We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always wonderful!”
Review of Inn On The Twenty

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Inn On The Twenty
Ranked #1 of 3 Jordan B&B and Inns
Certificate of Excellence
Baden, Canada
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Always wonderful!”
Reviewed February 20, 2014

We have stayed here many times and have never been disappointed. The staff is friendly, the rooms large and well appointed, breakfast and lunch were excellent, and dinner is always a highlight. We look forward to our next visit.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BP12568978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

466 reviews from our community

Traveler rating
    333
    90
    29
    10
    4
See reviews for
64
316
Solo
0
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cambridge, Canada
Level 6 Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 16, 2014

Stayed here more than once and service is impeccable from the minute you check in until you are ready to leave. Rooms are well appointed and very tastefully decorated, very clean and we enjoy the turndown service. The restaurant which is located right across the road is superb, food quality, taste, presentation hard to beat. The choice and combination of locally sourced and seasonal foods fantastic, credit to all of the kitchen staff. As usual we had a fantastic break with nothing to complain about!! Looking forward to our next visit.

Room Tip: We have stayed in the loft suites and premium rooms and in all honesty don't really have a favou...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank puslinhpioneers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 3, 2014

We were part of a large group spending the night. We arrived at 3:30 and our rooms were ready and very clean and well appointed. We had a two level suite that was very spacious. The bed was very comfortable and turn-down service was available with lovely chocolates on the pillow - a nice treat. I was initially concerned about noise when I noted our room was right off the main lobby, but the rooms were quiet.
We enjoyed dinner across the street at their restaurant and it was excellent. Breakfast was a light continental breakfast with one hot meal. Servers were quick to fill and replenish coffee or tea as needed. A fresh fruit cup started the meal. I chose the eggs benedict and although the portion appeared small on my plate (one egg), it was tasty and enough to start the day.
We found the check-in staff friendly and helpful, however, whenever I met a cleaning or maintenance staff in the hall, they did not acknowledge me in any way, even when I said Hello.
There is a spa, however we did not have the opportunity to try it.

Room Tip: If you have accessibility issues, let them know that when you are booking. You must go up a full fli...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heleniot20, Manager at Inn On The Twenty, responded to this review, February 24, 2014
Thank you so much for your praise and your constructive criticism. When everyone is busy, it is perhaps easy to forget to smile and thank customers for making us their choice….we know you have a lot of great options! We will be making your last comment the subject of our next staff meeting. Thanks for giving us this reminder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 29, 2014

A charming small town Inn in the heart of Ontario wine country.
Located on the main street of Jordan Ontario this lovely property exudes the charm of a small cozy Inn. The hotel restaurant is located across the street and overlooks the gorge of the Twenty Mile Creek. Food and service were excellent.
We were in a suite, more like a small apartment. Lots of room.
Heating,(Controls were a bit primitive).

Room Tip: The vintage suites are very large and across a walkway from the main hotel.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 16, 2014

My family and friends and I stayed at Inn on the Twenty for a wedding at the end of December. We found everything to exceed our expectations! The rooms were beautiful - I saw quite a few and they were all clean and comfortable, with large bathrooms and comfortable beds, and each unique as well with some individual touches. We really appreciated the little touches such as chocolate on pillows, and lip balm from the on-site spa, and even dog blanket and bowls in one of the rooms that was pet friendly! They think of everything!

The food - out of this world! Over the course of a weekend we ate breakfast, lunch and dinner at their restaurant...and each was a fantastic meal. The burger for lunch is the best I've ever had! And the wine, of course was excellent - and staff very knowledgeable about pairings.

Above all else is the customer service - everyone we interacted with was warm, friendly and professional..staff from hotel to restaurant to wine shop. They took care of us and made our stay memorable. It is obvious that Inn on the Twenty takes customer service to a whole other level, we were very impressed, and we will be back again!

Highly recommend if you are looking to get married in a special, beautiful location, with good food and wine.

Room Tip: We had a premium loft and it was beautiful - street view with large windows and high ceilings, bedro...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JenniferKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Ontario, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 14, 2014

My husband and I invited another couple to join us for a fun evening in Jordan, however we didn't have the experience we expected. First of all, I was shocked when I realized our room was charged to my credit card the day I made the booking. I was told upon arrival at the registration desk (which was difficult to locate and at the top of a long flight of stairs) that this was standard policy. I have never encountered this before!! My friend gave her credit card to pay for her room, but I learned later that my credit card had been charged for both rooms!! I was not impressed!!! Then, we were sent down the street to the Jordan House Hotel -- not the Inn on the Twenty. The rooms were nice but nothing special. The Jordan House Tavern, next door, had great food and the entertainment was outstanding. The Inn on the Twenty website sounded much better than what we experienced.

