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“Beautiful on outside, OLD on inside”
Review of Deerhurst Resort

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Deerhurst Resort
Ranked #3 of 18 Hotels in Huntsville
Ontario
Level 6 Contributor
159 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Beautiful on outside, OLD on inside”
Reviewed September 9, 2013

We were so excited to go here for the Muskoka IronMan 70.3. But when we got to our 1 bdrm condo, it was so gross. The carpets were stained badly, the kitchen was circa 1970 with old almond colour appliances and cabinets falling off hinges, the sofa bed was also badly stained. And this was supposed to be where my 4 yr old slept! Also, having a 2 yr old that would most likely be on the carpet most of the time, just made me shudder!!! Growing up, I heard such wonderful reviews and comments about Deerhurst like how prestigious it is, expensive, luxurious etc...but not anymore! Immediately we had to go ask for another room, as I couldn't even sit in a chair that wasn't full of stains. (Maple #23 Room 302 I think), So the lady at the front desk said she would try to find a better one, and sent me to look at the Maple 24, room 305. This was better, still badly stained carpets but the appliances were stainless and the couch wasn't stained. The property is so gorgeous and the golf courses amazing, but the interior is so old.......very disappointed. Don't think I would ever stay there again, as it isn't cheap. The indoor pool is nice and the outdoor pools are heated which is nice. Like I said outside it rocks inside not so much, But as for the Ironman 70.3, this was great, organized and efficient as possible with shuttles to help move you around the property. Staff was pleasant, although on race day our room wasn't attempted to be cleaned until ~4:30-5pm, and this was too late for us, as we were exhausted from the race! The cleaners tried to clean it but at this point all we wanted from them was the garbages emptied and towels exchanged. Just very disappointed as it was so pretty from outside and I had wanted to go there since I was a little girl.

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
Thank Fun_in_Sun1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 18, 2013
We are disappointed to read that your experience did not meet your expectations and apologize for your dissatisfaction. Since joining Skyline Hotels & Resorts, we have been re-investing in our property. As of mid-May 2013, we will have over 300 newly or partially renovated rooms. In addition to improving our guestroom product many amenities and facility improvements have been made around the resort and will continue into this year. We hope that you will give us another opportunity and recommend you contact us directly at info@deerhurstresort.com so we can provide a comprehensive overview of our newly renovated accommodation types and amenities/features available to suit your needs.
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Hong Kong, China
Level 5 Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 8, 2013

We stayed in a room facing the lake for a week. It was a room with two queen size beds, relatively newly renovated, and it was big.
Separate bathroom with bathtub / unfortunately no separate shower, so one had to climb in and out of the bathtub to get a shower.
Also no balcony, so unable to step outside, but aircon system in the room.
TV was sometimes working incorrectly, and difficult to turn off.
There is not all too much storage facility in the rooms, and if you would like to cool drinks you need to get ice outside, maybe on another level.
Overall price for Deerhurst is relatively expensive, but I guess there is not much competition at this level so they can charge such prizes.
Location wise it is a bit outside of Huntsvill, about 10 - 15 minutes by car, and it is ideally located on the way to the Algonquin Provincial Park in Ontario. Try to go there in the fall to see the colours, we were a bit too early.
Also two nice 18-hole golf courses on site, the Lake course and the Highlands course, both very worthwhile for golfers.

  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank GeoGameSL_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 18, 2013
Sincere appreciation for positing a review. We agree that we are a great base to explore the great outdoors as we are only 30 minutes west of Algonquin Park and 10 minutes east of Arrowhead Park. Exploring our magnificent trails and driving routes is fun any time of year, but is a ‘must-do’ when the fabulous fall colours arrive.

Please visit our website to learn more about our Fall Colours Getaway Package which features accommodation, a Savour Muskoka 3 Course Dinner, discounts on golf, spa, show and more!

We hope you will join us again soon to enjoy Muskoka’s brilliant fall colours!
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Toronto
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 7, 2013

The Deerhurst Resort is located in a beautiful country setting, but I called for room service and the front desk attendant informed me that they no longer provide room service!

This is very unacceptable at a 4and a 1/2 star resort and I will never stay here again!

I have stayed here in the past, but the resort has cut back on all labor intensive luxuries since the new ownership has come to town.

The beach is also very crowded now and it feels like a 3 star resort with crowds everywhere.

I am not paying 5 start prices to stay at an overcrowded resort..

Room Tip: There are some lakeview rooms available, but I can't remember what they were called.
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  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
2 Thank turkstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 12, 2013
Thank you for posting a review. We agree our setting in Muskoka is beautiful and glad you enjoyed your surroundings. The resort does have a variety of different types of guest rooms and suites, ranging from regular hotel rooms in the Main Building, Lakeside accommodation and 1, 2, 3 Bedroom Condos. Should guests have a preference in room features like a fridge, king bed, view or extra living space; we encourage them to let us know in advance so we can recommend the right type of accommodation.

As the vast majority of our rooms have cooking facilities; there is a variety of ‘to go’ items in our General Store such as sandwiches soups, desserts etc. so guests may prepare meals and dine in the privacy of their guestroom or condo. In addition, the restaurants offer take out service and guests have the choice of the entire menu.
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Richmond Hill, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed September 7, 2013

Stayed at Deerhurst on Labour Day weekend in one bedroom Summit Suite which was excellent , clean ,comfortable and well suited for a family of 4 . The food at Steamers was excellent and went back a second time . The Eclipse restaurant had slipped a little since a previous visit as they had added a buffet . The Decades Show was very good and is a must see when there

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Gordon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 12, 2013
Thank you for the review and kind compliments. As our summer season is typically busier with families travelling with small children, we expanded our Eclipse menu offering to include a family buffet earlier in the evening. In addition, to the buffet the restaurant did offer an a la carte dinner menu featuring Savour Muskoka dishes.

