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silgoville
toronto

Great weekend getaway

5.0 of 5 bubblesReviewed Nov 4, 2017
For a relaxing and revitalizing weekend it’s rhe place to go. All couples should take some time away and do this. It’s all so great for group away and family as well. In the summer the kids will love it.
Date of stay: October 2017
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JHamiltonGM, General Manager at Deerhurst Resort, responded to this review
Responded Nov 6, 2017
Hello silgoville,
We appreciate your glowing 5 star review.
Hope to see you again real soon!
Sincerely,
Jesse Hamilton, General Manager


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 2, 2017

I attended a conference there on October 27. I found much to enjoy but because my room was far from the main building, felt rushed getting to my meetings and even taking advantage of a lovely large pool. There was a shuttle available but calling it and getting it there just adds a few more minutes to every activity. From a convention attendees's point of view, the facilities were clean and the food was delicious. The interior decor of the main building is nice to start but immensely enhanced by a wall-to-wall display of landscape paintings for sale. Much of it is impressionistic scenes of fall colours which brightens what might otherwise be dark hallways.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 688alexisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JHamiltonGM, General Manager at Deerhurst Resort, responded to this reviewResponded November 3, 2017

Dear 688alexisy. I am pleased to read that you enjoyed your stay with us. We hope that you will return when you have more time to enjoy all the resort has to offer - maybe this winter? The winter season offers an equally vibrant natural setting. We do recommend you set time aside to enjoy a snowshoe or cross country ski adventure followed by a Shizen Spa Moment and Wine & Tapas in our Compass Restaurant!
Until then,
Jesse Hamilton, General Manager

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Reviewed November 1, 2017

Would've liked to be in the main building so that we could've been closer to everybody that was in the wedding considering we were in the wedding party we had to walk 18 minutes from our building to the main building in the rain in heels and dresses it would've been nice to be in the main building so we could enjoy that and and amities that you had to offer unfortunately the wedding

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank amandahV8807QY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JHamiltonGM, General Manager at Deerhurst Resort, responded to this reviewResponded November 2, 2017

Dear amandahV8807QY,
We agree Muskoka and Deerhurst are beautiful. I am sorry to read that we were unable to accommodate you in your preferred guestroom location. Based on your fondness of our setting, I do hope that we will have another chance to welcome you back.
Best regards,
Jesse Hamilton, General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2017

I booked a one night stay for my Mother and I at Deerhurst because we both used to work there, 30 years ago, when it was a quaint inn, the people were friendly, and it was lovely.

My Mother is less critical, but as a travel consultant (and one who's stayed in MANY hotels around the world, from 3 star to 5+ star), I feel it's my duty to share my opinion of our stay at Deerhurst this past weekend.

From the start, I was disappointed, but hoped things would improve. The check-in agent, though professional, was impersonal, and we had no offer of, "Can I get someone to help you with your bags?" I had my hands full, and my Mother is a senior citizen, so although we could manage without help, the proper thing to do would have been to OFFER us help.

Upon getting into our room (which had wall to wall carpeting...old and stained carpeting—so gross!), there was no welcome of any sort. No fruit basket or possibly pastries, or maybe a small bottle of wine. Not even a note from someone, perhaps the Manager, General Manager, SOMEONE, welcoming us to their hotel.

There was no amenity kit in the washroom. Yes, there's a shampoo and conditioner and gel dispenser in the shower, but nothing else. Other hotels I've stayed at which are 4 star like Deerhurst, have included not only small bottles of shampoo and conditioner, but also lotion, a toothbrush and mini toothpaste, shoe-shine kit, mini sewing kit, comb, razor, etc.

The towels are old and need to be replaced.

The water in the tub smells like lake water.

Our room was on the ground floor near the lobby in the Main Building and so all the music and noise of other guests kept me awake most of the night.

There was a Keurig machine in the room but I'm not sure how we were expected to make coffee....with NO WATER!

The minifridge was empty. Other four-star hotels include water, beer, juice in their minifridge.

Upon check-out, again, no questions such as, "Good morning Ladies, how was your stay with us last night?" "Can I get someone to help you carry out your bags?"

The only good thing was the bed. The bed was excellent, as were the pillows and bedding.

I'd like to make it clear: I am not a "princess"....not high maintenance at all....I'd be perfectly fine with any of the above if I had stayed at a lower-starred, lower-priced property. But for $300/night, I expected more.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank C9568RQelizabethl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JHamiltonGM, General Manager at Deerhurst Resort, responded to this reviewResponded November 2, 2017

Dear C9568RQelizabethl. I am sorry to read that you were disappointed with your stay and appreciate the time you have taken to share you feedback as we continue to monitor our customers' thoughts, comments and feedback in order to adjust our operations, invest in the property and communication. We hope that you will plan a return trip soon and ask that you contact us directly, so that we can personally speak to you, as our goal is to ensure everyone has an enjoyable stay.
Sincerely,
Jesse Hamilton, General Manager

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Reviewed November 1, 2017

A timeless place in nature. Growth is always present. Why not share this piece of earth with others. I love coming back. I wish I could return and work on the front desk. The days I worked at Deerhurst were some of the happiest times ever.

Date of stay: October 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank katewZ4695IM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JHamiltonGM, General Manager at Deerhurst Resort, responded to this reviewResponded November 2, 2017

Hello katewZ4695IM. We appreciate your glowing review and glad you enjoyed your return visit to our resort. We look forward to welcoming you back again to play or work!!
Sincerely,
Jesse Hamilton
General Manager

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Reviewed October 31, 2017

Had a great stay. I will definitely come back again both with and without kids. So many activities both indoor and out. Relaxing onsite spa! And Beautiful Muskoka Scenery.
The room could use more than just 1 bathroom counter mirror, but that’s a minor detail compared to the Great Value & Great time spent there!
I will be back!

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sarahl_cip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JHamiltonGM, General Manager at Deerhurst Resort, responded to this reviewResponded November 1, 2017

Thank you for taking the time to review our property sarahl_cip. We are fortunate to be located in the heart of Muskoka with breathtaking views all around. We are pleased that you had a great stay with us. Please come back and visit us again soon.
Sincerely,
Jesse Hamilton, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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