Stayed December 2013, traveled with friends
Helpful?
Thank Margaret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heleniot20, Manager at Inn On The Twenty, responded to this review, January 20, 2014
The Inn and The Jordan House are very different properties and this is reflected in the price of a stay. The online reservation system guides guests through the process in a way that requires a choice be made between the two before proceeding. Similarly, phone reservations are premised upon choosing between the two. One would not make a reservation thinking that an inn room has been secured and then be sent to the Jordan House, although the opposite scenario sometimes does happen and, since it is an upgrade, customers have uniformly welcomed it. Our confirmation letters indicate which property has been booked. If a guest has any concern that they have got the wrong property upon receipt of the confirmation letter, we urge them to call immediately so that expectations are properly met. Our records show that all information shared with this guest indicated that the Jordan House was the property booked, in fact explicitly chosen to take advantage of the band playing. We regret that this was not apparently fully understood.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 5 Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 2, 2014

My wife and I have been looking forward to a time where we could stay and experience the INN on THE TWENTY......we did just that on New Years Eve with another couple with great anticipation.
The expectations of the property ; from the ambiance of the old INN , to the Spa to the much noted high acclaimed restaurant attracted us, along with our friends ; to bring in the new year (2014)in style .

.....the room was very nice , quaint , comfortable ... could use an upgrade, not over the top by any means but rather old world charm which we enjoy.

......the Spa was quite sparse, and the relaxation area and change rooms were not set up to truly escape....the massage therapist (Rebecca) was very good !

.......the food our most anticipated part of this experience beginning with dinner was not that great and memorable only as being average! The breakfast in the morning however was fantastic.
...as for the staffing ALL were extremely , pleasant and accommodating, shout out to Paul in the restaurant and the ladies on the front desk.

We have decided that only a return trip in the RIGHT SEASON (summer/fall) will satisfy our curiously, as New Years Eve may not be the best time to evaluate the INN on the Twenty!

Room Tip: Go for the rooms with the TALL ceilings with enormous windows on the second floor .
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JC/GC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heleniot20, Owner at Inn On The Twenty, responded to this review, January 6, 2014
This is a troubling review to respond to. We always aim to leave our guests with a sense well beyond "average". This writer appears to be trying to be fair and evenhanded and we appreciate that restraint and the many positive comments, but we are at a disadvantage in learning from his comments in not really understanding where we fell down for this guest. We would urge him to contact us directly and we will try to recognize and really satisfy his expectations on his next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Jordan
17.0 mi away
Queen's Landing
Queen's Landing
#5 of 15 in Niagara-on-the-Lake
1,505 reviews
0.3 mi away
Jordan House Hotel
Jordan House Hotel
#2 of 3 in Jordan
72 reviews
10.5 mi away
Hilton Garden Inn Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the...
#9 of 15 in Niagara-on-the-Lake
1,339 reviews
Show Prices
Show Prices
Show Prices
16.6 mi away
124 on Queen Hotel and Spa
124 on Queen Hotel and Spa
#1 of 15 in Niagara-on-the-Lake
477 reviews
15.2 mi away
Sterling Inn & Spa
Sterling Inn & Spa
#2 of 128 in Niagara Falls
1,599 reviews
5.5 mi away
Capri Inn
Capri Inn
#1 of 7 in St. Catharines
455 reviews
Show Prices
Show Prices
Show Prices

Been to Inn On The Twenty? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Inn On The Twenty

Property: Inn On The Twenty
Address: 3845 Main St | Niagara Wine Region, Jordan, Lincoln, Ontario L0R 1S0, Canada
Location: Canada > Ontario > Lincoln > Jordan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Jordan
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Inn On The Twenty 3*
Number of rooms: 27
Official Description (provided by the hotel):
Niagara's Wine Country accommodation at its best! A genuine country inn in Ontario's bountiful Niagara Peninsula just an hour and fifteen minutes from Toronto. Turn a winery day trip into a romantic weekend of pleasure. Reinvigorate your business relationships with a Niagara meeting or executive retreat. Enjoy a girls getaway for a spa weekend. Use our delightful village as a home base for visiting the busy attractions of Niagara Falls or for wine touring. Experience innovative regional cuisine. Put your feet up at the end of the day in the well-heeled coziness of unique suites with fireplaces and whirlpool tubs. Get out and do things or indulge in just doing nothing: a stay at our Wine Country Inn is perfect for both. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotwire, Priceline and Hotels.com so you can book your Inn On The Twenty reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Inn On The Twenty Hotel Jordan
Inn On The 20
Inn On The Twenty Jordan, Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing