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“All in All was Very Good.” 4 of 5 bubbles
Review of Hidden Valley Resort

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Hidden Valley Resort
Ranked #3 of 18 Hotels in Huntsville
Toronto
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“All in All was Very Good.”
4 of 5 bubbles Reviewed October 16, 2013

Clean rooms, mattress was a bit uncomfortable. Whirlpool is just a tub with 4 jets nothing special, but does the job (not all rooms come with it). Shower head was a bit too water saving (low pressure). Soaps, shampoos etc smelled really good and was of a higher quality. Stains on sofa was a bit of a turn off. Could hear neighbors door slam, when they entered and left their rooms. Restaurant was an excellent experience on the other hand, great service and we ordered the pizza, was excellent!

Room Tip: Not fantastic for their jacoozie / whirlpool choices, do not pick based on this.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 29, 2013
Dear valued guest . Thank you for taking the time to review Hidden Valley resort on trip advisor.
I was concerned that you found stains on the sofa and your bed uncomfortable for this I apologize and please know I have addressed these complaints with housekeeping staff so this is not an issue in the future.

I am sorry that you were disturbed with door slamming during your stay and I endeavour to find a solution so my guests do not have to endure this while they stay at Hidden Valley Resort and upon investigation find that only one or two doors in your vicinity were doing this and are now fixed .
Very glad that you enjoyed our pizza in The Birches Bistro.
I welcome you back to Hidden Valley Resort very soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 15, 2013 via mobile

The service was friendly and warm, our waitress at the restaurant had quite the sense of humor. The rooms were clean, there was a pool, and there was a woodsy feel everywhere. A tip, you have to reserve a seat at the restaurant or they won't take you.

Stayed October 2013, traveled with friends
Helpful?
1 Thank ComedyJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 29, 2013
Dear valued guest, Thank you for taking the time to review Hidden Valley Resort on trip advisor,
I am so glad that your stay here was all you expected both in the resort and also The Birches Bistro where as you mentioned it is always a good idea to make a reservation but not mandatory.

Please let us welcome you back to Hidden Valley resort very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 13, 2013 via mobile

My girlfriend and I stayed 2 nights in a beautiful room with whirlpool bathtub, king size bed, and fireplace. We loved the fireplace and the view of the lake was amazing with all the snow. Our room was warm and clean and all off the staff were friendly.

FYI you can only burn those composite fire logs you buy in the store. They provide them for you at the front desk.

Oh yea, most importantly the bed was supportive, soft and comfortable and we had a great sleep!

Stayed March 2013, traveled as a couple
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 29, 2013
Dear valued guest , Thank you for reviewing Hidden Valley Resort on Trip Advisor , knowing you enjoyed the resort during the winter season enables other guests to decide on where they will stay when visiting the town of Huntsville.

All the staff at Hidden Valley Resort look forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Ontario
Level Contributor
128 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

The staff were very pleasant and accommodating. The room was large and clean with an excellent view of the lake. Restaurant was reasonably priced and servers were good. Pool was well maintained. A great stay!

Room Tip: Rooms on the lake side have a better view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Senior F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 29, 2013
Dear valued guest Thank you for taking the time to review Hidden Valley Resort.
I am pleased that your enjoyed a relaxing and enjoyable stay which always helps other people to decide where to stay when in Huntsville.
The staff at Hidden Valley look forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 6, 2013

We stayed two nights for the colour change..Oct. 2-4, 2013. Wanted another resort, but it was closed! Went next door to Hidden Valley. Counter staffer, John, was pleasant & very helpful. Let us see a couple of rooms before deciding what we wanted. Gently asked if we were seniors.:-) and gave us that discount. Queen bed double room so we each had a big bed..sooo cosy and comfortable. Big, soft duvets.Four pillows for each bed! View was amazing onto a lake with leaves changing. We had the pool & sauna to ourselves at dinnertime one night. Ate at the Birches restaurant, and sat in a quiet corner of the bar as there was a busload of "leaf peepers" in the main room. Kristie in the bar was efficient, and the burgers & fries were hot. We had a lovely mini-holiday, and definitely would go there again.

Room Tip: If you aren't sure, ask to see the room before settling in. Don't be shy to ask for a change...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MississaugaMissus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 29, 2013
Dear valued guest, Thank you for taking the time to write a review on Trip Advisor and I am delighted to share your review with our dedicated staff who work hard to provide our guests with
superior service throughout their stay at Hidden Valley .
We look forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Near North, Canada
Level Contributor
233 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 bubbles Reviewed September 22, 2013

We enjoyed our one night stay here. It's not luxurious but it is good value, right near Algonquin Park. Our room had a good king size bed that was quite comfortable-- quality linens.

The rooms are very large. The televisions are not lcd and are fairly old. The fake fireplace made quite the noise when it was turned on. The Keurig coffee maker was a nice touch. WiFi was free and worked very well. Bathroom amenities were of good quality.

There is no elevator to get to 3rd floor rooms.

Room Tip: Rooms at the end of the long halls are adjacent to exterior exits. That's where the smokers lik...
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LikethetripFantastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 3, 2013
Dear LikethetripFantastic,

Thank you for taking your time to share your comments with us on TripAdvisor. We are glad you thought our resort was of good value and comfortable. Thank you for your business and we look forward to your next stay with us.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

We checked out this resort in May for our friend's Terri Tweedle's upcoming wedding in September. Had a fabulous time in May, mediocre time in September and slightly disappointed. But of course I'm only talking as a guest not the bride so please keep this in mind when choosing Hidden Valley for your special day. It truly is a beautiful place for a wedding.
I know personally that they have changed chefs and that is reflected in some of their dishes. As always the atmosphere in the Birches Restaurant was very beautiful, relaxed and picturesque with very personal service however we were let down this time. We didn't have our past servers over the weekend but on Thursday our group was blessed to have Candace. She was very attentive, listened to the requests of her table and was very sociable. However the other tables that didn't have Candace didn't have the same warm welcoming hospitality. We
were a very large pre wedding day group that comprised of the wedding party, their spouses, family and guests. So based on the numbers that were checking in I thought management would have staffed the restaurant accordingly. However they didn't and we certainly heard about it from their server Chris. Chris unfortunately complained to the MC of the wedding that "for a group this large we should have made reservations". Chris continued to display his frustrations by telling guests that it was past 9:00 pm and actually removed plates that had food on them away because it was 9:00 pm. So not impressed with his service or professionalism. With that said, if you plan on getting married at HVR I suggest that you request Melissa and ensure that the restaurant is prepared for your arrival. I truly think this should have been managements job but if you don't want to be disappointed then I suggest that you take control of that situation. Melissa is very knowledgeable and very, very patient and open to suggestions. The wedding bartender Scott and his lovely wife Peggy (reception coordinator exceptionaire) was super nice and accommodating.
So kudos again to the amazing manager John for his super funny and personal customer service, need for improvement is the hospitality suite (Rm 323). We were in and out of that room from 9:00 am- 3:00 pm on Friday and not once did any hotel staff offer to clean the room or offer hospitality items like water, tea or coffee. Housekeeping staff were around most of the day and saw us coming and going through out the day and even offered to help us open the door when the keys failed. I appreciate that it is not their job to supply the hospitality suite with "hospitality" but perhaps with better communication between their team and management, "hospitality" could have been provided to this suite. Again kudos to Mark from
Birches for the amazing made to order breakfast, was perfect, especially liked that they accommodated my gluten free diet.
Overall review, if you want the best in service for an over night visit, then go in off seasons and always ask for room is in the 210 or higher if you want hot water and water pressure.

Room Tip: Room 2010 or farther for hot water, water side the best on the 3rd floor.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nick1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiddenValleyResort, General Manager at Hidden Valley Resort, responded to this review, October 3, 2013
Dear Nick1968,

Thank you for your review of our resort on TripAdvisor. We are glad that you enjoyed your time here attending your friend's wedding and the lovely comments on the service you received by the majority of our staff except for one individual. I apologize for the service you received from this person and I have shared your comments with him. We hope you will return to Hidden Valley Resort and thank you for your business.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hidden Valley Resort

Property: Hidden Valley Resort
Address: 1755 Valley Rd, Huntsville, Ontario P1H 1Z8, Canada
Phone Number:
Location: Canada > Ontario > Muskoka District > Huntsville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Huntsville
#1 Top resorts Hotel in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hidden Valley Resort 3*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Choice Hotels and Hotels.com so you can book your Hidden Valley Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hidden Valley Hotel Huntsville
Hv Hidden Valley Hotel
Hv Hidden Valley Huntsville
Hidden Valley Resort Huntsville, Ontario

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