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“Lovely Inn”
5 of 5 bubbles Review of Inn On The Twenty

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Inn On The Twenty
Ranked #1 of 3 Jordan B&B and Inns
Certificate of Excellence
Dorchester Ontario Canada
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Lovely Inn”
5 of 5 bubbles Reviewed October 15, 2013

We had originally booked the Jordan House for our 1 night stay, but were graciously upgraded by Sandy upon check in to a Garden Suite in this main inn. Thank you!! It was most certainly a treat to be nestled into a King bed with Jacuzzi, fireplace and patio which was still warm enough to enjoy a glass of wine outside. The inn is immaculate for cleanliness. Well set up for all our needs. Ate dinner at the affiliated Jordon House pub down the road and played some pool with a few drinks. Food was plentiful and adequate. Breakfast was delicious (breakfast is included, but don't neglect to tip the wait staff). Again, thank you for the upgrade as this made our perfect trip that much nicer.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emsteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mississauga, Canada
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed September 26, 2013

For the price you pay to stay here I truly expected more. That's not to say it wasn't pleasant, just...Underwhelming.

We stayed in Garden suite, comfortably appointed, large corner soaker tub, soft linens. The shower as others have commented is the plastic built in model, very dark inside. The water pressure is VERY high. While fine for us, we could hear the shower in an adjacent (overhead?) room one morning, at first I thought it was a driving rainstorm against the windows.

We arrived on a Sunday and while at the check in desk tried to make Spa arrangements for Monday
"Sorry the Spa is closed on Mondays"
"Ok, for Tuesday then"
"Sorry, the Spa is closed for the day, I can't make the arrangements unless they are here"

Fast forward to Tuesday.
"I'd like to make Spa arrangements for today"
"I'm afraid we can't, as no appointments were booked for this morning, there is no one at the spa until their first appointment at 3pm"
After a few seconds of me glaring at the check in clerk, she agreed to contact one of the massage therapists at home and see what she could arrange.

Ultimately we got our massage, but it should never have taken so much to do it.

On Monday we discovered the hotel had not made our dinner reservation at the restaurant that was part of the package, again there was no issue, but that's a function of low covers on a given night, not stellar customer service.

When paying a premium rate for a inn/spa I expect a near flawless experience. One does not go to Jordan, Ontario for virtually any reason except to relax. The Inn on The Twenty needs to adopt a level of service that absorbs all the cares of their guests if they want to charge rates commensurate with, and be in, the top echelon of hotels.

Room Tip: You don't need the private Garden, the shared one is seldom used and beautiful to sit at.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ganieda845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed September 22, 2013

We stayed for one night in a loft suite. Very, very expensive for what you get. Room was stuffy, especially in the loft bedroom. Felt dated and in need of a contemporary touch. Upstairs bathroom was huge but empty and shower was a plastic built-in type with a fabric curtain. Nespresso machine but poorly stocked with coffee and accompaniments. Breakfast was delicious and service in dining room was very good. Wouldn't go back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CANADIANTEXPLORERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamilton
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

My husband and I had the wonderful experience of spending a night at this Bed and Breakfast. What a great time we had. From the moment we were greeted at the front desk the staff could not do enough for us. They personally showed us to our room which was a lovely alcove room decorated in tasteful antique furniture. My husband and I had booked massages in the spa which was so relaxing, and I would highly recommend. I just cannot say enough about our special night at the Inn on the Twenty. Cannot wait to go back again. Thanks

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank berneselover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 14, 2013 via mobile

