We were in the mood for some good Vietnamese food and and seen this restaurant many times but had never stopped in. Even though it was relative a summer Saturday, the place was virtually empty - and no one on the patio - but we decided to give it a try. The menu lists many of the same dishes - and in the sometime bewildering variety I have seen in other Vietnamese restaurants. But this experience fell far short of that available at other local Vietnamese restaurants. First, the service was virtually non-existence. The server seemed more interested in chatting with the other customers, who appeared to be his friends - before returning to drying chop sticks on a table to one side of the dining room - next to a table piled high with bags of hard candy. We eventually got the servers attention and gave him our order. The dishes came out in no logical order - an appetizer and then a main. Then a soup - with no bowls - then another appetizer and, after a long wait, fine final main. The spring rolls were dry and tasteless. The soup we ordered - rare beef with tripe - came with over-cooked beef with virtually no tripe. They were out of the beers we orders and it took ten minutes and two trips to the bar to get a beer they had in stock. My partners "spicy" seafood curry was bland and stuffed with over-cooked carrots. My "spicy" squid tasted off - a combination of a sweet sauce I could not identify and squid that was nearing the end of its safe shelf-life. When I wanted a second beer, I had to find the server who was still busy drying chop sticks. When it came to to leave, he was too "busy" (lots of wet chop sticks), apparently to bring us our bill. The management needs desperately to provide some customer service training - even basic skills such as checking on customers during the meal, how to serve properly, and to deal with dish-washing chores outside the dining room (and to not use the dining room as a storage area for supplies). A little more attention to the quality of the food preparation would be helpful, too.
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