clean and looked brand new. I would recommend this hotel to anyone looking for a quiet, comfortable and enjoyable stay.

  • Stayed July 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Johnny_S221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, November 14, 2011
Dear guest,

Thank you for your cooperationin taking the time to complete our comment review following your visit to the Best WesternPlus L'Heritage. We appreciate your patronage and hope you will stay with us on your next stay in Hawkesbury.

Madeleine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2011

We drove all night and were very tired, exausted. We stop at the hotel late that night. We asked for accomodations for 3 people. We booked a two double beds non smoking. The greeding of the clerk was extra. She made us feel like home. When I walked through the hallway my nephew made a comment about the smell. It smell very fresh. I open the door of my room and what a surprise. It has been a long long time that I've seen a room as clean as this one. It smell fresh, clean, new paint, new bed sheets, new mattress. They are refreshing the full hotel. It was very comforting. I slept like a baby. On my check out the lady at the front desk was smiling and greed us like very important person. It felt good. Thanks to all of you for our stay.

Room Tip: Freshning up the entirely hotel . Must see
See more room tips
  • Stayed April 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stagg_olive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, November 14, 2011
Dear guest,

Your comments on our hotel were most generous and shall be passed on to all our staff members. Thank you and hope you will stay with us the next time.

Madeleine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 27, 2011

We arrived this evening with four more nights in our future and I am dreading it. Previous to this hotel I have yet to meet snottier staff. This place is terribly run down. The restaurant is apparently under renovation, I think it's closed because it was no longer profitable, however, its website states otherwise. I would like to finish this review with a warning, the staff are the worst part of this hotel if given the option I would drive a little further and stay in another town.

  • Stayed February 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tamaram17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hawkesbury hotels

Velden am Woerthersee, Austria
Level Contributor
139 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 bubbles Reviewed November 5, 2010

The receptionist claimed she had started working here recently and it took about 20 minutes until I was checked in. I had a room on the ground floor towards the main road. Windows could not be opened what I found annoying. The room was fairly large but the furniture is in dire need of modernisation. I have definitely seen cleaner places. Breakfast was included in the rate, but very basic and rather low quality. Not a recommendation, but choice appeared to be limited in the area if you travel late in the night.

  • Stayed September 2010, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank alpenbewohner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, February 11, 2011
Thank you for taking the time to complete the survey following your visit to the Best Western L'Heritage.I am disappointed we failed to handle all your requirements in a sastifactory manner and I appreciate your constructive critique of our performance and dated place.
I am please to announce that we are upgraded all our rooms with new carpet, flat screen TV and fresh new paint for a start. If everything goes well all the room would be remodling for the summer of 2011..We look forward and hope you will stay with us at Best Western Plus L'Heritage the next time you are in the area. Thanks Madeleine Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed July 1, 2010

We booked a one night stay several months in advance with a request for a ground floor room (there was no elevator that I could see). We are seniors. Upon arrival we were told that there were no ground floor rooms available. We had to drag our luggage up a big staircase to the room. The halls were hot and very stuffy. There was enough "room freshener" in the halls to gag me. The first room was smothering hot and the air conditioner didn't work. We were transferred to another room but it did not have a king size bed like we had reserved. We had an early morning check out but there was not a person at the desk like we were told there would be. We got locked out of the facility when we loaded our car and then had to call to wake up someone to let us back in and check us out. Not impressive as we had advised them we needed to leave early. The room was ok but "never again"!

  • Stayed June 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank downhomer53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP_LHERITAGE, Front Office Manager at Quality Inn & Suites, responded to this review, February 11, 2011
Thank you for your cooperation in taking the time to complete the comment card following your visit to the Best Western L'Heritage in Hawkesbury. I am disappointed we failed to handle all of your special requirements. Your observations have aided us in locating areas of our service needing improvement. I can assure you we will do eveything we can to make your stay a comfortable and happy one on your next visit in the area. Thanks Madeleine Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 1575 Tupper Street, Hawkesbury, Ontario K6A 3T5, Canada (Formerly BEST WESTERN PLUS L'Heritage)
Phone Number:
Location: Canada > Ontario > Hawkesbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hawkesbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites. Each room is fully equipped with cable satellite television and high speed and wireless Internet access. Business guests staying at this Ontario hotel will appreciate the business services and meeting banquet facilities. Located less than 15 kilometers from the Hawkesbury Sports Complex, The Ottawa River and the Golden Anchor Arena. This Ontario hotel is ideal for the outdoor sportsman offering easy access to a variety of outdoor activities including golfing, curling, fishing, boating, swimming, biking and rafting. ... more   less 
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Also Known As:
Best Western Hawkesbury
Hawkesbury Best Western
Quality Inn & Suites Hawkesbury, Ontario

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