We stayed at the Inn for one night and I cannot justify the cost. Sure the rooms are nice but for that money we got 2 chocolates and a breakfast of leftovers from dinner. On top of that there was a wedding party staying across the way and they were loud till about 2 am. We also forgot out iPhone charger in the room which we were told that did not turn up. Well I don't think it magically disappeared. Over rated, overly expensive and I didn't not appreciate the attitude from the staff.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank I M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heleniot20, Owner at Inn On The Twenty, responded to this review, September 16, 2013
The guest left a charger plugged in the room. By the time he called, the room was occupied again and we undertook to check when we that guest checked out and advised him of the same. The charger has been recovered and he has been advised as such. We have long term staff who do not take things that are left behind; indeed, we have a cupboard full of chargers as unfortunate proof of that! Apparently chargers are the most often lost item for all hotel guests because they are inconspicuous and often plugged in in out of the way places.
The breakfast served on the date of stay was smoked salmon hash with poached eggs and hollandaise. We house smoke the salmon specifically for this dish and do not have it elsewhere on the menu...it is not a leftover item as suggested. We do have a salmon tartar on our dinner menu, but it is not smoked and is not the same product at all, but perhaps this is the genesis of the curious comment about breakfast?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 7, 2013

On Oct 30, 2011, Pony and I got to go on my first Sambassador experience, which was a getaway to Inn on the Twenty in historic Jordan Village. It turns out that the available weekend they had was a few days before our 1 year anniversary, so it made the experience even more special. Included in the package was:

One night accommodation in a two storey Loft Suite
$50 gift card toward dinner
Breakfast at On the Twenty restaurant
Free makeup application with any spa service at The Spa on the Twenty
15% off all spa services(excludes massage)
Complimentary parking
Farewell gift

Jason and I headed out to Jordan Village on Saturday afternoon. The drive should have taken us about an hour and 20 minutes, but it took us over 2 hours to get out of the city due to the Gardiner Expressway being closed! As soon as we hit the highway though it took us no time at all to get there. We arrived just after 5pm and pulled into a picturesque little main street, centered around the Inn. Check in is at 3pm but we called ahead to let them know we'd be late. They were expecting us and had our room ready and a free wine tasting certificate to use at the Cave Springs Cellar wine tasting bar.

We headed straight across the street to catch the wine tasting before our dinner reservation at 6pm. We chose the CSV Pinot Noir, the CSV Chardonnay and the CSV Pino Noir Dolomite. CSV means that the grapes have been planted since 1974 and they hand pick the best clusters for each year. Jason bought us a bottle of CSV Pinot Noir and we ran back to our room to get dressed for dinner.

Everything is close in Jordan Village and we walked across the street to the On the Twenty restaurant. They sat us at a table by the window and we spent our dinner looking out across the Twenty Valley. The atmosphere was relaxed and definitely perfect for my dress.

The food was absolutely delicious. We started with an Amuse Bouche - a mussel topped with pear and fennel; I had the Truffle Scented Linguini - woodland mushroom ragoût, organic pole beans, parmesan tuile, and Chardonnay cream and Jason had Ontario Heritage Beef Tenderloin - Ontario chanterelle and foie gras ragoût, pommes Anna, cipollini and Cabernet butter and we paired it with a carafe of their CSV Pino Noir Dolemite. The food was fabulous - Jason says "It was amazing" and he's got a pretty good palate. We also commented on the portion sizes because they were perfect, just enough that we both ate our whole meals (for me this is no small feat!).




After dinner we went back to the hotel room to taste our bottle of Pino Noir and I got changed again to go for a walk to find the Jordan House Tavern. There was a haunted house tour happening in the village and there were people dressed up as ghosts hiding all throughout the area. They definitely scared me seeing someone in the shadows, but we actually had to ask a couple of ghost girls for directions!

The Jordan House Tavern is adjacent to the Jordan House Hotel and "there has been a roadhouse on this site since 1844 and it has hosted everything from church services to vigilante meetings in its history." We stopped in for beers, shots and great live music by Jay Maher - who played a great cover of Neil Young's "Hey Hey, My My" that made me want to sing it.

