I was a regular customer at the Briars Spa but my most recent visit indicate that things have declined significantly. I will no longer return to this spa until they return to the service level that is more in line with their price point:
Rude customer service staff
Complete lack of interest in my experience or enjoyment at the spa
I found expired product for sale on their shelves, and when I notified the spa manager (Dayni), she looked surprised and then put it back on the shelf.
Paintings and spa signs sitting crooked on the walls of the spa (a sign that general maintenance and cleanliness is starting to suffer - unacceptable when they charge premium rates)
From what I can see, there has been huge front office staff turnover at the spa. I'm not sure if it is their new policies that caused the turnover or if the turnover caused the decline in service. Either way, the spa experience lacks completely now and they haven't adjusted their price points to reflect the lesser service. Strongly recommend that you spend your money elsewhere until they sort this out.
I need to stress that the issue is with the spa's front office staff, not the spa technicians. Tragic since the service providers themselves are great. They too notice the decline and seem to be suffering from it.
The resort itself is screaming for new carpet, new furniture and a coat of paint. They haven't changed anything over in years.
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