I gave this motel a pretty good review a few months back because it was really good service and the room we had was amazing - that I decided to book a room again as my partner and I visited Kenora for our anniversary a few weeks after my first visit.
Had the room booked well ahead in advance - a day before our trip - the motel called me and said there are no rooms available. I asked them how come as I reserved a room weeks before - and the satff said that someone wanted to rent it for a month! I was so upset! I booked the room and they rented it to someone who will stay longer - for sure, its more money for them - but is that the way you will treat customers? Cancel their reservation just because someone wants to rent for a longer duration? They couldnt even offer any other rooms because everything's occupied - not even an offer to help me find a place. So disappointed. I dont recommend booking a reservation to this place - you dont want to receive the same phone call a day before your trip saying they rented out your RESERVED room to someone else.More
- Free Wifi
- Free Parking