We stayed two nights, one on our way to Moose Jaw and one on the way back. I have rated this on our first night's experience. The next paragraph will be our second night (we couldn't cancel as these were prepaid). The girl on the front desk was excellent, even though we had the issues we had. Our first impression of our rooms was disappointing. The room smelled like wet dogs (I have now found out most of Comfort Inns are pet friendly. I went downstairs to the reception desk and got some room deodorizer and sprayed it well. We had opened the window to try and air it out and found out the staff and guests all smoke back there and it came into our room, so closed it right away and turned on the a/c. When I took the ice bucket down to get some ice, I noticed the lid was all sticky as if someone used it to put a waffle on it and take it back to their room, with syrup all over it. It was never cleaned. My husband was using the computer at the table in our room and got sticky stuff all over his shirt from the side of the table. Gross! Once again back to the reception desk. She assured us we would have a nicer room when we returned. The next morning we did speak to the lady in charge and she read all the comments about our room that were listed and compensated us by reducing the charge. That was appreciated.
When we came back for our second night we were a little nervous but the room was in a nicer section upstairs and away from the smokers (I was told that once the renovations are complete, there will be no smoking - I didn't know about the smoking in the rooms until checking out when the ladies are cleaning the rooms downstairs and the halls smelled like smoke). Our room was 100% better than our first night. The room was clean but the fridge was dirty inside. Seems the cleaning staff are hit and miss at this location.
Like I said the second paragraph is a better review of this place but I want others who use Trip Advisor to have a head's up before they book here. We didn't eat in the breakfast room as there were no tables and chairs (maybe we were supposed to use the meeting room? no one said) so that could explain people taking their food back to their rooms and not cleaning after themselves. We went to Timmy's both days for our breakfast.
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- Also Known As:
- Comfort Hotel Kenora
- Comfort Inn Kenora, Ontario
- Kenora Comfort Inn