I booked a one night stay for my Mother and I at Deerhurst because we both used to work there, 30 years ago, when it was a quaint inn, the people were friendly, and it was lovely.
My Mother is less critical, but as a travel consultant (and one who's stayed in MANY hotels around the world, from 3 star to 5+ star), I feel it's my duty to share my opinion of our stay at Deerhurst this past weekend.
From the start, I was disappointed, but hoped things would improve. The check-in agent, though professional, was impersonal, and we had no offer of, "Can I get someone to help you with your bags?" I had my hands full, and my Mother is a senior citizen, so although we could manage without help, the proper thing to do would have been to OFFER us help.
Upon getting into our room (which had wall to wall carpeting...old and stained carpeting—so gross!), there was no welcome of any sort. No fruit basket or possibly pastries, or maybe a small bottle of wine. Not even a note from someone, perhaps the Manager, General Manager, SOMEONE, welcoming us to their hotel.
There was no amenity kit in the washroom. Yes, there's a shampoo and conditioner and gel dispenser in the shower, but nothing else. Other hotels I've stayed at which are 4 star like Deerhurst, have included not only small bottles of shampoo and conditioner, but also lotion, a toothbrush and mini toothpaste, shoe-shine kit, mini sewing kit, comb, razor, etc.
The towels are old and need to be replaced.
The water in the tub smells like lake water.
Our room was on the ground floor near the lobby in the Main Building and so all the music and noise of other guests kept me awake most of the night.
There was a Keurig machine in the room but I'm not sure how we were expected to make coffee....with NO WATER!
The minifridge was empty. Other four-star hotels include water, beer, juice in their minifridge.
Upon check-out, again, no questions such as, "Good morning Ladies, how was your stay with us last night?" "Can I get someone to help you carry out your bags?"
The only good thing was the bed. The bed was excellent, as were the pillows and bedding.
I'd like to make it clear: I am not a "princess"....not high maintenance at all....I'd be perfectly fine with any of the above if I had stayed at a lower-starred, lower-priced property. But for $300/night, I expected more.