After drinks we went back to our cozy loft sweet and drank wine in front of the fireplace before falling asleep in the giant king sized bed - which we absolutely need to get for our house. I had the best sleep and woke up the next day around 830am - I know, seems early but I've been on a crazy schedule lately so this was pretty good. We went back over to Dine on the Twenty for breakfast which was a mini plate of pastries cornbread muffins, rosemary & cheese tea biscuits, apple danish and a two other pastries we didn't try, a fresh fruit cup, fresh orange juice, tea or coffee and the choice of a cold cereal meal or hot eggs benedict or eggs florentine. Of course we had the eggs! Jason the benedict and I had the florentine. If you've ever eaten breakfast with me you know that I can't eat runny poached eggs. They have to be hard or I'll send them back - but they made the perfect eggs and we both thought their hollandaise sauce was excellent.

From breakfast we went back to our room to relax before our massages at 1030am (this was not included in the SambaDays experience and we splurged and treated ourselves). I read by the fire for a while - finally getting around to reading Amber Mac's Power Friending, and then we watched TV up in the loft until our massage therapists knocked on the door. The massage room was close to ours so we didn't have to take anything but the keys to our room.

We had massages in the same room and it was amazing. I almost fell asleep and it was so nice and relaxing. When we were finished our massages we headed back to our room to fruit, chocolate sauce and a small bottle of merlot. We took a bunch of photos, packed up our stuff and checked out with Lianne, who was great and helped organize our reservation and services. She gave us a bottle of their Riesling to take home and off we went to make our way back to the city.

Jason and I both had a really great time at Inn on the Twenty and in the village of Jordan. It was a fun, relaxing romantic weekend away that was definitely something I would recommend and hope to do again. I think it's a great idea to give people a gift of something they can go and do and make memories out of, instead of a material item. I will remember this weekend.

Thank you to Samba Days and the Sambassador program for this awesome experience and to Scott, Lianne and the friendly staff at the Inn on the Twenty. We'll definitely be back.

I can't wait for my next Sambassador experience. Stay tuned!

For all the photos from our weekend you can check out the gallery on my blog.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carlyannedotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

We absolutely loved our first stay at Inn on the Twenty in Cooper's Cottage. My daughters and I stayed on Thursday night before my wedding. This two floor cottage had plenty of room and privacy. Gary and I continued the stay on Friday and Saturday. The hospitality was great. Sandy at the front desk was delightful and ever so helpful.

While the food was tasty in the restaurant the service did not compare to that of Sandy or the friendly gentlemen at the Jordan Tavern.

We loved the privacy of Cooper's Cottage and the backyard patio all to ourselves. It was a wonderful stay and we would definitely recommend this hotel to others to enjoy exploring Ontario's Finest Inns.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MelandGary823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heleniot20, Owner at Inn On The Twenty, responded to this review, September 3, 2013
It's a real privilege to share in these life experiences! Hope to see you for your anniversaries too!!
Congratulations on this important occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn On The Twenty

Property: Inn On The Twenty
Address: 3845 Main St | Niagara Wine Region, Jordan, Lincoln, Ontario L0R 1S0, Canada
Location: Canada > Ontario > Lincoln > Jordan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Jordan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn On The Twenty 3*
Number of rooms: 27
Official Description (provided by the hotel):
Niagara's Wine Country accommodation at its best! A genuine country inn in Ontario's bountiful Niagara Peninsula just an hour and fifteen minutes from Toronto. Turn a winery day trip into a romantic weekend of pleasure. Reinvigorate your business relationships with a Niagara meeting or executive retreat. Enjoy a girls getaway for a spa weekend. Use our delightful village as a home base for visiting the busy attractions of Niagara Falls or for wine touring. Experience innovative regional cuisine. Put your feet up at the end of the day in the well-heeled coziness of unique suites with fireplaces and whirlpool tubs. Get out and do things or indulge in just doing nothing: a stay at our Wine Country Inn is perfect for both. ... more   less 
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Also Known As:
Inn On The 20
Inn On The Twenty Hotel Jordan
Inn On The Twenty Jordan, Ontario

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