Stopped in with the family for a quick meal. First thing we notice on the table is a tent card advertising a wing and beer deal.
I decide to order that and the waiter quickly tells me that the promotion is only valid during hockey games. I then ask why it is on the table only to be told it states that on the card. I accept this and order a drink. Upon further glance at the promotion card I notice there is nothing stating any conditions to the offer. I show this to the waiter purely out of principal and he agrees that I should be able to order it but his manager would not allow it. I tell him that he should tell his manager he has a unhappy customer.
A few minutes go by and I am visited by an obviously annoyed "manager" she proceeded to explain to me again the promotion is only valid during hockey games and that she will give me the deal since I am upset but will not do it again. I simply say that if there are conditions on an advertised promotion those conditions should be advertised as well.
We proceed to order or meals. My wings come out quickly they were over cooked and bland. We then waited a very long time for our mains which were just a couple of sandwiches. Our server was a pleasant younger guy who seemed to be the only server covering both the bar and the dinning room. I felt bad for him as he was trying hard and wanted to take care of the whole promotion issue but was obviously not permitted to make those decisions. On a humourous side note after the whole argument over the wings I happy to glance up at the tv and guess what was playing. A hockey game. The manager was so determined to set us straight she did not even think to notice that the one thing she was saying had to be on for the promotion to be valid was actually on. Anyways I digress.
Food was dropped off by the annoyed manager who was still shooting me daggers for having the nerve to question her.
I had the pulled pork sandwich and found it to be quite tasty and I enjoyed it. My wife had the smoked meat and she also enjoyed hers.
So in short food not bad managment horrendous. Had the server been empowered to make a
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