As you note, we definitely recommend our guests take in our Live Decades Show, featuring popular renditions from the 50’s to today. It is a great way to end a day at our Lakeside Retreat.

We hope that Deerhurst Resort will be your resort of choice for many years to come. See you soon!
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

I visited deerhurst for the labour day weekend. We stayed at a two bed room condo and used various facilities like spa, splash pad etc. I was impressed with the facilities and the fact that there was something for everyone. It is big resort but managed very well. The front staff was helpful in accomodating our early check in request as well.

Overall I would recommend this resort to my friends and family as we throughly enjoyed our stay.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank 301vineets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 12, 2013
Sincere appreciation for posting a review and compliments and recommendations to others!
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Waterdown, Canada
Level 5 Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 6, 2013

booked this place on a whim....had not been here for years...

great spot for a conference, business meet, golf get-together etc. etc...but

for an overnite..stay...

way to big and difficult to get around..

Stayed in a lodge area...overlooking the lake....nice...view, clean rooms...
no coffee???
you get a Tossimo...discs in your room...but......have to walk...a long distance to the main entrance of the lodge to the actual machines...huh!!!!

no mini fridges in rooms...

indoor pool closed for renos..
a big thriathalon event...booked so the could not use main parking lot..

too much money for what you get in this place...just for an overnight stay...

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank GEJLS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 12, 2013
Thank you for posting a review. As you note, Deerhurst is a very comprehensive resort with numerous facilities and amenities on site compared to many hotels in this area. In addition, our resort destination offers a variety of other tourist attractions, scenic and historic sites along with a full range of recreational areas and restaurants. The next time you visit I recommend you take advantage of our ‘Stay Longer and Save’ rates so you can explore and experience Muskoka and ALL it has to offer!

Deerhurst Rosrt has been the host venue for the Annual Muskoka Ironman 70.3 for 4 years. Each year our guests are provided with a detailed pre-arrival letter which provides an overview of the event and I apologize if you were not aware.

As our indoor pool required repairs, we made the decision to incorporate this closing with a rejuvenation project to include resurfacing the pool deck, bottom of the pool itself, a re-lining of the wading pool, as well as the addition of a beautiful mural on the surrounding walls, which features an Underwater Sea Life Design Theme. We hope that you were able to enjoy the three outdoor pools and waterfront/beach area as alternative locations to enjoy the water.
We hope that you will give us another opportunity and recommend you contact us directly at info@deerhurstresort.com so we can provide a comprehensive overview of our newly renovated accommodation types and amenities/features available to suit your needs.
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mississauga
Level 2 Contributor
6 reviews
Reviewed September 5, 2013

Great place for a family getaway, even with no family, for a quiet escape, i read a couple of reviews and people complaining...too far to walk, too noisy, too many kids, not enough things to do, why would you not want to walk on vacation and in Muskoka? This is the reason people go, these reviews should be deleted right away and in case they didn't know, Deerhurst provides shuttles everywhere...HELLO!! OH AND!! take your car, Deerhurst has a lot of great free parking everywhere. Not sure where the noise came from? But just normal family noise, very quiet if you ask me! and OMG!! so much to do! LOTS LOTS.

Huntsville is only 10 minute drive which is great to go see, also don't forget to visit The Farmers Daughter Market, WOW fresh food or What! i read a lot of reviews that are really not true, please look out for the whiners of the industry, check it out for your self, no place would be around for 20 plus years if all the bad reviews were true!!

Room Tip: if anyone with a family of 4 or 5, the one bedroom condo with kitchen is amazing, doesn't matter...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samaki2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teamdeerhurst, Guest Relations Manager at Deerhurst Resort, responded to this review, September 12, 2013
We appreciate your glowing 5 star review and glad you enjoyed your visit to our resort. We look forward to your return in the future to enjoy the many activities we have, engaging service and personal touches that we are known for. See you soon!

For future guests: Shuttle service is not part of the daily service at the resort. This scheduled shuttle service is available and organized for large special events, golf and group tournaments, large conventions and wedding groups and available to all guests on evenings that our Live Decades Show is playing.
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Additional Information about Deerhurst Resort

Property: Deerhurst Resort
Address: 1235 Deerhurst Dr, Huntsville, Ontario P1H 2E8, Canada
Location: Canada > Ontario > Muskoka District > Huntsville
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Huntsville
#1 Top resorts Hotel in Huntsville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Deerhurst Resort 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
Discover Deerhurst Resort's idyllic lakeside setting in Muskoka cottage country. This 760 acre, year-round retreat is minutes from Algonquin Park and historical, culinary, sporting and cultural attractions like Huntsville's Group of Seven Outdoor Gallery and neighboring Hidden Valley Highlands Ski Area. Known for its two 18-hole golf courses, Deerhurst offers the most on-site activities of any Eastern Canada resort, from indoor rock climbing, Treetop Trekking, paintball, ATV tours and snowmobiling to water sports, spa and a live entertainment. ... more   less 
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Also Known As:
Deerhurst Hotel Huntsville
Deerhurst Inn Ontario
Deerhurst Ontario
Deerhurst Resort Huntsville, Ontario

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