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“Great family getaway”

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Kitchener Inn and Suites
Ranked #2 of 14 Hotels in Kitchener
Certificate of Excellence
Reviewed April 26, 2014

This stay exceeded our expectations. Staff were very helpful at all times--we even got an unsolicited call from the front desk asking if we needed anything! We particularly enjoyed the complimentary breakfast, as well as the 24-hour availability of hot drinks and fresh fruit in the lobby. We will definitely return!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hampton
1  Thank 347jonathang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 28, 2014

Hi 347jonathang,
What a pleasure it was to read your review of our Hampton Inn & Suites by Hilton Kitchener. To read that we ‘exceeded’ your expectations is a generous compliment and one we graciously accept. Thank you so much!

Sometimes the littlest gestures can make a huge impact. So it’s nice to know that our follow up call to see if you needed anything was appreciated. We are also happy to know you enjoyed the complimentary breakfast and 24 coffee station. They are great amenities , especially for families travelling.

It makes us smile to know you will return. Thanks for making “our” day today 347jonathang!!!

See You Soon,
Cathy Burke
Sales and Events Manager

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Reviews (752)
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479 - 485 of 752 reviews

Reviewed April 26, 2014

The hotel was well kept, very reasonably priced and a good professional location with a nice private lobby to meet with a client whom I had to see while at the hotel. I was very impressed with the appearance of the rooms and the lobby. A glassed in and doored vestibule is a very unique way of keeping the ice vending machines near the guest rooms while cutting down on the inevitable noise for those whose rooms are nearby.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hampton
Thank 780philiph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 28, 2014

Thank you 780philiph for sharing your review of our Hampton Inn & Suites by Hilton Kitchener with others.

We are delighted that you were ‘impressed’ with the appearance of the lobby and rooms. We hope that we will be able to impress you even more with our up and coming lobby renovation taking place in the next few months. We are very excited about it. It will have an entirely new look and one that will work out well for our corporate and leisure guests alike. It will still offer the same privacy you appreciated before but with much more comfort. We can’t wait for our guests to enjoy it.

We also took note of your comment with regards to the ice machine and pop machine. We are glad you found it to be ‘unique’ with respect to location and the design. No one has ever mentioned the positive aspect of the location. So thank you for that…(smile) We like the way you look at things.

We truly do look forward to you staying with us again 780philiph. We will also look forward to your thoughts on the NEW lobby look once it is done.

Best Regards,
Cathy Burke
Sales and Events Manager

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Reviewed April 25, 2014

I needed a late check-out because of family needs. This cost me 30 Dollars per hour, almost a full day rate. Because of Good Friday Holiday, they were not even able to clean the room. No much more to say. View is towards a Costco Parking Lot.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hampton
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 29, 2014

Hi Peter G,
We are sorry to read of your dissatisfaction with the late checkout rate at our Hampton Inn & Suites by Hilton Kitchener.

Check in time for guest arrival at our location is 3:00pm. When a guest (already in house) needs to extend their stay past the check in time of 3:00pm or later there can be a regular rate charge depending on the circumstances. The charge you received was not the regular room rate per night but a discounted day rate based on your requested check out time. Unfortunately, since the time request for your late checkout was considerably later than Housekeeping was scheduled that day due to the holiday, we would not have been able to attend to the room in order to prepare it for re- sale.

We are sorry if you felt that the rate was not fair.

Should this be a concern in the future, we are happy to store luggage complimentary and welcome you to feel free to wait/use our lobby area where you have access to coffee, tea, washrooms, seating area with a flat screen TV until your desired time of departure.

The GM has now been in touch with you personally about this situation. We hope that your concerns have now been resolved to your satisfaction.

Thank you for taking the time to share your thoughts.

Regards,
Cathy Burke
Sales and Events Manager

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Reviewed April 22, 2014

Best experience I have had at a hotel in a long time! The price was very affordable and room was awesome! The room was very clean and roomy. Beds were clean and comfortable with lots of pillows. The bathroom was spacious and clean ( unlike many with tiny bathrooms where to door bangs in to everything). I am a light sleeper and found the room quiet and sound proof. Nice TV with excellent channel selection. Breakfast was good, better than most. Overall excellent stay almost as comfortable as being at home!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hampton
Thank Katy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 24, 2014

Hi Katy E
We are so happy to know that your experience at our Hampton Inn & Suites by Hilton Kitchener was one of the ‘best’ stays in a ‘long time!’ We thank you so much for sharing that.

