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“Home away from Home”

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Hampton Inn & Suites by Hilton Kitchener
Ranked #1 of 14 Hotels in Kitchener
Certificate of Excellence
Marion Bridge
2 reviews
“Home away from Home”
5 of 5 bubbles Reviewed April 21, 2014

Everything about this Hampton Inn was wonderful-Excellent staff,cleanliness everywhere and superb breakfast and eating area.The location was perfect as there were restaurants and shopping within walking distance.Also there was ample parking available and easy access and exit at this particular location.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, April 22, 2014
Hi Dianne M,
Thank you so much for taking the time to write a review of our Hampton Inn & Suites by Hilton Kitchener. It’s so nice to know you wanted to share this experience with other travelers.

We are so thrilled to read that you found our hotel to be ‘wonderful’. Your generous compliments are more than just motivating to us, they are greatly valued by all of us.

We are so glad you appreciated our staff’s Hamptonality®, the cleanliness, our location, the complimentary breakfast even the parking. It makes us smile to read of our guest’s satisfaction with their stay. After all, your 100% satisfaction is our number one concern.

Dianne M we look forward to you staying with us, the next time you come this way. Many thanks again for sharing your review.

Warm Regards,
Cathy Burke
Sales and Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

721 reviews from our community

Traveler rating
    428
    212
    46
    12
    23
See reviews for
290
165
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166
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Eau Claire, Wisconsin
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 16, 2014

I checked in today and the young man appears to be frustrated and takes it out on guests. When I checked in, this young man was having computer trouble and being short and pointed towards the guest. I chalked it up to computer stress, but later this evening the attitude was still the same when I asked for help in business center. I don't think this was the right place to stay in Kitchner..

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swirls2920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, April 17, 2014
Swirls2920
Thank you for taking the time to let us know of your experience here at the Hampton Inn & Suites by Hilton hotel Kitchener.

We are terribly sorry and surprised to read about the service you received at check in. Please accept our sincere apologies. Regardless of computer issues, are Agents must remain composed at all time. We are sorry that did not happen. We are now familiar with the incident, and the agent. We will address the situation accordingly.

Please know this is an unfortunate incident, and by no means represents the rest of our staff at the hotel. We do pride ourselves on excellent customer service (Hamptontality®) as our reviews on Trip Advisor speak for themselves.

The General Manager will be in touch with you shortly if not already by the time this review is posted. We do hope you will give us another chance to show you this is the ‘right’ place to stay in Kitchener.
Again we apologize for the service you received.

Most Sincerely,
Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

We stayed at this Hampton hotel recently with our two children.This is an excellent hotel The service was outstanding, everything was very clean, nice, bright pool etc the location was in good proximity to restaurants/shopping etc. Parking was easy top notch on all levels excellent choice for families

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, April 16, 2014
Greetings Cindy G,
We greatly appreciate the time you took to write a review of our Hampton Inn & Suites by Hilton Kitchener.

We are absolutely thrilled your family enjoyed their stay. Your compliments and comments are of great value to us all and we thank you for extending them.

We hope we can serve you and your family again should you be coming back to the area. It would be our pleasure Cindy!!

Many Thanks Again,

Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
205 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

We stayed at this hotel for just one night so that we didn't have to drive far early in the morning to the Elmira Maple Syrup Festival. It was a great choice. Nice and clean room, friendly staff, great hot breakfast - make your own waffles!!. They even recommended a fantastic place for dinner to satisfy our cravings...cabbage rolls & schnitzels.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph20131008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, April 16, 2014
Hi Joseph20131008,
Thank you so much for taking the time to write a review of our Hampton Inn & Suites by Hilton Kitchener.
It’s gratifying for all of us, to know that after a one night stay you wanted to share your thoughts with other Travelers.

We are so glad you enjoyed the breakfast, the room, and our staff’s Hamptonality®. We are also happy to see that you were able to enjoy a little of our German culture here in Kitchener in the way of dinner. We are known to have some of the best schnitzel, and it sounds like our staff pointed you in the right direction to indulge.

We hope to have you join us again soon. Maybe October might be fun, when Oktoberfest takes place? We would love to have you!!!

All the Best Joseph,

Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

It has always been excellent experience staying in Hampton Inn. Especially the one located on King Street in Kitchener. From the friendliness of the staff, the cleaniness and comfort of the rooms and the breakfast in the morning..all these keep me going back to Hampton Inns all over Ontario. I have switched over to staying in the Hampton Inns since January of this year.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank taichingc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, April 16, 2014
Well Hello taichingc,
It was a pleasure to read your review of our Hampton Inn & Suites by Hilton Kitchener. We are delighted to know your experiences with our staff and our location has prompted you to stay with Hampton by Hilton hotels on a regular basis.

Your loyalty to the brand name and to our staff is so greatly appreciated by us all. Thank you so much for taking the time to let others know about your Hampton journey.

We look forward to your next stay with us!!

With Sincere Gratitude,
Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hope, Canada
1 review
4 of 5 bubbles Reviewed March 29, 2014

First room I was given smelled of smoke. Hotel staff was very quick to change to a new room with apologies. Clean, comfortable beds, good location and friendly staff who seem anxious to please their paying customers.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, March 31, 2014
Hi Catherine
Thank you for sending in a review of our Hampton Inn & Suites by Hilton Kitchener.

We are so sorry that your room smelled like smoke. We are a 100% smoke free hotel. Unfortunately, there are those who tend not to follow rules. So we apologize on their behalf. We do enforce consequences/penalty fines should we come across a room that has been smoked in, as noted on our website. We do provide smoking areas outdoors, so it is a shame the rules are not followed by some.

In any event, despite the first room, we are delighted to hear you enjoyed your stay. Your 100 percent satisfaction is important to us. Thank you for the compliments Catherine and we will pass them onto the staff.

We hope to serve you again the next time you come this way.

Kind Regards,
Cathy Burke
Sales and Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
5 of 5 bubbles Reviewed March 27, 2014

Staff are amazing The bedding is so clean Breakfast was great Recommend highly - especially when husband is on course and your in walking distance to factory outlet stores. Close to 401 - easy to find

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, March 28, 2014
Hi Patricia C,
LOL…You made me smile today. There are some great stores to shop in across the street. I’m in agreement with you on that!!

Thank you for taking the time to write a review of our Hampton Inn & Suites by Hilton Kitchener. We are so happy to know you enjoyed our staff, clean bedding and the Breakfast. We also liked that you found our location ‘easy’.

We appreciate your time, and would love to welcome you back again soon!!

From One Shopper to Another,

Cathy Burke
Sales and Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Kitchener

Property: Hampton Inn & Suites by Hilton Kitchener
Address: 4355 King St E, Kitchener, Ontario N2P 2E9, Canada
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Kitchener
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton Kitchener 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Hampton Inn & Suites by Hilton Kitchener is in walking distance of many restaurants and shops. 82 Rooms, including standard & one-room studio suites. 100% Non smoking hotel. Complimentary local calls, complimentary wifi, bar-fridges, microwaves, complimentary full hot breakfast, complimentary parking, indoor salt water pool, and 24-hr Precor fitness center. ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn Hotel Kitchener
Hampton Inn Kitchener
Kitchener Hampton Inn
Hampton Inn & Suites By Hilton Kitchener Ontario

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