Your comments were so wonderful to read. It so nice to know you appreciated the level of cleanliness in your room and the bathroom. Our Housekeeping team works hard to maintain a standard and to know the standard was valued by our guests is gratifying to all.

We are delighted to know the Breakfast was ‘better than most’ and you found the room quiet.
All in all we are thrilled you enjoyed your stay Katy. To receive the ultimate compliment that it was almost ‘as comfortable as being at home!’ has put smiles on all of our faces. Thank you!!!!

Hope to see you Soon,
Cathy Burke
Sales and Events Manager

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Reviewed April 21, 2014

Everything about this Hampton Inn was wonderful-Excellent staff,cleanliness everywhere and superb breakfast and eating area.The location was perfect as there were restaurants and shopping within walking distance.Also there was ample parking available and easy access and exit at this particular location.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Hampton
Thank Dianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 22, 2014

Hi Dianne M,
Thank you so much for taking the time to write a review of our Hampton Inn & Suites by Hilton Kitchener. It’s so nice to know you wanted to share this experience with other travelers.

We are so thrilled to read that you found our hotel to be ‘wonderful’. Your generous compliments are more than just motivating to us, they are greatly valued by all of us.

We are so glad you appreciated our staff’s Hamptonality®, the cleanliness, our location, the complimentary breakfast even the parking. It makes us smile to read of our guest’s satisfaction with their stay. After all, your 100% satisfaction is our number one concern.

Dianne M we look forward to you staying with us, the next time you come this way. Many thanks again for sharing your review.

Warm Regards,
Cathy Burke
Sales and Events Manager

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Reviewed April 16, 2014

I checked in today and the young man appears to be frustrated and takes it out on guests. When I checked in, this young man was having computer trouble and being short and pointed towards the guest. I chalked it up to computer stress, but later this evening the attitude was still the same when I asked for help in business center. I don't think this was the right place to stay in Kitchner..

  • Stayed: April 2014, traveled on business
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Thank swirls2920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 17, 2014

Swirls2920
Thank you for taking the time to let us know of your experience here at the Hampton Inn & Suites by Hilton hotel Kitchener.

We are terribly sorry and surprised to read about the service you received at check in. Please accept our sincere apologies. Regardless of computer issues, are Agents must remain composed at all time. We are sorry that did not happen. We are now familiar with the incident, and the agent. We will address the situation accordingly.

Please know this is an unfortunate incident, and by no means represents the rest of our staff at the hotel. We do pride ourselves on excellent customer service (Hamptontality®) as our reviews on Trip Advisor speak for themselves.

The General Manager will be in touch with you shortly if not already by the time this review is posted. We do hope you will give us another chance to show you this is the ‘right’ place to stay in Kitchener.
Again we apologize for the service you received.

Most Sincerely,
Cathy Burke
Sales and Events Manager

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Reviewed April 8, 2014

We stayed at this Hampton hotel recently with our two children.This is an excellent hotel The service was outstanding, everything was very clean, nice, bright pool etc the location was in good proximity to restaurants/shopping etc. Parking was easy top notch on all levels excellent choice for families

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hampton
Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded April 16, 2014

Greetings Cindy G,
We greatly appreciate the time you took to write a review of our Hampton Inn & Suites by Hilton Kitchener.

We are absolutely thrilled your family enjoyed their stay. Your compliments and comments are of great value to us all and we thank you for extending them.

We hope we can serve you and your family again should you be coming back to the area. It would be our pleasure Cindy!!

Many Thanks Again,

Cathy Burke
Sales and Events Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kitchener Inn and Suites

Address: 4355 King St E, Kitchener, Ontario N2P 2E9, Canada (Formerly Hampton Inn & Suites by Hilton Kitchener)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Kitchener
Price Range: $86 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Kitchener Inn and Suites 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The NEW Kitchener Inn and Suites is in walking distance of many restaurants and shops. 82 Rooms, including standard & one-room studio suites. 100% Non smoking hotel. Complimentary local calls, complimentary wifi, bar-fridges, microwaves, complimentary full hot breakfast, complimentary parking, 3 meeting room sizes to choose from including a board room and conference space as well as24-hr Precor fitness center. ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn Hotel Kitchener
Hampton Inn Kitchener
Kitchener Hampton Inn
Kitchener Inn And Suites Ontario

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